Larry H. Miller Colorado Jeep

This review has been a long time coming. I recently purchased a 2019 Jeep Cherokee from Kyle Roberts. The experience with Kyle was excellent. Kyle has gone above and beyond to help out with I recently purchased a 2019 Jeep Cherokee from Kyle Roberts. The experience with Kyle was excellent. Kyle has gone above and beyond to help out with a few issues that I experienced after the purchase. Over all my experience has been positive at Larry H. miller Jeep. Additionally, Kyle has been phenomenal to work with. Thank you, Kyle! More

In August I needed to bring in a previously owned Jeep that I recently purchased from Larry H. Miller in for some minor service. During my service visit, I encountered some challenges with the Service Dep that I recently purchased from Larry H. Miller in for some minor service. During my service visit, I encountered some challenges with the Service Department. I met with John and we had an extensive chat about the challenges that I had experienced. John thoroughly listened to my concerns and demonstrated empathy and understanding about the reasons why I was upset. John also took the the step of validating my concerns and dissatisfaction. After apologizing for the challenges that I had experienced, John then explained some of the reasons why those challenges had occurred. Further, John also outlined some of the steps that he as a General Manger is implementing in order to improve the customer experience in the Service Department. After our meeting, John personally interceded on my behalf and I had a resolution from the Service Department by noon that same day. John was excellent to work with. His efforts helped to change a completely negative and upsetting situation into a customer experience that was better. Thank you John! More

Great service by Rob and the team. excellent communications. I knew the status the entire time and job done on time. excellent communications. I knew the status the entire time and job done on time. More

This is the worst jeep dealership in Colorado I promise you ,and the service department is the same both are totally incompetent and aboustly a bunch of professional idiots not professional businessmen I w you ,and the service department is the same both are totally incompetent and aboustly a bunch of professional idiots not professional businessmen I wouldn't trust them with my vehicle if my life depended on it ,they are rude and really get mad if they can't screw you over take your money and rob the warranty company too. Your not even worth my time speaking about you,and the incompetent employees you have working in management and the service department a 2 or 3 year old could most definitely do a better job than you idiots. I hope the new company that bought Larry H Miller which would be Asbury Automotive Group Inc.truly need to clean house at 350 S Havanna Aurora Colorado and get rid of all of you incompetent idiots bet your laughing about this aren't you Mr.GM along with idiots in the service department.by the way my Jeep was there for 3 weeks still not fixed called and reported this business today 8/29/22 More

This place is a joke and the management is nothing but a bunch of lying clowns! Believe me when I say if you take your jeep to them it will be the worst mistake you ever make .read the reviews on how they t bunch of lying clowns! Believe me when I say if you take your jeep to them it will be the worst mistake you ever make .read the reviews on how they treat their customers, and it's all true and they answer with nothing but lies. Smile in your face when your handing over your money and lying to the warranty company to also get their money and tearing up your vehicle and doing repairs that is not needed just to get more money . More

Very hard to set appointment when I wanted it. Called service department to confirm appointment and had to leave a message yet they never called back like the message stated. Called service department to confirm appointment and had to leave a message yet they never called back like the message stated. More

Very personable and customer focused - made the process easy! Kevin was a terrific and knowledgeable sales person. easy! Kevin was a terrific and knowledgeable sales person. More

Good experience! Nice people! I will come back for another vehicle when it is time! Nice people! I will come back for another vehicle when it is time! More

Chris was very very helpful! He was a friendly face and also made my buying experience highly enjoyable! Best salesperson I’ve worked with! He was a friendly face and also made my buying experience highly enjoyable! Best salesperson I’ve worked with! More

2018 grand Cherokee under warranty was dropped off on 7/1/22 to have it looked at as the car would barely move, xx engine light on. No communication for 3 days, I called, got no call back, called again 7/1/22 to have it looked at as the car would barely move, xx engine light on. No communication for 3 days, I called, got no call back, called again, no call back, called again was told it needed diesel exhaust particulate filter. None available, refused to call another local dealer to get one. Spoke to GM John Mathieson, explained issue of NO help, NO effort, NO response! Did not change anything!! Called weekly, no filter available, called to speak with GM again, no call back! Jeep was at dealership for 1 MONTH, 8 DAYS, finally replaced filter. Insisted I have oil change for $260, I refused as I did NOT want them to touch my jeep again. Drove jeep home and it has NO POWER, can barely move. They never drove my jeep after filter replacement! Mileage has not changed! Taking it to another dealer! DO NOT trust Larry H. Miller Aurora with your vehicle! Don’t forget it was at this dealership for 1 month, 8 days! for a filter! These people do NOT CARE ABOUT THEIR CUSTOMERS!! More