Larry H. Miller Colorado Jeep
Aurora, CO
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Great experience - friendly service and a great sense of humor. Very patient in helping our family find a car that fit our all of expectations. humor. Very patient in helping our family find a car that fit our all of expectations. More
Had such an amazing experience with my purchase. The sales rep definitely went above and beyond extremely helpful in every way possible. Was super patient as well while deciding. sales rep definitely went above and beyond extremely helpful in every way possible. Was super patient as well while deciding. More
We had a great experience at Larry H. Miller working with Chris to buy our new Jeep! Process was very smooth and we were in and out in no time. Highly recommend! Chris to buy our new Jeep! Process was very smooth and we were in and out in no time. Highly recommend! More
Customer Service and Sales by Chris Sainvil was fantastic! His communication and description of the vehicle was spot on. He went the extra mile and was straight forward and honestly. fantastic! His communication and description of the vehicle was spot on. He went the extra mile and was straight forward and honestly. More
03/20/20 Service drove my ‘18 Grand Cherokee Summit into a snow bank damaging the front cowl but denied responsibility. 11/17/20 called me to advise they found unrepairable nail damage in the winter tires t a snow bank damaging the front cowl but denied responsibility. 11/17/20 called me to advise they found unrepairable nail damage in the winter tires they had removed on 03/20/20 after they had removed all my summer tires but charged me to install and reinstall my tires twice.upon complaining they offered to reduce the $200 bill by $50. I decided not to go back again. More
Wonderful and knowledgeable associates. Great, fast, and friendly service! Very good deals on service packages and special offers. Will definitely return for future service on my Jeep! friendly service! Very good deals on service packages and special offers. Will definitely return for future service on my Jeep! More
The customer service is absolutely horrible... The majority of employees don't wear masks... indoors... and around customers! I came in for a simple oil change. I waited four hours in the lobby. I majority of employees don't wear masks... indoors... and around customers! I came in for a simple oil change. I waited four hours in the lobby. I was originally told 1.5 - 2 hours and nobody made me aware of a shuttle service. They finally came out to tell me there was an 'incident' with my vehicle. They supposedly backed it into a tool chest and left a huge scratch on the side of my truck. I'm glad they were honest enough to admit it... This part didn't bother me so much. From that point forward, I was treated like an inconvenience to them. The Service Manager, Tom Rogers, could not be bothered to step five feet out of his office to speak with me or return a phone call. When he finally met with me, I asked him for a refund of the oil change and he responded "so I paid for the repairs and I put you in a loaner and that's not enough?". Seriously...? Should I have chipped in for the damages? LOL I'm not sure that anyone actually uttered the words "we're sorry" during this whole process. It was only after I spoke with the dealership manager that I got any sort of apology. In all fairness, they repaired the damages within a few days and provided me a loaner in the meantime. I understand that mistakes happen. I was just shocked at what passes for customer service these days. More
Chris was very kind and helped me get the car I wanted at the price I wanted. He answered all of my questions promptly and helped guide me through the car buying process easily. the price I wanted. He answered all of my questions promptly and helped guide me through the car buying process easily. More
Excellent experience from my initial inquiry online to working out the details and Coming in to finalize the purchase. Friendly, comfortable and fast service. Very satisfied customer. working out the details and Coming in to finalize the purchase. Friendly, comfortable and fast service. Very satisfied customer. More