Larry H. Miller Dodge Ram Avondale

I went to this dealership with the intent of trading my 08 charger on a new 09 journey and was outraged at the rip off they were trying to pull. first of all i understand that only having my car for a year 08 charger on a new 09 journey and was outraged at the rip off they were trying to pull. first of all i understand that only having my car for a year, there will be some negative equity involved, but my car is a limited edition one of only 2300 produced by dodge and it books for $21,000 on KBB just counting the features not counted the special edition. they offered me $15,000 for my car and when i asked them why the value was so low and mentioned the KBB value they "raised" its value but said i would still have the same amount of negative to carry over. Do they think people are really that stupid? like i don't know how to do fifth grade math. i had called ahead of time and talked to one salesman on the phone and made an appointment with him to go look at a new car and had explained the whole trade to him and he said i would have no trouble trading for what i wanted. when i walked up this young kid asked if he could help me, when i told him i had an appointment with David Brueck, he acted like he didn't know a David like i must have gotten the name wrong even though i had wrote it down and the man on the phone had even spelled it for me! but he was willing to "help" i was there for a little over two hours, filled out a credit report they never ran, and got low balled on my car that they never looked up the value of and ended up walking out because they were completly unhelpful and not good sales people. right before i left, this other charicter who was a sales manager tried to come "help" us, and by help us i mean was trying to get us to put another more than $5000 down on top of what we were already putting down and our trade in value. this AJ kid, and i only know his name cause i saw it on the sales quote he handed me, not cause he introduced himself. He was more interested in telling me about his car and doing burn outs in the cars setting on the lot and his girlfriend then he was about helping us get into a new vehicle. i have bought several new cars over the last few years and this was the most rediculous joke of a dealership i had ever been two and to be honest will never go back, not ever, not even for service on my current vehicle- wich they overcharged for anyway. dodge should really consider taking away their five star rating because i have been to used car lots and have never been tried to be taken to the cleaners this bad. i like dodge but i will not go back to this dealership, i would rather drive farther to the next one down the road then to go back to these clowns. the other dodge dealership i deal with out of state, wich by the way i am not from here, is always more than eager to have you trade in and give you top dollar for your pre owned dodge, these people asked me if i really wanted to trade or if i wasn't sure if maybe i just wanted to but a second car and keep my old one. they are rediculous. More

I had the worst car sales experience at Avondale Dodge that I have ever had. Think of a shady sales tactic, and this place used it! During my visit I had no less than FOUR salesmen try to work our sale. W that I have ever had. Think of a shady sales tactic, and this place used it! During my visit I had no less than FOUR salesmen try to work our sale. We had an opener, a negotiater, a closer, and then a "good guy" come in at the end to try and smooth over the mess that the "closer" made of the deal. Unfortunately for them, they just couldn't patch things up with us. These salesmen literally offer you things, allow you time to think it over and talk about it (we were there for 7 hours), and when you have finally reached your decision and decided to buy the car...the salesmen "suddenly" realize that they just can't give you the deal that they were originally promising you. Isn't this bait and switch? We sat down at the desk to tell them we would take the car, and the salesmen went back on the deal! They went back several stages in the price negotiating and blamed it on a miscommunication (higher price, less options). It's funny, too, because LITERALLY 2 minutes before they "SUDDENLY" realized that they were going to take back the deal, the salesman was up at the car pressuring us to take it, telling us what a great deal it was. Isn't this the age-old car salesman trick-- get the customer's heart set on the car, and then change the deal? I guess if this dealership is going to have "communication" problems, it shouldn't assign so many salesmen to a single sale. Our 3rd salesmen (a sales manager) raised his voice at us, was rude to us, and spoke to us in a very rude manner. We walked away from this sale and from this dealership because of the way we were treated and because of the dishonesty. We just felt like dirty deals were going on here and that nothing good would come from purchasing our car here. Luckily for us, we went to Performance Dudge in Glendale the next day and got the same car at a lower price from honest people! Yes! More

I took a trade that was valued at $17,900 they gave me 6,000 for it and turned around and sold it for $26,000 the following weekend. Do not go to them at all for anything, they will RIP YOU OFF! 6,000 for it and turned around and sold it for $26,000 the following weekend. Do not go to them at all for anything, they will RIP YOU OFF! More