Larry H. Miller Downtown Honda Spokane

Loved the salesman Clint. Loved the car. Totally betrayed by the financing dept. I will never ever recommend this dealership to anyone. I realize it is buyer beware and it is my fault for signing the contrac by the financing dept. I will never ever recommend this dealership to anyone. I realize it is buyer beware and it is my fault for signing the contract but they totally scammed me. When telling them I wanted to use my credit union they just had to push another place that could do the financing with a so much better interest rate. They never bothered to tell me they pack the financing with about $7000 of other items they assure you are all needed when you question a $13 thousand car going up to $20 thousand. After signing the contract and going home I discovered that all the extra charges were not neccessary. Being a widow with no one to guide me with financing I was totally scammed. I wonder how many other buyers fall for the "special financing" and then get kind of rushed through all the extra costs before you even have time to rethink about the great extras. Never use ANY financing but your own with this company. I am just devastated I got so manipulated. I am now responsible for a twenty thousand dollar car that would only have been 13 thousand with my credit union. I will make sure I tell everyone I know to never use this company. More

Treated a female coworker poorly, tried to force her to purchase extended warranty and other "adders", she was in tears - attitude changed when I returned to the dealer with her. JERKS purchase extended warranty and other "adders", she was in tears - attitude changed when I returned to the dealer with her. JERKS More

I took my car in for 2 reasons: to get the fan fixed and to put touch up paint on a couple of chips in the paint. I made the appointment online a week and a half in advance and they told me in an email tha to put touch up paint on a couple of chips in the paint. I made the appointment online a week and a half in advance and they told me in an email that they would be able to do the touch ups for free so long as the chips were small since I had the paint of the right color to bring in with me and that the fan repair would take about 2-3 hours. When I arrived they knew pretty much right away what the problem was with my fan just by the description but they told me they couldn't do the touch ups because the guy who does that isn't in on the weekends. When I complained saying that I had been assured in email that it would be done they said they would find someone to do it. About 2 and a half hours later they called saying they didn't have the part to fix the fan but the problem was exactly what they thought it was and did I want to wait until Tuesday for the part to come in. When I picked up the car they didn't really understand that I would not be back to Spokane again since I was moving out of state. They eventually said they would call the Honda service center in Lafayette, IN (where I'm moving) and check if they have the part in and would fix the fan. They said they would call Monday to tell me what they said. They never called back. Additionally, the touch ups they did were very messy and whoever did it didn't remove the rust in one spot before applying the paint. That is going to cause problems in the future for sure when it starts to chip again. Overall, I am very dissatisfied with the customer service and the quality of the job they did. They didn't order the part ahead of time even though they had an almost certain idea of what was wrong in the comments I left when I set up the appointment online. They lied to me in email assuring me that it would be no problem getting a professional to touch up the chips in the paint (the guy who did it is NOT a professional). They took over 2 hours to let me know that they couldn't actually fix the fan. Why did it take so long when the time estimate to actually FIX the fan was 2-3 hours? They said they would call another service center to ask if they had the parts to repair our car and let us know what they said and they did not. I will never return to that Honda service center even if I wasn't moving out of state. More

We needed to have our Honda accord's keys made. Larry Miller Honda's receptionist was very pleasant to inform me about their operation hours and the fact they do make keys. Also I read their reviews and Miller Honda's receptionist was very pleasant to inform me about their operation hours and the fact they do make keys. Also I read their reviews and decided to go with Larry Miller Honda because not only other customers like them but also the store GM took time to responds to those unsatisfied customers' comments. When we went, the workers were busy yet didn't ignore us and kindly redirect us to the right place (Parts department). After explaining our situation, the person who helped us at the Parts depaertment was very helpful and quick. Unfortunately I don't remember his name. The keys works wonderful and way better than our copied keys. Thanks. More

I was exceptionally pleased with the service provided by Larry H. Miller's Downtown Honda in Spokane, WA. The car itself is in excellent condition and was bought at a reasonable price. What impresses me the Larry H. Miller's Downtown Honda in Spokane, WA. The car itself is in excellent condition and was bought at a reasonable price. What impresses me the most with the people at this car dealership is the friendliness of the workers. I met with salesmen, repairmen, several managers--they were all courteous and did what they could to make my experience at the dealership a pleasant one. This is my first car and though I was an obvious amateur, I was assisted the whole way. There is no doubt in my mind that my future business will be exclusively with Larry H. Miller's Downtown Honda Spokane. More