Larry H. Miller Dodge Ram Fiat Tucson

took my car in for first servicing and repairs, got my car back in worst condition then when i took it in, was not informed of part being order either till i call to complain. about repairs. I love my car car back in worst condition then when i took it in, was not informed of part being order either till i call to complain. about repairs. I love my car but scared to take it to tucson dodge even to have just services done. that's the only thing they did right. More

I purchased a brand new 2011 Dodge Charger over a year ago and I am still dealing with this horrible dealership. I was lied to regarding the features the car came with and was told "Don't worry, we can f ago and I am still dealing with this horrible dealership. I was lied to regarding the features the car came with and was told "Don't worry, we can fix it!" Well nothing was fixed and after much bother to the dealership and higher managment they offered me 200.00 to leave them alone. I didnt take the money since that would NOT have done anything to put in the 3000.00 satalite system into the car (which they told me it came with) I submitted a BBB complaint and nothing - I love my car she is beautiful so I kept her and dealt with it all - I went in for an oil change along with some other issues - Window weather stip damage - RPM needle with bounce - Car alarm would go off when I would unlock - Door lock wasnt working and and tire rotaion. I was told that NOTHING was wrong with me RPM needle and it was "normal" I might be a girl but I am not dumb and I know that is not normal - I told the service man this and he went back to the mechanic and then I was told that the RPM needle was not jumping at all! I paid for my tire rotation and was told I needed to come back for the weather stip since it was not in stock and also that my door handle had been fixed. Upon me leaving the dealership I unlocked my car and the alarm went off, I went back to the service man and explained the issue was NOT fixed and I was told nothing more can be done the alarm guy is gone - I left again turned my car on and sure enough the RPM needle was jumping. Upset with this whole ordeal from purchase to now I asked for a manager - He looked at the car, took it back to be looked at again then came back to tell me " there is a problem!" Now I am being told that I need to leave my car there for 2 days - 2 weeks for the part to be ordered and put in! ALL of the people at Tucson Dodge only care about going into work and screwing honest people like me. I will NEVER purchase another car from this place or refer anyone here. I have heard nothing but horrible things from anyone that has dealt with Tucson Dodge. Stay FAR FAR FAR away from these people!!!! More

It was a friday. I was driving my wife to work when the car broke...Lost all power and had to coast into a driveway....It was late and i couldn't get a tow until after the shop was closed so i used the nig car broke...Lost all power and had to coast into a driveway....It was late and i couldn't get a tow until after the shop was closed so i used the night drop...Called back on sat...and was told they were looking into the issue. Called back on Monday a was told the problem was the timing belt as well as the timing belt tentioner...upon later calls was told the head needed to be sent off to be machined and that the car would be ready the following Thursday 1/11/13...was then told the car would be ready the following day....when i showed up again was told the car would be ready the following day.....I wait and when i hear nothing i go back to find that neither the service advisor nor the mechanic was in that day so how was the car going to be ready?....so Monday comes around and i am assured by Charles the service manager that my car would be ready that evening before close of business again i am called and told that they cannot get the oil return line to seal and they need a gasket for it....the car is finally done Tuesday...but due to problems on my end i cannot pick up the car till friday which is today.....so i go in to get the car...the lot tech has to jump the car to get it started he pulls it up and turns it off so then i have to have them jump it again i get a block down the road and the car smokes check engine lights come on my abs warning light goes off and my handbrake warning light is on. I examine the car and find a trail of oil...leading to a puddle under the car of about 1/4 quart of oil....not to mention missing aftermarket peices and a missing valve cover bolt, and a positive battery terminal in serious need of changing....Save your money do not go to Tucson dodge...better to mess up your own car then to pay this dealer to mess it up for you.....this is the second time i have had aftermarket parts disappear off my car at this dealer More