Larry H. Miller Colorado Jeep

Made appointment and checked the car in. It has been 8 business days since the car was dropped off. Called 4 times to get update but crickets from the shop. No one who answers phone gives a It has been 8 business days since the car was dropped off. Called 4 times to get update but crickets from the shop. No one who answers phone gives any clear response and keeps saying someone will call. What’s the point of an appointment if the car has not even been looked at after so long? Terrible service. More

My 2012 jeep grand Cherokee license plate CMFS22 was in the shop for nearly a month and just got back it back Nov 20th. 3 days later it went down for the same issue. I am very disappointed on the service. the shop for nearly a month and just got back it back Nov 20th. 3 days later it went down for the same issue. I am very disappointed on the service. More

I brought my car in for oil service in September and now have more problems with the cars since getting it back. Jan of this year I had my car towed in because the car wouldn’t start and more problems. I br have more problems with the cars since getting it back. Jan of this year I had my car towed in because the car wouldn’t start and more problems. I brought it in again in oct for the starting issue and still the same issues. They change the starter and a new battery and three days later same issue. I was told the cabin filter and AC filter needs a change. I told them I brought it in because the car won’t start and what the heck does the cabin and AC filter have to do it not starting and to make things worst I was told the wiper blade needs changing. All this commercials about let’s talk jeep and you can’t even fix mine. More

I’m trying to get a call back, I’ve left 4 messages since Tuesday & it’s Friday. They don’t call back w status of your vehicle. Plz, someone call me w a status report! Tuesday & it’s Friday. They don’t call back w status of your vehicle. Plz, someone call me w a status report! More

If it doesn’t take them 2 hours for an oil change, they’ll have you wait 3 then tell you they lost your key. Going on 4 months now waiting on a replacement key fob because it was never located. they’ll have you wait 3 then tell you they lost your key. Going on 4 months now waiting on a replacement key fob because it was never located. More

Under no circumstances should you ever bring your car her. Unresponsive, terrible service. They destroyed my car during a routine oil change requiring an entirely new engine. I was never given a loaner c her. Unresponsive, terrible service. They destroyed my car during a routine oil change requiring an entirely new engine. I was never given a loaner car or any support and no one ever ever ever answered my phone during the weeks they had my car. Worst Jeep dealership on the planet. More

I have never had this horrible of experience. None of it should have even been happening, I should never have to worry about a new car breaking down on I70 putting me in danger, then it has towe None of it should have even been happening, I should never have to worry about a new car breaking down on I70 putting me in danger, then it has towed to the dealship then spends over two weeks in the shop where you only provided the absolute crappiest of crappy rental car, nowhere near the quality of car I drive and pay $1,1000 a month for which I also basically got screwed on being I had to go over half a month without. Nobody cared, they only response I get is I am SOL. The service department does not provide any updates so I have to call them, you can't even get ahold of the service department because they don't answer their phone. Any time I wanted to contact them I had to call 5 times before anyone would answer. I had to call them because nobody once called me to tell me that my car actually wasn't going to be ready when they told me, which happened 4 times. I was told the part would hopefully be in last Thurs 10/26 and that I would be updated. Nobody called me Thurs, Fri, or Sat...I had to call them on Monday 5 times to get through. Then I spoke with the manager who told me they have the part and it would be put on priority and it would be done that afternoon...I never heard anything back, it was 4pm and the day was ending. I had to call them to get an update(5 times while sitting on the side of the road because I was already in Aurora) when I finally get a hold of someone they tell me it wont be ready til the next day 10/1 at noon. My car has been there from Sept 15th til October 1st. The incompletency of this service department knows no bounds. I get there to pick up my brand new car that has been in the shop for over two weeks and they didn't even do the oil change which was on the ticket from the beginning and also confirmed with a manager after that. On top of all that there was also nail in the tire, I noticed because the tire light was on when I drove away...so they drove it and tested it and didn't even give a crap that they put a nail in the tire or even acknowledge that the tile low light was on with it right in the middle of the dash. These are brand new tires that I had to get because the tires that came on the car wore out after 15k miles which is really really aggravating. I just can't express enough how disappointed and pissed off I am. My work day is wrecked because of the incompetence of this shop, I have to try and reschedule $1000 worth of appraisals, now you are effecting my pocketbook directly. I would give this hunk of junk car back in a heart beat if I wouldn't get so screwed by the leasing company only a year in. Long story short, I will never step foot in any Larry Miller Dealership again, they sell crappy cars and have the worst shop with the worst customer service I have ever dealt with, from top to bottom. If I ever went back it would be to give this hunk of junk car back. I drive new cars so I do not have to deal with this crap. I should never worry that I will be putting myself and my family in danger breaking down on the side of the busiest highway in Colorado. Thank you for nothing! One pissed off former customer, I do not expect hear back being that your customer service is non existant. - Andy Turner More

Over 2 months waiting for an A/C condenser with no delivery date in sight. Part was discontinued which I found out myself by contacting MOPAR - the dealer had no idea. Called Jeep customer service an delivery date in sight. Part was discontinued which I found out myself by contacting MOPAR - the dealer had no idea. Called Jeep customer service and was assigned a case manager who left me a message I could not understand. I called back three times with no response. I order a part online which is supposedly compatible and scheduled a service appt. It took me three weeks to get a date which was scheduled for tomorrow at 7:30 am. At five tonight they texted me and cancelled due to a technician and service advisor shortage. I called immediately and was told someone would call me by 6:00 pm. I did not get a call back. Having no A/C for eight weeks in the summer has been extremely difficult and the lack of accurate and responsive information has been outrageous. More