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Larry H. Miller Dodge Ram Fiat Tucson
Tucson, AZ
1,631 Reviews
Larry H. Miller Dodge Ram Fiat Tucson is a non-commission new and used car dealership offering a full lineup of Dodge and RAM vehicles serving customers in the greater Tucson area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Dodge and RAM parts and accessories. Visit our website for Dodge and RAM incentives and to search our large selection of cars, trucks and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,631 reviews
July 06, 2019
Excellent Service Experience Kellie is an excellent Service Advisor and is all about ensuring complete customer satisfaction. She got my vehicle in, serviced correctly the first t Kellie is an excellent Service Advisor and is all about ensuring complete customer satisfaction. She got my vehicle in, serviced correctly the first time, and back out on the road within a very reasonable amount of time. Overall, this was an excellent service experience. Thank you, Kellie More
by ghcapnc
Employees Worked With
Kellie Sinkinson, David Lehman
July 01, 2019
LHM Service . I had a squeaking / squealing brake on my new truck. It was intermittent and would come and go. At 11,200 miles I took it in to ask about it. (I I had a squeaking / squealing brake on my new truck. It was intermittent and would come and go. At 11,200 miles I took it in to ask about it. (I also had to service recalls) While I was explaining it to my Service Writer the individual who sits next to him chimed in with "well if you go over 12,00 miles, LHM isn't paying for it".....I informed him that thats why I was here now, to get it taken care of. He must have repeated that at least three times to me. He seem more interested in telling me why they wouldn't pay for it then fixing the issue. The same individual kept chiming in to my conversation with my Service Writer Tony. At one point the individual said "yeah, all those 2019's are having this issue" and then told me "well its the humidity in the air causing your brake to squeal" I asked if that was the case then why was it just the one? He literally just looked at me and shrugged and then said "well, theres a service bulletin on those"......then why in the eff were we playing 20 questions and being given random BS excuses? I finally had enough and called FCA to get it straightened out and made a Service appointment......got my truck in and was supposed to have a rental car waiting on me, as I had a Federal Rules test I was taking that morning at 08:00. I had even gone in on Thursday and told Tony I could NOT be late to that test and given him a copy of my DL and insurance so I could come in at 07:00 drop off my truck and pick up the loaned and be gone. I arrived at 07:00, and stood there...….waiting while the earlier mentioned Service guy paged through paper work and keyed through his computer, finally after 11 minutes I asked where Tony was, "he must be out in the shop" was the only form of greeting and reply I was ever given. Tony got there and politely explained he was dealing with another customers issue and went to get the keys for the loaner and they were gone as someone else had taken them (what I was told) Tony called me an Uber and sent me to Enterprise where I picked up my rental and barely made it to my Rules Test. During the week I was called several times by my Rep at FCA to make sure I was being taken care of. I also received a call from LHM saying the "we tried three times to replicate that the sound your hearing and we cant hear it at all and if we cant hear it we cant replace any parts". I had to stop by on my way home from work, drive the truck and with in a half mile of driving the sound was there......while I was there, the same individual who made his comments earlier " oh this is the guy who called in to FCA to complain, so hes got a different service number" (or words close to that effect) I bought a 55,000.00 plus truck and Ram ( this is my 5th Ram) and the way I was treated has fully convinced me that LHM dealerships do NOT care about you once the deal is inked. I have bought Rams from both local Ram dealerships and the Service Depts are abysmal! While Tony tried his hardest and did what he could do to make the appointments and issues as minor as possible he was undermined continually by the individual who sat next to him. I wish I knew his name but he wears no name tag on his shirt and it wasnt in front of his portion of the counter. The Ram Service manager sent me an email and asked me "how was your experience at LHM" and I basically wrote this entire review for him and explained in great detail how it was.....never heard back from him. Not one word. As I stated earlier, I love the Ram brand, love my truck, it is possibly one of the best trucks I have ever owned. On Average I buy a new one about every 2 1/2-3 years.... I was waiting very excitedly for the new 2020 Lairime Longhorn 2500's....I have serious doubt as to buying another Ram. I also made the mistake of going with a friend when they took their Toyota 4x4 in for service......what a completely different experience!! Again, I want to say that Tony did his best. He got me a rental after someone had taken the keys to the loaner that he had secured, he was pleasant and patient and did his very best to take care of the issues that popped up, I have no issues with him what so ever and he should receive an atta boy for the hard work he puts in.....but going to LHM Service is an experience I would rather avoid in the future. When I know I have service due or a recall notice ( yep, just got another one in the mail) its the same feeling I get in the pit of my stomach as when I know I have to have a root canal or when I was a kid and had to go see the principal. I should add that after a week, the two service notices were fixed and the brake issue was fixed also. More
