Larry H. Miller Ford Draper

I've struggled with service at this dealership a few times. They failed to properly secure the a skid cover during an oil change which tore off at highway speeds - then replaced it with a flimsy afterma times. They failed to properly secure the a skid cover during an oil change which tore off at highway speeds - then replaced it with a flimsy aftermarket piece because the factory item wasn't available - aside from the inconvenience they tried to make it right, which I appreciated. On another vehicle I had issues with the backup camera which they replaced for $400 and wasn't the issue - but since it was "installed" I paid for it. To remedy the problem I needed to drop another $700 on a module. On the same vehicle, I advised them of a rattle when starting. They couldn't find the problem. Now after some research - I discover the cam phaser rattle issue - a commonly known issue with the 3.5L Ecoboost. I was going to trade this one in for a later model F150- but the value of the vehicle is now impaired. I just got a ballpark quote for repair - around $4k. I've had a Ford in my driveway for close to 40 years. I think this will be my last - so sad to say I've lost confidence in the Ford brand and the dealers that service them. Past vehicles: '69 Mustang Fastback '02 Expedition '06 Diesel Excursion '07 Mustang CA Special '11 Expedition 3 Ford 150's '15, '17, '19 More

WORST service experience imaginable! My partner and I were treated with utter disregard by the service department. From the moment we walked in, it was clear that they do not care about My partner and I were treated with utter disregard by the service department. From the moment we walked in, it was clear that they do not care about their customers or even attempt to provide basic decency. We were left without any hope or reassurance. I tried multiple times to contact the service manager, Eric Reams, to address our concerns before writing this review, but he was completely unreachable — almost as if they didn’t care to listen to the customers they’re scamming. Our car’s computer was glitching, and instead of actually diagnosing the problem, Austin Sharp told us it would cost over $1,600 to “maybe” fix it, without even being certain that their overpriced repairs would solve the issue. These were repairs that were supposed to be covered under our warranty, yet they blatantly tried to swindle us. When we took our car to another dealership, they immediately identified the problem, confirmed it WAS covered by the warranty, and fixed it without all this nonsense. The complete lack of professionalism, competence, and care from this service center was infuriating. Not only did they try to overcharge us for unnecessary repairs, but they also wasted our time and treated us like we didn’t matter. If I could give negative stars, I would. This place is a joke, and I would strongly advise anyone to avoid them at all costs. They’re either incompetent or outright crooks, trying to scam customers out of money they don’t owe. Go anywhere else for your vehicle’s maintenance or repairs. More

I purchased my used vehicle from this dealer less than a month ago. Have not even made the first payment and just spent $1k out of pocket for new engine parts that the warranty would not cover. I’ve put les month ago. Have not even made the first payment and just spent $1k out of pocket for new engine parts that the warranty would not cover. I’ve put less than a 100 miles on it since purchased and the dealership would not help out with anything as the damages occurred prior to the purchase of the vehicle. It was only after it was driven off the lot things had began breaking down. There was also a small leak from underneath the vehicle that the tech “could not diagnose”. Here I am with a lemon of a vehicle, out a thousand dollars and the dealership says “keep an eye on things”. Poor customer service and not helpful at all. More