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Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Tucson, AZ

4.7
1,155 Reviews

1,155 Reviews of Larry H. Miller Dodge Ram Fiat Tucson - Service Center

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March 02, 2024

I’m not sure if I would ever use again, customer service was awful, communication awful do not recommend. More

by Daena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gutierrez
May 05, 2024 -

Larry H. Miller Dodge Ram Fiat Tucson responded

I'm truly sorry to hear about your disappointing experience with our dealership. Providing excellent customer service and clear communication are top priorities for us, and it's disheartening to hear that we fell short of your expectations. We value your business and hope for the opportunity to serve you better in the future. If we have not discussed this personally by the time that you find this response, please feel free to reach out to me directly. I look forward to straightening this out! - David Anderson, General Manager, (520) 745-7974

March 01, 2024

Excelente work, Great customer service thank you. Santos Valles was very helpful he kept me informed true the process. More

by MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Valles
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

This is the 2nd time I've used Larry H Miller for my Ram. I've received excellent service. David Vega is friendly, helpful, and efficient. More

by dj Tucson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vega
March 01, 2024

Sirs, Dodge dealership has some good people who take time to hear what the problem is go out of their way to help. More

by lilymolina175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Dallman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

4 hour wait for oil change is totally unacceptable. I was told that it was going to take about 2 hours which I was fine with, not 4 hours. I’ll use another dealer next time. More

by wt0026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Mar 15, 2024 -

Larry H. Miller Dodge Ram Fiat Tucson responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We value your feedback and would like to learn more about your experience. We are committed to providing exceptional service to all of our customers, and we would like to make things right. Please do not hesitate to reach out so that we can discuss your concerns and work to improve our processes. I look forward to hearing from you! - David Anderson, General Manager, (520) 745-7974

February 29, 2024

Everyone was super friendly and very knowledgeable as well as professional. I was so happy to finally get this problem fixed! More

by christiea23love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

The experience with your dealership has been very positive very one has been courageous and helpful More

by gusbruhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adolfo Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

Service was done to my expectations the only complaint that I would have is how expensive it is to change 2 fuel filters More

by Larry Nauta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gutierrez
February 28, 2024

I’m very happy with the outstanding service I received. Even tho It took a long time to figure out how to fix the problem they were diligent and went above and beyond for me. Jesse my service adviser was More

by Alice
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McReynolds
February 28, 2024

Awesome work! Service department with Chris did a fantastic job! Truck was promised in a timely manner More

by nurserang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hensley
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