Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Larry H Miller Dodge Service Very courteous and professional. Quick service, the entire team worked quickly and efficiently to insure everyone one was attended to in a timely man Very courteous and professional. Quick service, the entire team worked quickly and efficiently to insure everyone one was attended to in a timely manner. They had my car in and out for oil change even with a windshield replacement. More

Numerous recalls on my 2016 Dodge I have dealt with Nick at LHM a couple of times. He has always been pleasant and matter of fact. When I called to make the appointment I was told it w I have dealt with Nick at LHM a couple of times. He has always been pleasant and matter of fact. When I called to make the appointment I was told it would take all day. Since there were 3 recalls on my truck it made sense to me. When I arrived at my appointment, Nick came out, ran the diagnostics and said, “Let me check with my technician and see if he can take the truck in right now. If he can, it should only take about 1 1/2 hours.” I was pleasantly surprised when he came back and said his technician was ready. Just shy of one hour later, Nick came in to tell me the truck was done. I was floored and super excited! Not only did Nick save me a lot of time, he saved me money by not needing a rental. Thank you, thank you LHM for employing someone like Nick who goes above and beyond to get a client checked in and checked out in what felt like record time. 🤗 More

Lisa always informative, friendly and energetic. Got right in on call , service excellent, staff knowledgeable and friendly and considerate. Dealership clean. Always offer to drop me off or assist in Got right in on call , service excellent, staff knowledgeable and friendly and considerate. Dealership clean. Always offer to drop me off or assist in picking vehicle when done . More

Service review Great service. Need to change website doo it states you can make an appointment for oil changes. Kellie was very helpful and got my service done quick Great service. Need to change website doo it states you can make an appointment for oil changes. Kellie was very helpful and got my service done quickly. More

Timely Service I only winter in Tucson, so I’m not exactly of great importance to them. But they took excellent care of my truck doing 2 recalls. They even did 2 com I only winter in Tucson, so I’m not exactly of great importance to them. But they took excellent care of my truck doing 2 recalls. They even did 2 computer upgrades that I didn’t know were necessary. AND they honored my wish to try and not mess up my driver configurations, seat, mirrors, steering wheel and pedal assembly. I didn’t need to readjust a thing. More

service i am brand new to the service dept. so i will see how they do when i need extended service, though better communication would help one word to go (wor i am brand new to the service dept. so i will see how they do when i need extended service, though better communication would help one word to go (word minimum More

Good service rep makes all the difference I have had dealings with Dodge since I bougjt my,car in 2015. My best experiences have been with Kellie Sinkinson.She is always professional and court I have had dealings with Dodge since I bougjt my,car in 2015. My best experiences have been with Kellie Sinkinson.She is always professional and courteous and keeps her word.,She never neglects to follow up and let me know what the status of my car is. On a busy day with multiple things going on , (every day)that is really important. More

Daniel is a super Custumer service person always ready I have experience great customer service with Daniel he is always on top of things respectfull and ready to help and love 💕 that you have Huber I have experience great customer service with Daniel he is always on top of things respectfull and ready to help and love 💕 that you have Huber service More

Oil change This is the second time we have used Larry Millers, awesome service staff. Will be using them again for my next oil change. Thank you This is the second time we have used Larry Millers, awesome service staff. Will be using them again for my next oil change. Thank you More

A+ Sales Team, F- Service Department I’ve purchased two vehicles from this dealership and my immediate family has purchased in total five vehicles from this location. The buying experienc I’ve purchased two vehicles from this dealership and my immediate family has purchased in total five vehicles from this location. The buying experience has been extraordinary every time. But, God forbid you bother the service department. The 100% consensus is you will be treated like an absolute burden if you attempt to use their “express lane” services. They’re always 3+ hours “behind” and you will be inidated with passive aggressive statements behind fake smiles if you don’t have an appointment. Last month I called to find out wait times for an oil change and was put on hold for ten minutes before I was hung up on. I drove to the service department and was told it would take 3 hours to get and oil change and it would be best to make an appointment if I want to avoid these long waits. I decided to wait. The woman I spoke to passed me on to another gentleman. Their facial expressions made it obvious they were both unhappy with my decision. The oil change took 2 hours. When the mechanic brought the keys to the service desk he made a joke towards the service rep stating, “I’m here for an oil change and car wash! Can I get it done right now?!” He didn’t realize I was the person he was making fun of. The sales rep gave me my receipt, explained the services completed, and emphasized the word “Free” of charge. I PAID FOR A SERVICE AGREEMENT. The dealership already has my money for future services. If it wasn’t for the fact that I purchased a service package, I’d never go back. Today, I called to set up an appointment for my other vehicle. I was told there are no openings and they’re not taking walk-ins. I asked about tomorrow and was told the same thing. I was then told they are booked all week. I called the other Dodge dealership in town and was told “no problem, bring it in.” I’m officially taking my business elsewhere and will no longer purchase vehicles from this dealership. FUTURE BUYERS BEWARE: The intitial money you may save is not worth the hassle of using their service department. And if you do buy a vehicle don’t buy into a service agreement that they can’t back. Their high reviews are due to multiple phone calls and emails asking for positive feedback. You will received phone calls and emails for a week until you leave feedback. I regret to say that I’ve left positive reviews just to get them off my back. I’m not listing the reps names that I dealt with in the service department as I do have empathy for the line of work they do. I’m leaving only the sales rep info who was awesome. More