Larry H. Miller Colorado Jeep
Aurora, CO
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Outstanding Customer Service Despite Price Challenge I went in to have a headlight replaced and wiper blades replaced with winter blades. The cost of the replacement bulb at $327 should be illegal and th I went in to have a headlight replaced and wiper blades replaced with winter blades. The cost of the replacement bulb at $327 should be illegal and that was with the discount! I had no alternative but to have the bulb installed due to the safety issue. Harlow was extremely empathetic to my dilemma and arranged for a discount. He kept checking in on me to make sure I was okay. Harlow explained in great detail the reason for the cost was due to the model year (2014). I guess instead of replacing my vehicle when the tires wear out like I usually do, I will replace it when the other bulb goes out. Harlow handled a potentially volatile situation with grace while maintaining a professional demeanor. Five stars for Harlow for handling this customer service nightmare. More
Great Experience We were helped by a young man named Jaime. He was super kind, friendly, helpful, and knowledgeable. I have never been so happy to give someone my mone We were helped by a young man named Jaime. He was super kind, friendly, helpful, and knowledgeable. I have never been so happy to give someone my money. Even when we figured out how much Fort Collins taxes added on. We would definitely recommend this dealership and will be looking for Jaime when we are in the market for another car. I can't remember the name of the lady who helped us sign paperwork, but she was also super friendly. More
New Purchase - Jeep Wrangler Unlimited After getting frustrated with a dealership in Oklahoma who would not get me figures and leasing information, I contacted the dealership and they were After getting frustrated with a dealership in Oklahoma who would not get me figures and leasing information, I contacted the dealership and they were able to put everything they gether via text and phone. When I arrived at the dealership to pick up the car, everything went fast and easy with no changes. Great job and I will recommend Austin Peoples and the Larry Miller Jeep dealership to friends and family. More
Recall for software update Great customer service. Wait time was short and everyone was very helpful. Everything was covered under warranty. My service representative was gre Great customer service. Wait time was short and everyone was very helpful. Everything was covered under warranty. My service representative was great. Appt. was Tuesday at 1:00PM More
Excellent Customer Service I had a Brake light warning that could have been a serious safety issue. Harlow got me right in and diagnosed and solved my problem in a timely manner I had a Brake light warning that could have been a serious safety issue. Harlow got me right in and diagnosed and solved my problem in a timely manner.He and other staff members were friendly professional and courteous. I would highly recommend this dealership service department. More
Brake Flush and Beyond I had an appointment on 10/25 and 11/21 and both times Brandon was very thorough in answering all my questions and giving me material on my scheduled I had an appointment on 10/25 and 11/21 and both times Brandon was very thorough in answering all my questions and giving me material on my scheduled services, upgrades, future maintenance and prices. More
Oil change Friendly , knowledgeable and considerate staff. Informed me of oil change deal 3 oil changes for $90. Estimated 1 hour 15 min but was actually a littl Friendly , knowledgeable and considerate staff. Informed me of oil change deal 3 oil changes for $90. Estimated 1 hour 15 min but was actually a little longer than that. More
Great Service Rep I had the privilege of working with Brandon Baker while have my car serviced. He was very personable and knowledgeable. He followed through with call I had the privilege of working with Brandon Baker while have my car serviced. He was very personable and knowledgeable. He followed through with calls and let me know all aspects of what was needed and costs. I highly recommend working with Brandon. More
Best experience ever! My salesman made the buying experience a breeze. I was in and out within 2 hours and got a great deal on a suv that I wanted. I recommend this dealers My salesman made the buying experience a breeze. I was in and out within 2 hours and got a great deal on a suv that I wanted. I recommend this dealership to anyone. More