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Larry H. Miller Downtown Honda Spokane
Spokane, WA
756 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 756 reviews
March 09, 2010
Wife goes in for a simple oil change on a Honda van. Leaves with a $225 bill. Was told she needed a 30k service and did not understand the implication of what the total bill would be. Was told that Leaves with a $225 bill. Was told she needed a 30k service and did not understand the implication of what the total bill would be. Was told that they ran out of time for all of the service or it would have been in the $400 plus range. Come on... $81.88 for changing the cabin air filter, a 5 minute job that I had just done a couple of months before for $20. It's the last money that this dealership will see from me. More
by Xrossbow
Employees Worked With
Unknown
March 04, 2010
Brought in 06 Ridgeline for a routine 30K service-- Specific basic tasks, inspections and fluid replacements. All items performed for this service are on a check off list. There were no unexpected fi Specific basic tasks, inspections and fluid replacements. All items performed for this service are on a check off list. There were no unexpected findings,problems or issues. Yet, my invoiced amount was $85 more than the quoted $450--19.8% more. If they perform this 30K service on all Hondas, they should have a pretty firm grasp of what this should cost. I really believe that when I dropped my Ridgeline (and was again quoted $450), then when I also presented a 10% off any service coupon--they made up their minds that they would recoup their 10% and then some. Will continue to support Honda--a great product--will never again support this dealership. More
by Vahan
Employees Worked With
Service advisor / cashier
February 07, 2010
We were looking for a car and could not have been happier with the assistance we got. Scott was WONDERFUL and took us for a test drive of a couple of different cars. We felt like we got a good deal and they with the assistance we got. Scott was WONDERFUL and took us for a test drive of a couple of different cars. We felt like we got a good deal and they went out of their way to help us out with the financing, coverage, going over exactly how everything worked, and at all times treating us respectfully and in a friendly manner. We love the car, appreciate the feedback and help we still get to this day. We have and will continue to recommend the services to friends and co-workers. We also appreciate the computer emails and info we receive that way. What a great idea that was !! Thanks for everything, Bob and Shirley Capes More
by scapes
Employees Worked With
Scott Kappes
February 06, 2010
I gave customer service, friendliness and overall experience a great rating because it was great. It was a friendly discussion without excess pressure. The sales discussion was friendly at all time experience a great rating because it was great. It was a friendly discussion without excess pressure. The sales discussion was friendly at all times. I felt the price we agreed upon was fair. I did not accept their offer for my trade because the tradein value placed on the Accord was less than what the value was to me. I understood their pricing policy as they also understood my reason to keep the car. Scott convinced me to upgrade to the Touring model and the navigation system has been better than I expected. This is the fourth Honda I have purchased because they have been dependable and comfortable transportation. The new 2010 Pilot has more than exceeded my expectations. More
by Jack Silzel
Employees Worked With
Scott Kappes
February 05, 2010
We went into the dealership to see if we could get out from the Trailblazer we have and into a Honda Odyssey (we have 3 kids under 4). We were met with a warm welcome and advised that they had a kid area. from the Trailblazer we have and into a Honda Odyssey (we have 3 kids under 4). We were met with a warm welcome and advised that they had a kid area. ++++ NOTE TO PARENTS: If you ever go to a dealership that doesn't have an enclosed kid play area make sure you turn around and leave! ++++ Larry H. Miller has a nice kid’s area with movies and plenty for the little ones to do and it has a door that can be closed! Scott allowed us to take turns going out and looking at the Odyssey's and test driving them. We unfortunately were not able to get one due to the amount we were upside down in our current rig. When the time comes where we can get into an Odyssey we will most defiantly go to LARRY H. MILLER HONDA SPOKANE! Thank you again Scott and staff! More
by sethj
Employees Worked With
Scott Kappes
January 24, 2009
I was debating whether to get an Accord or Camry. Dt Honda let me take the car home for the night with no strings attached. When I bought it, though it was brand new they detailed it and filled the tan Honda let me take the car home for the night with no strings attached. When I bought it, though it was brand new they detailed it and filled the tank with gas. The salesman had a no pressure attitude, and really knew what he was talking about. More
by annietb
Employees Worked With
Jared Wall
