Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Service contract I had an appt. To get my car inspected for a service contract purchase..i was about 30 min. early but i was greated immediatelt and taken to my servic I had an appt. To get my car inspected for a service contract purchase..i was about 30 min. early but i was greated immediatelt and taken to my service writer Lisa...i was very happy with how everything was handled More

Wonderful customer service Tod in the service department was very helpful and very attentive. He answered all of our questions and was very nice. I would definitely go back beca Tod in the service department was very helpful and very attentive. He answered all of our questions and was very nice. I would definitely go back because of the service he provided More

Flat tire warranty Got a nail in my front tire and due to the puncture angle it wasn't watchable. Kellie got a new tire ordered and put on the rim the next day. Great Got a nail in my front tire and due to the puncture angle it wasn't watchable. Kellie got a new tire ordered and put on the rim the next day. Great friendly service, I'd recommend going there. I will definitely use them in the future for any service needs. More

2015 Dodge Durango Citadel On 9 August 2018 I brought my Dodge Durango into LHM Dealership in Tucson to update 2 recalls that were sent out on my vehicle. Upon arriving for my On 9 August 2018 I brought my Dodge Durango into LHM Dealership in Tucson to update 2 recalls that were sent out on my vehicle. Upon arriving for my appointment with Lisa Beatty she wrote up the paperwork while i took my walker into the dealership since I am a disabled veteran. Lisa always ensures that the work is done promptly and according to Dodge standards. When finished she explained in detail what was performed and accompanied me out to my vehicle to assist in placing my walker in the back of the vehicle. Service is the #1 reason that I choose where to purchase my vehicle from. Many thanks to all the professionals at LHM Dodge in Tucson. More

I think brandin can update you on this Terrible , very neglsgeant on trying to resolve the situation made the customer feel like she was lieing , continued to patronize what was being said Terrible , very neglsgeant on trying to resolve the situation made the customer feel like she was lieing , continued to patronize what was being said did not due his didiligience in finding out why notes were not put in etc customer say in office 5 hrs and contacted recall department herself More

Bad transmission repair, 6 weeks in shop,not fixed yet On July 3, I took our 2004 Dodge Durango into Larry H Miller (LHM) dealership to fix a transmission error code issue. Error codes 700 and 750. LHM ran On July 3, I took our 2004 Dodge Durango into Larry H Miller (LHM) dealership to fix a transmission error code issue. Error codes 700 and 750. LHM ran diagnostic test and recommended repair based on error codes 700 and 750. Paid almost $2000.00 for this repair. Had vehicle 24 hours, transmission would not shift, car overheated, broke radiator. Had to pay to have vehicle towed to LHM. I was charged $880 for transmission and new radiator. Eric McGraw helped me by waiving transmission repair charges. I had to pay $380 for new radiator and installation. Radiator was serviced and flushed in March 2018. The 2nd repair not good, drove car less than 10 miles, same error code came back on. Returned to LHM, they keep vehicle over 1 week, this 3rd repair did not work. Same transmission code 700 returned within 10 miles. Returned vehicle to LHM, car has been in dealership 3 weeks. Finally was told I need a part that is no longer made, aftermarket part is on "backorder till November or December" and and I need to pay for part and labor to install. I found the same part locally and they have it in stock. LHM staff will not stand behind their bad transmission repair. I paid for a diagnostic test. LHM determined the repair based on this diagnostic test. I am now being told I can buy the over $500 part and LHM will install the part for no charge. The part will have no warranty but their labor for installing the part will have a 2 year, unlimited mile warranty. This is no consolation seeing as they have not fulfilled the warranty on the first bad repair. My vehicle has spent 2 days at my house, the rest of the time the vehicle has been parked at LHM and I have to go in person or call repeatedly to have someone give me one excuse or another for why my vehicle has not been repaired. I need LHM to honor the warranty and fix my vehicle. I paid for the original repair and for a new radiator and still have no vehicle. To date the only person who cares and tries to help me is Eric McGraw. I have sent to letters to the LHM corporate office and have never heard back from anyone. As a whole my experience has been that this is a very dishonest way to conduct business. It has been a true hardship to be without my only vehicle for over six weeks. My vehicle is still in the dealership and does not run. I cannot recommend this dealership to anyone. More

Oil change Needed an oil change. Prices were great and customer service was excellent,Lisa made sure to update me frequently on what was going on and the timing Needed an oil change. Prices were great and customer service was excellent,Lisa made sure to update me frequently on what was going on and the timing of my visit was very quick. More

Good Service Appointment was as scheduled and work was done on time. Very happy with the service advisor. Would recommend this dealership for service. Don’t know a Appointment was as scheduled and work was done on time. Very happy with the service advisor. Would recommend this dealership for service. Don’t know about sales. More

Happy Went in to get car serviced.Mike and the service department did an excellent job again Thanks for doing a great job and timely manner Went in to get car serviced.Mike and the service department did an excellent job again Thanks for doing a great job and timely manner More