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Larry H. Miller Colorado Jeep

Aurora, CO

3.9
889 Reviews

350 S. Havana Street

Aurora, CO

80012

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Showing 889 reviews

July 28, 2021

My brand new Wrangler (one day old and less than 150 miles) had a check engine light pop up. I dropped it off to Larry H Miller's service department for diagnosis and repair. They had the vehicle for 7 More

by sdc32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachelle Kardisco
Jul 30, 2021 -

Larry H. Miller Colorado Jeep responded

It’s unfortunate to hear that you had a longer-than-expected service experience. We try to provide a quick and easy visit for all of our customers but, unfortunately, that’s not always possible. If you would be willing to give me a call I’d appreciate learning more about the lack of communication you received so that we can continue to improve our customer service experience. Thank you for your patience. - John Mathieson, General Manager

Jul 30, 2021 -

sdc32 responded

John, Thanks for your response. I understand things get held up, but the communication was unacceptable. My Jeep was at your dealership for 7 full days. During that time I was only given one update via text message (on Tuesday - this was 5 days after I dropped it off) saying that they would be running some tests and I'd hear back Wednesday morning at the "absolute latest." I did not receive an update Wednesday. During the week it was at your dealership I must have called 10 times and didn't get a single response. Either the phone would ring for minutes or I'd be sent to voicemail and not receive a reply. Yesterday I decided to pick up my Jeep without any diagnostic work being done, much less a repair. If I had known it would be at least a week before you could get to it I would have understood and could have chosen to explore other options. Despite no work being done, the vehicle somehow was driven 60 miles and had 1/4 tank of fuel missing from when I dropped it off but I decided to walk away just to get the experience over with.

Jul 31, 2021 -

Larry H. Miller Colorado Jeep responded

I am truly sorry and will be happy to dig further to the issues so I can both make sure this doesn't happen again and also maybe find a solution for you. unfortunately these sites don't provide enough information to do so. if you would email me directly with your information i would be happy to investigate further. john.mathieson@lhmauto.com.

June 20, 2021

The Larry H Miller Colorado Jeep dealership is professional, responsive, and knowledgeable in every aspect of Jeep ownership. Chris Sainvil is fantastic answering all my questions and steering my More

by Dave.kurfess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil, Kristyn Sullivan, Marina Maretskyy, John Mathieson, Justin Lytle, Joe Reiner
Jun 21, 2021 -

Larry H. Miller Colorado Jeep responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - John Mathieson, General Manager

June 14, 2021

Excellent job by ErikHe took his time, even though he Excellent job by Erik He took his time, even though he was extremely busy. He always showed great respect to my wife and to myself. Never trying to b More

by dlsandman60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Bedu-Annan, Erik Lukac
Jun 15, 2021 -

Larry H. Miller Colorado Jeep responded

Thanks for your wonderful review. We hope to work with you again soon! - John Mathieson, General Manager

June 08, 2021

My review is really for Chris Sainvil. He did an incredible job. I’ll be honest, I hate buying cars because the process can be frustrating. However, Chris has gone well above and beyond what most ca More

by Saylorgoulding
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil
Jun 08, 2021 -

Larry H. Miller Colorado Jeep responded

Thanks for the awesome review! We are so glad to hear that Chris went above and beyond to make sure you were 100% satisfied with your purchase. We appreciate your business and look forward to working with you again in the future. — John Mathieson, General Manager

June 05, 2021

Chris was extremely helpful and really went the extra mile to make my purchase happen. I will definitely recommend to others and come back for future business. More

by bibyl89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil
Jun 07, 2021 -

Larry H. Miller Colorado Jeep responded

Thanks for the review and recommendation! We are happy to hear that Chris provided excellent customer service. We look forward to working with you again! — John Mathieson, General Manager

May 29, 2021

Chris was awesome! Very friendly great to conversation with. He made this the most enjoyable car purchase I have ever experienced. I will come back because of Chris More

by camarokingss427
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil
Jun 01, 2021 -

Larry H. Miller Colorado Jeep responded

Thanks for leaving us a review and recommending Chris! We are glad your experience at our dealership was excellent. — John Mathieson, General Manager

May 29, 2021

Chris was great, he helped my husband get into a car and we came back to purchase my car de Him the next day. Great customer service. More

by vjk2039
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil
Jun 01, 2021 -

Larry H. Miller Colorado Jeep responded

Thanks for sharing your review with us! We appreciate your business and look forward to working with you again in the future. — John Mathieson, General Manager

May 25, 2021

Chris did an outstanding job putting my deal together and personally delivered my vehicle to my home! Very happy with the deal Chris was able to put together. More

by Bushido92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil, Marina Maretskyy
May 25, 2021 -

Larry H. Miller Colorado Jeep responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - John Mathieson, General Manager

May 19, 2021

Excellent experience with Erik Lukac at Larry Miller in Aurora. I knew what I was looking for and Erik helped me find exactly what I wanted even though I was 4 hours away. It was excellent communication th More

by nburke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Bedu-Annan, Erik Lukac
May 19, 2021 -

Larry H. Miller Colorado Jeep responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - John Mathieson, General Manager

May 13, 2021

Took my Jeep to the Service Department due to problems with electronics / ECU. Service was excellent and all the issues were resolved promptly at reasonable cost. More

by Fernando M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Kardisco
May 14, 2021 -

Larry H. Miller Colorado Jeep responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - John Mathieson, General Manager

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