Larry H. Miller Colorado Jeep
Aurora, CO
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Oh M Gee, Kelsey! Thank you for all of your help and personal attention while buying my car. I also appreciate the time you spent on your day off answering questions. Thank you for all of your help and personal attention while buying my car. I also appreciate the time you spent on your day off answering questions. Kelsey Heath is detailed and knowledgeable about the vehicles she sells and the buying process. I felt comfortable buying from her. If you are looking for a vehicle, new or not new, she is willing to get you what you want. She went the extra mile and had a technician test drive with us to answer questions also! More
Ask for Kelsey!! If you come to this dealership, ask to work with Kelsey! She is amazing and made me feel comfortable throughout the entire process! She was not pushy If you come to this dealership, ask to work with Kelsey! She is amazing and made me feel comfortable throughout the entire process! She was not pushy at all. I felt like I was working with a friend. Even though I live 20 miles from the dealership, I would still go there for service just to see Kelsey. More
Warranty I brought my Jeep in to get a few things fixed under warranty, Travis kept me updated of the progress every day. Even though it took a lot longer than I brought my Jeep in to get a few things fixed under warranty, Travis kept me updated of the progress every day. Even though it took a lot longer than I thought it would, Travis did a great job of communicating between myself and the warranty company and I am happy with the way everything works out. More
Great service, as usual. Thomas Cooper, Heritage Eagle Bend Rob Paine, in Service, assisted me with my service recall. He was great to work with when I arrived, he Thomas Cooper, Heritage Eagle Bend Rob Paine, in Service, assisted me with my service recall. He was great to work with when I arrived, he kept me appraised of the work and treated me like I was family. Your customer service is why I drive past the Arapahoe dealership where I bought my 2014 in 203 and visit your facility. More
Travis has great Customer Service. I brought my 2013 Jeep Grand Cherokee Overland in for service. I was assigned Travis, and will ask for him moving forward. His knowledge of the issues I brought my 2013 Jeep Grand Cherokee Overland in for service. I was assigned Travis, and will ask for him moving forward. His knowledge of the issues were spot on and his professionalism was superb. If your looking for an all around excellent service adviser then Travis is your man. More
VERY POOR CUSTOMER SERVICE One of the worst experiences at a service center I’ve ever had. I dropped off my car in the morning on 6/15 for a warranty covered inspection. I asked One of the worst experiences at a service center I’ve ever had. I dropped off my car in the morning on 6/15 for a warranty covered inspection. I asked them to add an oil change as well. When I went to pick it up on 6/15 at about 6 pm, I was treated poorly. Miss Katie was extremley short and rude with me while continuously saying to hold on a second. Speaking with other employees first before helping me and saying she was too busy. I decided to come back Saturday morning. On the way out the door of he dealership to be picked up by a friend and saw her outside on a smoke break. Clearly not too busy for that instead of helping customers. We came back Saturday morning to pick up the car and received poor customer service again while checking out from the service center. I was told the oil change was $100, and that it was a fair price and that other dealerships such as echo park’s pricing is irrelevant since they are “not Jeep’s competition” I just feel as though any customer bringing their car in for service should be treated with kindness and respect and that’s truly the opposite of what I experienced. More
Worst customer service I have ever experienced Completely rude. Was the only "Manager" for his location as well as the Fiat across the street. We waited for hours just for him to tell us "his syste Completely rude. Was the only "Manager" for his location as well as the Fiat across the street. We waited for hours just for him to tell us "his system was down." Then was told the only way we could get our service completed was to drive 45 minutes away. NEVER will I recommend these jokers. More
Not trustworthy I took my Jeep in for a recall, after having it back for a week I would turn my blinkers on, and my windshield wipers would go off. Two different side I took my Jeep in for a recall, after having it back for a week I would turn my blinkers on, and my windshield wipers would go off. Two different sides. I called the dealership and was asked to leave a voicemail for Travis, and I did, however he has not even responded back. I am still having the problem, along with a leak. It makes me wonder why the first thing they try to sell you when you go in is a warranty, and if during the process of fixing the problem, more are created so a consumer has to go back in and get problems fixed that they never had until it was brought in. I am now going to go take my Jeep in to another place to get looked at. More
Service Department The service department treated me FANTASTIC from making the appointment to the work being done. I arrived at the dealership early and was promptly gr The service department treated me FANTASTIC from making the appointment to the work being done. I arrived at the dealership early and was promptly greeted in a friendly manner. The work that I requested was done in a timely manner. More
Amazing Team of Used Cars My family was searching for a used SUV and the internet led us here. Kelsey was very patient and professional. She allowed us to test drive multip My family was searching for a used SUV and the internet led us here. Kelsey was very patient and professional. She allowed us to test drive multiple cars and never seemed irritated at my questions or requests to drive another car. Joshua was also very patient and professional. He worked with me to get our payments where I wanted them. I definitely recommend Larry H Miller Jeep!! Thank you for my new car!! :-) More