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Larry H. Miller Colorado Jeep

Aurora, CO

3.9
889 Reviews

350 S. Havana Street

Aurora, CO

80012

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Showing 889 reviews

December 28, 2022

The women in the service department are EXTREMELY rude. There is a huge lack of customer service in the service department. Every time I have had to take my car into this dealership there has been a proble More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carrie Ramirez
Dec 30, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for your review. We apologize for the poor customer service you received at our dealership and for any inconvenience caused. We take all feedback seriously and will work to improve our service in the future. We are sorry for your negative experience and hope to have the opportunity to serve you better going forward. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to addressing your concerns as soon as possible. - John Mathieson, General Manager, 303-309-8410, John.mathieson@lhmauto.com

December 15, 2022

Carrie is so rude and doesn’t care about customers and their needs. My vehicle has been in the shop for a week and I was “guaranteed” 2-3 days. Stay away! Drive to another Jeep store and save yourself the More

by mb_chev
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mathieson, Carrie Ramirez
Dec 16, 2022 -

Larry H. Miller Colorado Jeep responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - John Mathieson, General Manager 303-309-8410, John.mathieson@lhmauto.com

Dec 20, 2022 -

mb_chev responded

I’ve tried calling every day since Thursday and not one person has answered the phone. I have a Chrysler corporate case open like Carrie told me to do so they will be in contact. Not one thing on my Jeep was fixed that it was in for. Still broken. And there’s red paint permanently on my leather. Not ok.

December 07, 2022

I had a routine oil change and tire rotation done at this dealership just a few weeks ago. I'm a healthcare worker, and on my way to work the very next day, MY ENTIRE LEFT REAR WHEEL FELL OFF while driving More

by stephanie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rogers
Dec 11, 2022 -

Larry H. Miller Colorado Jeep responded

Hello, Stephanie. Thank you for bringing this to my attention. I would greatly appreciate the opportunity to discuss this experience with you so that I can ensure we have done everything we can to assist you. If we have not connected by the time that you find this response, please reach out to me directly. I hope to straighten this out with you as soon as possible! - John Mathieson, General Manager, 303-309-8410, John.mathieson@lhmauto.com

November 15, 2022

I’ve been taking my Jeep Grand Cherokee to Larry H. Miller Jeep for over 5 years now (since 2018) and I’ve always had a great experience with their service team, including from their service manager, T More

by galzner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rogers
Nov 16, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. If there is anything else we can do for you let us know. - John Mathieson, General Manager

October 20, 2022

The service team was professional, the routine service was completed in a very short time. More

by ckr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fishel
Oct 20, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - John Mathieson, General Manager

October 19, 2022

Very helpful and informative. The employees are are friendly and warming. Great dealership to shop for a vehicle and they work hard to meet your needs More

by Latyra.crowder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil
Oct 19, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - John Mathieson, General Manager

October 18, 2022

Fantastic experience! Came all the way from Nebraska for this vehicle and couldn’t be happier with our choice. Chris was the best to work with- he helped every step of More

by Jereynolds80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil
Oct 18, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - John Mathieson, General Manager

October 07, 2022

The sales associate Eric was very helpful answered all my questions. Helped me find the car that good for my family 👪 More

by shellikidder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Bedu-Annan, Erik Lukac
Oct 10, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - John Mathieson, General Manager

October 02, 2022

I came there for a oil change on my old jeep and was treated like I never have been at a dealer. Everyone was so nice , helpful and acted as we were friends for ever. So when I thought of trading in my More

by carmen.mccartney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sainvil, Marina Maretskyy, Justin Lytle
Oct 03, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for your great review, Carmen! Your positive recommendation is really appreciated! Our sales team was happy to help you find a vehicle you enjoy. Come back to see us again soon. - John Mathieson, General Manager

September 22, 2022

Took my car to right away and had the part. Very easy process. I will go back definitely. More

by Jeepxowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rogers, Carrie Ramirez
Sep 22, 2022 -

Larry H. Miller Colorado Jeep responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the service your vehicle needed. Come back again soon if there's anything we can assist you with. - John Mathieson, General Manager

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