Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Larry H. Miller Dodge Ram Fiat Tucson - Service Center
Tucson, AZ
1,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,157 Reviews of Larry H. Miller Dodge Ram Fiat Tucson - Service Center
Sort by
September 24, 2018
fast service I lost my husband in July and he had always taken truck in for oil changes etc and he was always pleased. I took truck in for recall and was treated I lost my husband in July and he had always taken truck in for oil changes etc and he was always pleased. I took truck in for recall and was treated well by staff, and I was pleased that the fixes were so quick. I was offered transportation as well. Thank you. More
by Jemma
Employees Worked With
September 11, 2018
Poor service, uneducated techs I took in my vehicle to have it diagnosed as my battery continues to drain overnight. At intake, Mike, refused to look at my car until I had a battery I took in my vehicle to have it diagnosed as my battery continues to drain overnight. At intake, Mike, refused to look at my car until I had a battery test done on it. I complied and went to Firestone as that is where I had purchased my battery 10 days prior. After having it tested and being given written results showing it was not a battery issue I took it back. The dealership had my car for 6 days with zero follow up. I finally called for an update to be told that my battery was faulty. I went to pick up my vehicle and waited almost an hour for it, as it needed to be jump started. I then drove my car back to Firestone to have it rechecked. Within 3 hours I received a call from Firestone they had diagnosed the issue. I had a relay issue between the AC compressor and the distribution center that was consistently pulling 2.78 amps even when the car was shut off. Unfortunately my vehicle is under warranty which means all work needs to be done by Dodge. I made multiple attempts to contact Dodge and have received zero call backs or follow up except for some emails to rate my experience. My vehicle is now sitting at the Jeep LHM being serviced as the Dodge LHM was unwilling and unable to properly diagnose an issue. I am now going on week 3 with out my vehicle thanks to LHM Dodge. More
by Lilahc34
Employees Worked With
Mike Maxwell
September 10, 2018
Always friendly and helpful Staff very friendly and helpful. Not pusshy. Service always done on time and they keep me updated on what needs done. Never have to wait longer th Staff very friendly and helpful. Not pusshy. Service always done on time and they keep me updated on what needs done. Never have to wait longer than expected More
by Mobley
Employees Worked With
Eddie Amarillas
September 07, 2018
Very uncaring We now have a 2015 Dodge Durango after 3 1/2 years, the battery keeps dying overnight. We got a new battery and it still does the same. We took it her We now have a 2015 Dodge Durango after 3 1/2 years, the battery keeps dying overnight. We got a new battery and it still does the same. We took it here figuring they could do more testing to see if something is causing battery drain. They said it was the battery (even though it is new). We took it back to where we got the new battery and they tested it. They said it tested it fine. So we took it back to Dodge. 6 days later we called (we never got a call back), and they said it's the battery. We said fine and picked it up. Picked it up and the paperwork showed they tested the battery the day we took it and it had been sitting for 6 days and never got a call. Battery still dies every night. We're still trying to figure this out. These guys are very uncaring. More
by guitarob16
Employees Worked With
Mike Maxwell
September 05, 2018
Service contract I had an appt. To get my car inspected for a service contract purchase..i was about 30 min. early but i was greated immediatelt and taken to my servic I had an appt. To get my car inspected for a service contract purchase..i was about 30 min. early but i was greated immediatelt and taken to my service writer Lisa...i was very happy with how everything was handled More
by scotyhme
Employees Worked With
Lisa Beatty
August 31, 2018
Wonderful customer service Tod in the service department was very helpful and very attentive. He answered all of our questions and was very nice. I would definitely go back beca Tod in the service department was very helpful and very attentive. He answered all of our questions and was very nice. I would definitely go back because of the service he provided More
by Gloria
Employees Worked With
Tod Lowe , Eddie Amarillas
August 23, 2018
