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Larry H. Miller Colorado Jeep

Aurora, CO

4.0
887 Reviews

350 S. Havana Street

Aurora, CO

80012

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Showing 887 reviews

May 31, 2024

Promises one thing and then tells you something completely different when you call and check on your appointment. This shows dishonesty towards customers and makes it hard to trust this company. More

by hmtaylor1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marina Maretskyy, Kyle Roberts
Jun 08, 2024 -

Larry H. Miller Colorado Jeep responded

I'm sorry to hear about the inconsistencies you experienced. We strive to provide clear and accurate information to our customers, and it's concerning to hear that we didn't meet that standard. If we haven't already discussed this personally, please reach out to me directly so we can address your concerns and improve your experience. I look forward to resolving this for you. - Chris Staton, General Manager, (303) 309-8413

May 31, 2024

It was a real pleasure to work with Erik (a real Jeep guy who actually wheels his rig) and Chris. Both bent over backwards to cut a good deal and resolve issues. More

by brianrose167
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marina Maretskyy, Erik Lukac, Robert Paine, Chris Staton
May 26, 2024

Easy to make appointment for oil change. Got in a half hour early, told it would be an hour and a half. Told about a memorial day cookout. had chicken chips and a sprite. wandered through th More

by jmackaurora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Heintz
May 25, 2024

Danny was very helpful and communicated well! They fixed the issue quickly and I’m thankful More

by Kristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Paine
May 22, 2024

Helpful, active listening sales staff, with a pressure free atmosphere. I found the right vehicle in exactly the budget framework I was working within. More

by Scott G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Partain, Chris Staton
May 21, 2024

Excellent quality of work and quality of workers very pleasant environment would recommend it to others good job More

by Pamhurd10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Paine
May 17, 2024

Explain to me, despite a “Clean” overall vehicle inspection report (which included an inspection of all bulbs and tires) after an oil change and tire rotation at LHM, that I noticed one of my brake More

by splitting_aces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Paine
May 22, 2024 -

Larry H. Miller Colorado Jeep responded

Thank you for your feedback. I'm glad to hear that our service price transparency and communication met your expectations, but I'm sorry to learn about the issues with the overall vehicle inspection. It's concerning that these issues were missed during the inspection. I would like to review your service visit to understand what happened and ensure it doesn't occur again. If we have not already spoken, please contact me directly so we can discuss your concerns and find a resolution. I look forward to straightening this out and improving your experience with our service. - Chris Station, General Manager, (303) 309-8413

May 16, 2024

I am highly disappointed in the service and what I thought was a reputable dealership and brand. Problems all around. The 2 biggest: I believe I’ve bought my first lemon. Though I bought it as is, it More

by KeyJohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wes, Mike Fishel, Robert Paine, Xandra Rodriguez, Chris Staton
May 17, 2024 -

Larry H. Miller Colorado Jeep responded

I'm deeply sorry for the frustrations you've experienced with your Jeep. Your disappointment is understandable, and I assure you we take your concerns seriously. While your vehicle was sold "as is," we're here to assist you in finding a resolution to the issues you've encountered. Please reach out to me directly so we can discuss your situation further and explore possible solutions together. Your satisfaction is our priority, and I'm committed to assisting you through this process. If we have not discussed this personally by the time that you find this response, please feel free to reach out to me directly. I look forward to straightening this out! - Chris Staton, General Manager, (303) 309-8413

May 16, 2024

Michael was totally wonderful! He gave me excellent service and was very respectful and responsive to my needs. I am grateful and, from now on, I’ll only come to you all for my c More

by Diana Falcone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Fishel
May 15, 2024

From the moment I stepped in, I was greeted with professionalism and warmth. The service department went above and beyond to address my vehicle's needs promptly and efficiently. I left feeling confi More

by Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man brought me my jeep was extremely professional , Robert Paine, Chris Staton
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