Larry H. Miller Dodge Ram Fiat Tucson - Service Center

If I could give them a zero I would. I also don't like to complain but I felt like this should be something people know about so it doesn't happen to them too. I called multiple times before I could even get complain but I felt like this should be something people know about so it doesn't happen to them too. I called multiple times before I could even get a hold of someone in the service department. When I made the appt, I told them, and the operator, multiple times what my car was (because it's been impossible to find anyone other than the dealership that will do an oil change). When I was over half way there and called them to confirm the address they FINALLY decided they should tell me that they don't service my car. Backstory: I have an alfa romeo and when I bought it there was a dealership. The dealership closed and they only took over the fiat serivce but failed to mention that until I had called. I have an infant to worry about, and I work on the complete opposite side of town so this was a huge inconvenience. I got zero sympathy or apologies from the girl I talked to about my car (who also made the appointment).I expressed my concern through the messaging on their website and they assured me a manager would reach out but couldn't tell me when or even give me a timeframe. This was on 6/29. It is now 7/8 and I still haven't heard from a manager. I messaged again and i'm being told the same thing so chances are they will not reach out to me. I don't want to bother calling because i'm sure i'll be told the same thing. 100% would not recommend this dealership, and should I decide to get a new car in the future, I absolutely will not step foot in this dealership. More

I called yesterday to get an old invoice and he told me that after 2 years they can longer access it. I call BS because I use to work there in service and have several customers want as many invoices as I that after 2 years they can longer access it. I call BS because I use to work there in service and have several customers want as many invoices as I can get going as far back as I could go...I know you can access records further back then he stated...it's an urgent situation and he didn't seem to care or try to help. More

Brought my 2018 Jeep Wrangler back in for Warranty Service and to fix a couple problems. Service Advisor Kellie Sinkinson took great care of all of my needs, she is professional, friendly, and deliver Service and to fix a couple problems. Service Advisor Kellie Sinkinson took great care of all of my needs, she is professional, friendly, and delivered on all she promised. She even gave a great recommendation for where to eat while we waited for the vehicle to be serviced. It shows that she loves what she does and cares about her customers. Service and repairs were completed very quickly and they did not try to up-sell me a lot of things that were not needed, like some other places frequently do. I will be coming back for all my future service needs. Stacy H More

Concerning the Service Dept.; over the past 2 years I have taken my vehicle in on several occassions for the same problems to which they still have not fixed. Ive tried calling the service manager, left have taken my vehicle in on several occassions for the same problems to which they still have not fixed. Ive tried calling the service manager, left messages and he has yet to return my call. More

I give Scott zero stars. I came in with a complaint, it wasn't resolved. Scott doesn't return messages or phone calls. Scott's customer service is very poor, he should've at least attempted to return messa wasn't resolved. Scott doesn't return messages or phone calls. Scott's customer service is very poor, he should've at least attempted to return messages and phone calls instead of ducking the issue! More

Would not recommend the dealer for service station. Maintenance technicians struggled to remove and install a simple skid plate on underside of Toyota truck. Technicians also left my oil reservoir lo Maintenance technicians struggled to remove and install a simple skid plate on underside of Toyota truck. Technicians also left my oil reservoir low on oil. Oil level wouldn’t even register on dip stick, I had to add a quart of oil. More

Kellie Sinkinson is always very knowledgeable and works hard for her customers. She always explains the results of the mechanic's inspection and his/her suggestions. hard for her customers. She always explains the results of the mechanic's inspection and his/her suggestions. More

I arrived at me appointed time and was met by Service Rep Kellie Sinkinson who had my service order in hand and we went through it together step by step. I was told it would take about an hour and a half, bu Kellie Sinkinson who had my service order in hand and we went through it together step by step. I was told it would take about an hour and a half, but I kept thinking of things that I wanted checked and each time I approached Kellie she said "can do" so by the time all was finish I had waited 7 hrs. During that time I was offered a ride to a mall, guided to places to eat and offered water a dozen times. Kellie is a special person, well trained and qualified to help guide you through decisions that are sometimes hard to make such as tire ware, differential service, coolant change etc. I was very impressed with her ability to serve many customers and still give each of us full attention. No doubt about it she is the real deal. The best part was that as I added things I wanted done, which started with an oil change, I got no feeling that I was over staying my welcome ,after all my appointment was for 1.5 hours ,but turned into 7 because of all the additional requests I made. Great Service Department and Kudos to the mechanics for a fine job. More

It was a good experience I love that Kellie took care of me with everything she does too help me with what I need I love it me with everything she does too help me with what I need I love it More