by RamDriver1
Employees Worked With
Tony Durazo
June 11, 2019
Routine oil change Professional service. Timely check in check out Daniel is very professional and represents the dealership well. I purchased my ram truck from t Professional service. Timely check in check out Daniel is very professional and represents the dealership well. I purchased my ram truck from this dealership in 2016 More
by Ramtruck
Employees Worked With
June 07, 2019
Made our dreams come true Larry H Miller Dodge is amazing. We have bought several vehicles from them and they always treat us like family! Guillermo worked so hard to help us t Larry H Miller Dodge is amazing. We have bought several vehicles from them and they always treat us like family! Guillermo worked so hard to help us to finally purchase our first truck. He helped us from the minute that we told him that my husband had his eye on this ONE particular one and he worked with every department to be able to help us make our dream come true. Guillermo is not only a hard working salesman but he has become our close friend. Larry H Miller Dodge is the place to go when you are ready to make a purchase.....they are amazing! More
by Taramm4
June 03, 2019
Quick accurate complete Brought in for service. Told me what a needed now. What I needed next service. Answered all my questions. The only problem (not really) was that it wa Brought in for service. Told me what a needed now. What I needed next service. Answered all my questions. The only problem (not really) was that it was done so fast I didn’t get to read much of my book. More
by Elyinaz
Employees Worked With
May 31, 2019
Easy, fast & done right. Daniel took care of me. Kept me informed and delivered on promised time. Washed the car with service. Nice touch. I’ll be back with my other vehicles. Daniel took care of me. Kept me informed and delivered on promised time. Washed the car with service. Nice touch. I’ll be back with my other vehicles. More
by PAB214
Employees Worked With
May 24, 2019
Larry H Miller Dodge Service Very courteous and professional. Quick service, the entire team worked quickly and efficiently to insure everyone one was attended to in a timely man Very courteous and professional. Quick service, the entire team worked quickly and efficiently to insure everyone one was attended to in a timely manner. They had my car in and out for oil change even with a windshield replacement. More
by SJanov
May 11, 2019
Numerous recalls on my 2016 Dodge I have dealt with Nick at LHM a couple of times. He has always been pleasant and matter of fact. When I called to make the appointment I was told it w I have dealt with Nick at LHM a couple of times. He has always been pleasant and matter of fact. When I called to make the appointment I was told it would take all day. Since there were 3 recalls on my truck it made sense to me. When I arrived at my appointment, Nick came out, ran the diagnostics and said, “Let me check with my technician and see if he can take the truck in right now. If he can, it should only take about 1 1/2 hours.” I was pleasantly surprised when he came back and said his technician was ready. Just shy of one hour later, Nick came in to tell me the truck was done. I was floored and super excited! Not only did Nick save me a lot of time, he saved me money by not needing a rental. Thank you, thank you LHM for employing someone like Nick who goes above and beyond to get a client checked in and checked out in what felt like record time. 🤗 More
by 2016 Dodge 2500
May 03, 2019
Lisa always informative, friendly and energetic. Got right in on call , service excellent, staff knowledgeable and friendly and considerate. Dealership clean. Always offer to drop me off or assist in Got right in on call , service excellent, staff knowledgeable and friendly and considerate. Dealership clean. Always offer to drop me off or assist in picking vehicle when done . More
by Carguy
Employees Worked With
Lisa Beatty
April 18, 2019
The best car buying experience I've ever had. Professionalism, thoroughness,thoughtfulness and attention to detail are all things that immediately come to mind. Being a former member of the milita Professionalism, thoroughness,thoughtfulness and attention to detail are all things that immediately come to mind. Being a former member of the military and a retired federal employee that means everything to me. I couldn't be more pleased with my treatment. More
by happy_customer
