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Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Tucson, AZ

4.7
1,154 Reviews

1,154 Reviews of Larry H. Miller Dodge Ram Fiat Tucson - Service Center

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October 04, 2017

Service center review I have taken my truck here for years now and still have same issue. They do not pay any attention to your appointment time. I sat today from 10 am t More

by tgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd
Oct 30, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for your loyalty and bringing your truck to us for its maintenance. I agree, sitting there from 10 am - 4:30 is too long! I would love to address your concerns with you. Please reach out to me and we can talk. -- Best Wishes, Rich Smith, General Manager, 520-589-2985

September 18, 2017

Service visit Very efficient, comfortable waiting area Good coffee. Television available. Oil change. I was impressed that a car wash was included with my service. More

by Jy97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Beatty
Sep 18, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

I am glad that you had a great visit with our service team. We appreciate that you trust us to work on your car. I am also happy to hear that you enjoyed our waiting area. -- Best wishes, Rich Smith, General Manager

September 13, 2017

Good experience Timely service, friendly. Getting oil changed and tires rotated. Don't know the names of employees I worked with, but I had no complaints. Very busy, More

by asu78grad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know name of employee ? Just picked one, Charles Fisher
Sep 13, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for the great review! Our service department loves to hear that they are getting customers in and out quickly and efficiently. Let us know if you need anything else from us. — Rich Smith, General Manager

September 09, 2017

Professional with truck wash! Pofessional courtesy truck wash and honest service with a decent shuttle driver and a great coffee maker make this a very good customer experience. M More

by Dodgemsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan service manager
Sep 11, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Thank you for leaving us a review! We're glad to hear that you had a very enjoyable experience with our team. Let us know if we can do anything else for you. — Rich Smith, General Manager

September 07, 2017

Routine service. I have always been treated extremely well by everyone in the dealership, been using LHM dealerships for over ten years and have always been happy with More

by swineydp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Dallman
Sep 07, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

I am glad that to hear that you are always pleased with your visits to the dealership. Thank you for always trusting us to work on your car. Have a great day! -- Rich Smith, General Manager

August 31, 2017

Wonderful Service Charles is very pleasant to work with always smiling and gets the job done in a very timely manner.. And knows his job well..Thank you Charles for yo More

by Missy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Aug 31, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Missy, I am glad to hear that you had a pleasant visit to our service department. I will let Charles know that he is doing a good job! Have a great day! -- Rich Smith, General Manager

August 29, 2017

TERRIBLE CUSTOMER SERVICE I STOPPED IN TO 22ND STREET BECAUSE MY NEW RAM PICK UP TO MAKE A APPT TO HAVE THE SYSTEM CHECKED. I WAS SCHEDULED FOR A 8 AM APPT. I ARRIVED AT 7 More

by patricia faschan
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
BRIAN OR BYRAN ASKED FOR SERVICE MGR TOLD HE WAS IN A MEETING THEY COULD CARE LESS
Aug 31, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Patricia, I am sorry to hear that you had a negative experience with our service team. I really appreciate your loyalty to Larry H Miller Dodge Ram Tucson. I would love to hear more about your situation and see if we can win your business back. Please call me at 520-589-2985. – Rich Smith, General Manager

August 25, 2017

Always a Great experience! The service department always gets me in right away! They accommodate me on a waiter basis which is helpful because I am from out of town. My vehicle More

by Luis M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip in service
Aug 25, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Luis, thank you so much for leaving our service team this great review. I am glad that our service team is consistently delivering you some great maintenance on your car. -- best wishes, Rich Smith, General Manager

August 01, 2017

Prompt, courteous , professional My first visit and I was pleasantly surprised, everyone was very helpful, answering all of my trivia questions. I enjoyed the close proximity of the s More

by Desertjersy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Beatty
Aug 02, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

It sounds likes everything went smoothly for you so we are extremely happy to hear about your visit. Let us know if there's anything else we can do for you. -Rich Smith, General Manager

August 01, 2017

confused I had an appointment last week and went to the dealership in the afternoon for my appointment. I waited a long time for someone to finally come out a More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I would prefer to not say
Aug 02, 2017 -

Larry H. Miller Dodge Ram Fiat Tucson responded

Hello, Mike. We sincerely apologize for your lengthy service visit. We appreciate your patience during that time and will make sure this gets addressed with the team. Thank you. -Rich Smith, General Manager

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