Flat tire warranty Got a nail in my front tire and due to the puncture angle it wasn't watchable. Kellie got a new tire ordered and put on the rim the next day. Great Got a nail in my front tire and due to the puncture angle it wasn't watchable. Kellie got a new tire ordered and put on the rim the next day. Great friendly service, I'd recommend going there. I will definitely use them in the future for any service needs. More
by Wanderlustking
Employees Worked With
Kellie Sinkinson
August 22, 2018
2015 Dodge Durango Citadel On 9 August 2018 I brought my Dodge Durango into LHM Dealership in Tucson to update 2 recalls that were sent out on my vehicle. Upon arriving for my On 9 August 2018 I brought my Dodge Durango into LHM Dealership in Tucson to update 2 recalls that were sent out on my vehicle. Upon arriving for my appointment with Lisa Beatty she wrote up the paperwork while i took my walker into the dealership since I am a disabled veteran. Lisa always ensures that the work is done promptly and according to Dodge standards. When finished she explained in detail what was performed and accompanied me out to my vehicle to assist in placing my walker in the back of the vehicle. Service is the #1 reason that I choose where to purchase my vehicle from. Many thanks to all the professionals at LHM Dodge in Tucson. More
by Durango Kid
Employees Worked With
Lisa Beatty
August 20, 2018
I think brandin can update you on this Terrible , very neglsgeant on trying to resolve the situation made the customer feel like she was lieing , continued to patronize what was being said Terrible , very neglsgeant on trying to resolve the situation made the customer feel like she was lieing , continued to patronize what was being said did not due his didiligience in finding out why notes were not put in etc customer say in office 5 hrs and contacted recall department herself More
by Aliciam
Employees Worked With
Brandon Sauber
August 15, 2018
Bad transmission repair, 6 weeks in shop,not fixed yet On July 3, I took our 2004 Dodge Durango into Larry H Miller (LHM) dealership to fix a transmission error code issue. Error codes 700 and 750. LHM ran On July 3, I took our 2004 Dodge Durango into Larry H Miller (LHM) dealership to fix a transmission error code issue. Error codes 700 and 750. LHM ran diagnostic test and recommended repair based on error codes 700 and 750. Paid almost $2000.00 for this repair. Had vehicle 24 hours, transmission would not shift, car overheated, broke radiator. Had to pay to have vehicle towed to LHM. I was charged $880 for transmission and new radiator. Eric McGraw helped me by waiving transmission repair charges. I had to pay $380 for new radiator and installation. Radiator was serviced and flushed in March 2018. The 2nd repair not good, drove car less than 10 miles, same error code came back on. Returned to LHM, they keep vehicle over 1 week, this 3rd repair did not work. Same transmission code 700 returned within 10 miles. Returned vehicle to LHM, car has been in dealership 3 weeks. Finally was told I need a part that is no longer made, aftermarket part is on "backorder till November or December" and and I need to pay for part and labor to install. I found the same part locally and they have it in stock. LHM staff will not stand behind their bad transmission repair. I paid for a diagnostic test. LHM determined the repair based on this diagnostic test. I am now being told I can buy the over $500 part and LHM will install the part for no charge. The part will have no warranty but their labor for installing the part will have a 2 year, unlimited mile warranty. This is no consolation seeing as they have not fulfilled the warranty on the first bad repair. My vehicle has spent 2 days at my house, the rest of the time the vehicle has been parked at LHM and I have to go in person or call repeatedly to have someone give me one excuse or another for why my vehicle has not been repaired. I need LHM to honor the warranty and fix my vehicle. I paid for the original repair and for a new radiator and still have no vehicle. To date the only person who cares and tries to help me is Eric McGraw. I have sent to letters to the LHM corporate office and have never heard back from anyone. As a whole my experience has been that this is a very dishonest way to conduct business. It has been a true hardship to be without my only vehicle for over six weeks. My vehicle is still in the dealership and does not run. I cannot recommend this dealership to anyone. More
by Unhappy Carless Customer
Employees Worked With
Eric McGraw, Brandon Sauber
