Larry H. Miller Dodge Ram Fiat Tucson

Very upset I went in for and oil change and a recall defect om the cruise control and door panels. My car HAD leather seats and doors from a very expensive upgra I went in for and oil change and a recall defect om the cruise control and door panels. My car HAD leather seats and doors from a very expensive upgrade I paid for when I bought the car. Juan the service mechanic who helped me was very polite and nice (no issues with him). I left my car there overnight and when i picked it up, my car no longer had leather doors. I was shocked and was told they didnt do leather when fixing recalls. When i dropped off my car i was GUARANTEED my car would be given to me the same way & that the request would be put in for leather. This was one thing i made sure to ask multiple people. The explanation i got when picking up the car was that they got the request but they couldnt do it that way. So why did no one think about communicating with me about a decision taken without my consent. Even after talking with the service manager his response was that he couldnt do anything about it. I paid a lot of money for them to return my car without leather. The car should have been returned the SAME WAY it was dropped off especially since NO ONE communicated with me. More

Totally professional and knowledgeable Made my appointment on line. Totally hassle free. Met with Lisa, my maintenance rep, they had to take care of several recalls and an oil change. The w Made my appointment on line. Totally hassle free. Met with Lisa, my maintenance rep, they had to take care of several recalls and an oil change. The work was done in a timely manner, and explained to me when I went and picked up the vehicle the next day. The staff was very friendly knowledgeable. I would recommend this dealership to anyone else who had a dodge or Ram vehicle needing maintenance. More

"Desert Protection Package" Scam Want to learn how the "Desert Protection Package" scam works? Read below. ------------------------------------- "At least we were honest." Another Want to learn how the "Desert Protection Package" scam works? Read below. ------------------------------------- "At least we were honest." Another Dodge dealer said this about LHM, referring to how they openly advertised over-MSRP prices whereas LHM falsely tells customers to drive in (sometimes from great distances, as in my case) with a promise of MSRP. "It's really MSRP? No catch?" I'd asked. "No catch." There was a catch. They force you to either walk out or buy a $4,000 "Desert Protection Package" consisting of a bunch of stuff you probably don't want and which is not even close to the value they charge for. They also instruct you to submit paperwork to Dodge showing MSRP prices while separating the Desert Protection Package -- so it does not harm their order process or future allocations. After repeatedly protesting both the false advertisement and stating I knew what they were doing and marking the "MSRP" box on Dodge paperwork was dishonest, I again raised the issue months later. What does this conversation tell you about how LHM views customers? I met in person and stated a business case to the second in line manager to give them one more chance: I am an under 30 year old buyer purchasing a ~$100,000 vehicle in cash. Lifelong Dodge/Mopar nut. Health and luck willing, years of future vehicle purchases ahead of me. Buying a halo vehicle (Challenger Demon) which I will drive every day, take to shows and car clubs, drag race, and which I will talk to hundreds or thousands of people about. And when they ask about where I got it and if I got screwed, what will my honest story be? Do you want me to have good truth to tell? Or a truth of false advertisement, dishonest paperwork, having "we could have charged you more" thrown in my face many times? What's worth more, $4,000 now for goods/services I have said many times I do not want, or making a happy customer who will help your reputation? That's how I framed it. You can guess their answer. ------------------------------------- (Yes. I did complete the purchase. Yes, I could have walked. The situation with the Demon was unique because they were selling out rapidly and I had already invested a 4 hour round trip to drive to LHM as the last allocations were running out in AZ and neighboring states... I know from calling ALL of them. Still, $4,000 vs. doing the right thing for a potentially long-time customer and their reputation for honesty? That says a LOT. I will never shop from this dealer again and will share the truth to anyone who asks.) More

Kellie was super friendly. As I was sitting in the lobby waiting for my vehicle to get serviced, Kellie came out a few times to let her clients know how much longer it would be. As I was sitting in the lobby waiting for my vehicle to get serviced, Kellie came out a few times to let her clients know how much longer it would be. She also was going to the convenient store and offered if anyone needed anything she would be more than happy to pick it up for them. Very thoughtful of others. More

Effeciensy I was very impressed by the fast and great customer service I was provided by the agent that assisted me Lisa B. I will definitely bring my Jeep here I was very impressed by the fast and great customer service I was provided by the agent that assisted me Lisa B. I will definitely bring my Jeep here for repairs or service More

Larry Miller Dodge - Ask for Big G I was looking for a car used car for my 17 year old. I found one on-line at Larry H. Miller that she loved. While there were many Corolla’s, this on I was looking for a car used car for my 17 year old. I found one on-line at Larry H. Miller that she loved. While there were many Corolla’s, this one was in the best shape both inside and out. We worked with Guillermo, Big G. He was awesome!!! He made sure we got the car and the right price. I highly recommend him. If you are out looking, stop in and ask for him. More

Vehicle Service Todd Lowe was extremely helpful and courteous. Truck was done in a day and the email/ text correspondence was extremely useful. Thank you very much. Todd Lowe was extremely helpful and courteous. Truck was done in a day and the email/ text correspondence was extremely useful. Thank you very much. More

Truck repair Service rep Jaun was very helpful and my truck was fixed on time also the service people that meat me when I pulled in we’re courteous and grip full Service rep Jaun was very helpful and my truck was fixed on time also the service people that meat me when I pulled in we’re courteous and grip full More

Knowledgeable staff I bought a 2017 RAM back in August of last year. So far I love it, coming from Ford I always heard negative reviews of RAMs. But the truck handles the I bought a 2017 RAM back in August of last year. So far I love it, coming from Ford I always heard negative reviews of RAMs. But the truck handles the way a truck should. Will definitely always be a member of the RAM family. More

Excellent It was so easy and quick, great experience! Kellie was very helpful and made it so easy.The experience was outstanding and went beyond expectation. It was so easy and quick, great experience! Kellie was very helpful and made it so easy.The experience was outstanding and went beyond expectation. More