Larry H. Miller Dodge Ram Fiat Tucson

I don't even know where to begin about my experience at this dealership. This was our second purchase of a RAM from Larry H. Miller in Tucson. We traded in two vehicles for a 2022 RAM Rebel. We sta this dealership. This was our second purchase of a RAM from Larry H. Miller in Tucson. We traded in two vehicles for a 2022 RAM Rebel. We started noticing issues with the rebel a week after purchase. It seemed to struggle to hold RPM's at higher speeds on the highway and was not getting even close to the recommended EPA. My husband then looked in the air box and I started doing research. The Airbox had a charcoal filter in it. We searched to see if it was truly supposed to be there or if it was an "in transit" thing. Sure enough, it wasn't supposed to be in the vehicle and should have been removed. After removal I took the truck on a long highway drive to Phoenix. It still was not performing and never seemed to even be able to move into four cylinder shut off. I told my husband about it when I returned and we decided to talk to a sales manager about getting it looked at and also possibly getting our old truck back. I worked with Fayza. While she was great at the beginning, there was no follow through at the end at all and we were just left hanging. Service looked at the vehicle, refused to do a re-PDI and blatantly told us that the truck will NEVER perform at the EPA that dodge states it will. We attempted to make a deal on a Laramie and get out of the Rebel, however, again, lack of urgency and response made the deal not happen. We were fortunate to cut our losses and dump the Rebel at another dealership and traded for a different truck. After all this I went back in to finance at Larry miller to request a refund of the security (which we were never really given an option of paying for or not, we just kind of were told, "oh it comes with it" yeah right, you pay $499 for it) and then when I asked to get the money back I was told it was non-refundable and it shows that on the back of the paper. On the back of what paper? They gave me a USB drive of front copies, nothing with T&C's on the back. At this point, I had tried to be as nice as possible and understanding, however I was done. The unreasonable, rigid nature as well as uncaring and or non understanding nature of ALL the employees I dealt with at this dealership was atrocious. I called RAM to report the issue with the vehicle and the dealership and for the FIRST time I received an apology after explaining the situation and telling my story. NEVER AGAIN will I purchase a RAM from Larry H Miller and at this point, our next truck isn't going to be a RAM either. Incredibly disgusted. UPDATE: The GM wrote back to me here and really solidified the review from above. At the end of the day, sales people are not educated about the vehicles they are selling and the performance of each vehicle. There was no response about how the vehicle had a filter left in it that should have been removed before it was PDI'd, nor did the response discuss the fact that the service department told us that we would NEVER achieve the EPA ratings Dodge claims the rebel will achieve. Instead, the response was about how they "tried" to help us, which they really didn't. I explained what we wanted to our sales rep, Alex, and she didn't do much about it. Just said, I don't have control over a deal and that would be a managers decision. She seems to roll in and out as she pleases and doesn't seem to educate herself about the vehicles she sells and admitted to me several time that I knew more about vehicles than she does. Not once did a manager reach out directly, nor did anyone reach out from the dealership after a poor internal review was given. We waited to talk to Fayza only to find out she left for the day, after she was told we wanted to speak to her. I spoke to James Floyd on the phone and he said he would call me back and didn't seem like he was to interested in helping, which I relayed out Alex because somehow she called me a few minutes after I got off the phone with James. There was so much "passing the buck" at this dealership it was unbelievable. And then, to get the response from the GM that I did after I posted this review, basically stating that his dealership is amazing and they did "everything they could" (NOT at all, no proactive, let me see we can do attitude) and then accused me of rating people I didn't even interact with, including him, David Anderson. Well David, when I call someones phone three times and they don't answer, it speaks volumes about you and your employees. Then the written response I got from you, definitely earned you the one star I already rated you and prompted me to rate the rest of your team even lower. It shows me there are children running this dealership and that RAM doesn't stick by their Rebel and the performance they claim it should have. More

Where do I begin.. a horrible experience! waited 3months for Dodge Ram truck parts then lied to about installing parts this dealership very dishonest in how they conduct day to day business in there service for Dodge Ram truck parts then lied to about installing parts this dealership very dishonest in how they conduct day to day business in there service dept. was lied to about parts availability.. parts installation.. and charged me a ridiculous hefty fee for diagnosing an engine problem and didnt mention a fee and still charged me without ever mentioning a diagnostic fee. $5,227 for a hood latch Nation recall part and was handed a box with brackets for front suspension because they lied about having a certified welder at Larry H Miller Service Dept when they dont actually have a certified welder at this facility this place is joke customer beware! More