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Larry H. Miller Dodge Ram Avondale
Avondale, AZ
1,516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,516 Reviews of Larry H. Miller Dodge Ram Avondale
October 09, 2017
Poor service office leads to wasted time for busy people We bought our vehicle here. That experience was decent. Regularly scheduled maintenance has also been decent. But the last few times we have had a We bought our vehicle here. That experience was decent. Regularly scheduled maintenance has also been decent. But the last few times we have had a mechanical issue, the service advisor office has not been as good as the mechanics. We had a check k engine light come on during the morning commute on Thursday. We called that morning and we're told to come in on the following Monday at 9am. When arrived on Monday, we're told that the appointment had been for Thursday, 90 mins after our call. That doesn't make a lot of sense for someone who called from their desk after a morning commute. The service office personnel were not helpful in offering a solution, after we had rearranged scheduled to make the Monday appointment. Their whole orientation was toward getting me out of their office, not finding a solution for the mix-up. The actual mechanics are just fine at this dealership. But the poor service office is bad enough to make it not worth it. There are better choices. We will be finding another alternative. More
by mjf404
Employees Worked With
Robert
October 06, 2017
Service is left wanting I came yesterday as a " drive up" for an oil change and was told that it would be a two hour wait... Im' told I could make an appointment and get ser I came yesterday as a " drive up" for an oil change and was told that it would be a two hour wait... Im' told I could make an appointment and get serviced quicker So, I opted for an appointment the following morning, 7:30 am. I get here at 7:20 and there are already 18 cars ahead of me. It is now one and a half hours later and still waiting for my car... WHY make an appointment if you are just going to have to wait the TWO hours anyways... Poor, misleading customer service! More
by Disappointed
Employees Worked With
Jesse Hernandez
October 03, 2017
Great staff who are friendly and make you feel right at home I was very hesitant to purchase a new vehicle, but after sitting down with Nygil, he made me feel extremely comfortable as he answered all my question I was very hesitant to purchase a new vehicle, but after sitting down with Nygil, he made me feel extremely comfortable as he answered all my questions and educated me on every aspect there is to buying a car. The whole process was very pleasant and smooth. Excited to be driving my new car! More
by Youngmom123
Employees Worked With
Nygil Newborn
September 27, 2017
Awesome !! I'm soo lovin my Dodge Journey! ! Thank you soo much for helping me !! Justin your soo awesome you went above an beyond my expectations !! I'm soo lovin my Dodge Journey! ! Thank you soo much for helping me !! Justin your soo awesome you went above an beyond my expectations !! More
by Stephanie
Employees Worked With
Justin Horton
September 27, 2017
Exelent Service We had a wonderful experience car shopping since the first time we went to this dealership about 3 years ago or so. And this year we've bought two veh We had a wonderful experience car shopping since the first time we went to this dealership about 3 years ago or so. And this year we've bought two vehicles from the same salesman. Raul, he was in training about 4 months ago when we bought our Ram 1500 since then he became our go to guy for our new vehicle needs for sure! He is wonderfully patient and understands to the T what we need, looking for and where we need to be payment wise and he works with the finance manager Andrew which is also amazing with the same qualities you look for on a purchase experience. Both of them work really well together and as a team deliver great communication. Truly they do whatever they can to give you the best deal possible, whether is a trade in or not they both understand that you are not just another customer but they make you feel like family therefor not pushy at all! We will have them both as our car salesman for our family as long as they are there! We recommend them to anyone we know who's looking to buy a car! When you think of purchasing a new vehicle go to this one, always clean and the best people to make you feel at home! More
by Bea Roy
Employees Worked With
Andrew Orr, Raul Balderrama
September 27, 2017
Fantastic car buying experience Probably one of the best car buying experience I have had. Nygil was great to work with and was more than helpful with all of our questions and never Probably one of the best car buying experience I have had. Nygil was great to work with and was more than helpful with all of our questions and never pressured us to purchase. Overall great dealership to work with and they are very upfront with everything and don't pressure you to make a decision More
by Adstcyr
Employees Worked With
Nygil Newborn
September 25, 2017
Very Good Experience I can see why this dealership is at the top! They go above and beyond to help get what you want. Timo knows his stuff and it shows! I can see why this dealership is at the top! They go above and beyond to help get what you want. Timo knows his stuff and it shows! More
by Robert
Employees Worked With
Preston Nichols, Jessy Anoid, Michael Painter, Timo Wilson
September 25, 2017
5 Star Service Joel was very warm throughout the entire interaction. He turned the car buying process around with a simple conversation! His ability to listen to hi Joel was very warm throughout the entire interaction. He turned the car buying process around with a simple conversation! His ability to listen to his customers needs and concerns and address them directly is what makes him a so great. I did not ever feel like he had to pull and tricks or sales tactics in order to make a sell. Thank you for making our car buying experience a great one and changing my opinion on extended warranties. I'd like to add that Allen set the stage for a great experience by finding our needs over the phone and delivering what we asked for on the first shot! That is unheard of. "Cowboy" was extremely welcoming and engaging as well. Larry Miller Dodge has restored my faith in the auto industries ability to do business the right way! More
by kzimny1
Employees Worked With
Joel Gonzalez, Allen Heneberry
September 25, 2017
Very please buying experience!!! Our salesperson is Bob Mondello, I was very helpful, he went above and beyond to hep us, I would recommend him as a salesperson, When i had an issue d Our salesperson is Bob Mondello, I was very helpful, he went above and beyond to hep us, I would recommend him as a salesperson, When i had an issue during the buying process, He got it done, thank you very much More
by rubvaz
Employees Worked With
Bob Mondello
September 21, 2017
Review Great Truck and a very nice experience. Finance was great. Vicki is a jem!!!!Still looking for the extra set of keys. Hopefully , they are at the d Great Truck and a very nice experience. Finance was great. Vicki is a jem!!!!Still looking for the extra set of keys. Hopefully , they are at the dealership More
by new buyer
Employees Worked With
Anthony Vecchio
