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Larry H. Miller Dodge Ram Avondale

Avondale, AZ

4.6
1,736 Reviews
Call Dealership (480) 865-3985
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10101 W. Papago Freeway

Avondale, AZ

85323

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1,736 Reviews of Larry H. Miller Dodge Ram Avondale

September 25, 2024

Dealership is great, but service advisor is terrible, will not return calls. In fact, no one will. More

by jonnymstuart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Carter
Report | Print
Sep 29, 2024 -

Larry H. Miller Dodge Ram Avondale responded

Thank you for your feedback. We're glad to hear you think highly of the dealership, but we're sorry to hear about your experience with communication. This is not the standard we aim for, and we’re addressing the issue with our team. Please contact us directly at 623-478-3610 so we can make things right. We appreciate your business and the opportunity to improve. David Anderson General Manager

September 24, 2024

Robert is very professional and very informative of the status on my truck. I highly recommend him as an advisor. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Carter
Report | Print
September 23, 2024

The folks in-service took their time to identify what needed repaired on my vehicle. The service rep JR always takes care of us. More

by Sauber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
Report | Print
September 19, 2024

Scott was very helpful on getting my extended warranty taken care of. I understand that they were busy, but did his best. Thanks More

by reno2941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service
Report | Print
September 19, 2024

Took a while but I am satisfied thank u robert. Cartergood job on my 2012 2500 More

by navydad76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert carter
Report | Print
September 19, 2024

I can't believe it took 2 months to fix my car. Only 2 calls receive from Jr. I went a couple times to the office to get informed and call him a lot of times and no answer. More

by Ana
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services department
Report | Print
Sep 29, 2024 -

Larry H. Miller Dodge Ram Avondale responded

We sincerely apologize for the delays and lack of communication regarding your vehicle. This is not the level of service we strive for. We will review what happened and work to ensure better follow-up in the future. Please reach out to me directly at 623-478-3710 if there’s anything we can do to further assist you. David Anderson General Manager

September 19, 2024

I had a good experience they treated me like family and got me into a new vehicle that I’m very happy with More

by Edwardplt1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Painter, Yolanda Ortiz
Report | Print
September 15, 2024

car was not washed when asked. Bird poop still on my car.. Tire sensor on. More

by amccub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fransisco
Report | Print
Oct 06, 2024 -

Larry H. Miller Dodge Ram Avondale responded

Hello there, I apologize for the oversight and any inconvenience caused regarding your car wash and tire sensor. We always strive to provide a comprehensive service experience, including a clean vehicle upon return. Please reach out to me directly so we can ensure your next visit meets your expectations. I look forward to the opportunity to address this for you! - David Anderson, General Manager, (623)478-3610

September 14, 2024

Awesome service from JR at the service desk. Got me in and out the same day for maintenance and even repairs a key that was acting up in same day. Greatly appriciated. More

by Jonhy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Report | Print
September 13, 2024

Disappointed with Recent Service I’ve been a loyal customer for a while and have usually received great service, but my recent experience was very disappointing. The staff member I dealt with was extr More

by Fer1.sal0110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Sep 16, 2024 -

Larry H. Miller Dodge Ram Avondale responded

I really appreciate you taking the time to write this review. Feedback from our loyal customers certainly holds weight. It is unfortunate to hear that your opinion of our service department has been reduced due to your recent experience, and I would appreciate the opportunity to speak with you directly. If we have not connected by the time you find this response, please give me a call. I look forward to resolving this together. - Petar Lazic, General Manager, (623)478-3610

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