Larry H. Miller Colorado Jeep

This is the worst dealership ,they are rude have no customer service skills they need to close this dealership or fire the management customer service skills they need to close this dealership or fire the management More

This has to be the worst customer service experience I’ve seen in years! After driving an hour for a 3:00 appointment I was told I’d have to leave my vehicle for up to 3 days to verify what could be done in seen in years! After driving an hour for a 3:00 appointment I was told I’d have to leave my vehicle for up to 3 days to verify what could be done in 10 minutes visually. Then after verifying, it may take a week and a half to change a pair of rear leaking shockes. When I asked what I was supposed to do without a vehicle for that length of time I was totally dismissed with, “Rent a car”. Service rep was the rudest person I’ve experienced in years. NEVER will I buy another Jeep from this dealer… Nor will I have any vehicle serviced here! More

MATT MARR, General Manager, DO YOR JOB! ROBERT BEAVER, Service Advisor, DO YOUR JOB! LOOK AT ALL THE NEW NEGATIVE REVIEWS THEY ARE ACCURATE! Had my car for 2 weeks for service. No u ROBERT BEAVER, Service Advisor, DO YOUR JOB! LOOK AT ALL THE NEW NEGATIVE REVIEWS THEY ARE ACCURATE! Had my car for 2 weeks for service. No update, no one answers phone calls, no one responds to voicemails, no one answers the text they started, no one updates the tracking website. 25 phone calls later I still can’t get a single response from anyone. Now I have to waste more time and go back to the shop to yell at these imbeciles to get my car back. Useless employees should not have a job if they can’t do it. Matthew Marr has the time to respond immediately to every negative review but can’t do his own job and answers the phone he tells everyone to call in the reviews. What a useless little employee . They lie to you about time. Gaslight you about the phones being down even though Sales dept still answers but then ghosts you when you ask to get to Service. Very unprofessional how Matt Marr will agree with how he dropped the ball but won’t get off his lazy … and do his job. Absolutely pathetic. I’ve reported them to the following organizations and suggestion everyone else do the same. Make sure to include Matt Marr as he should not be working here and owners should know how bad at his job he is. - Every board member of Asbury Automotive Group Inc. who owns Larry H Miller - Colorado Auto Dealers Association (CADA) - Auto Industry Division, Better Business Bureau (BBB) - Consumer Finance Protection Bureau (CFPB) - Federal Trade Commission (FTC) More

If less than 1 star was an option they would get it. Stay as far away from this place as possible! Over the past 2.5 weeks I have had my Jeep in 3 times for the same issue. The first two times it was n Stay as far away from this place as possible! Over the past 2.5 weeks I have had my Jeep in 3 times for the same issue. The first two times it was not fixed properly despite four figures in repair costs that were unnecessary. No acknowledgement that anything was done incorrectly, they are incapable of mistakes. It will be in repairs for approximately 2.5 more weeks before the repairs can be completed. No loaner vehicles or assistance offered. The only updates I receive are little more than "deal with it". Save your time and money and find a competent service department elsewhere. More

For over a month now, my vehicle has been sitting at Larry H Miller Colorado Jeep on Havana, with no reason for it to be there this long. I did my diligence and ensured everything was ready prior to dr Larry H Miller Colorado Jeep on Havana, with no reason for it to be there this long. I did my diligence and ensured everything was ready prior to dropping it off. Claims were filed, parts had arrived, the issues to be fixed should have taken a couple days only. Long story short, my vehicle had front struts replaced at Larry H Miller Colorado Jeep in early 2024. We paid for this fix, parts, and labor. Within the first week of having the vehicle back, they blew out and started making noise. I immediately reached out to the dealership to notify them as I knew they were covered under the manufacturer warranty. I was working with the, then, Service Director and GM to have them replaced through warranty as they were still covered. It was a horrendous experience and we had to walk the Dealership themselves through HOW to do that with the company, but we finally got it resolved and ready for replacement last month - and already inspected, I might add. This took over 9 months to even get to this point. The front struts were ordered, under manufacturer warranty from the initial install in 2024, and everything was ready to go at the shop. Additionally, we had a claim under our extended warranty for my rims to be replaced and again, already approved, parts delivered to the shop, and ready to go. I had arranged to drop off our vehicle on January 15th and work would be done. Since January 15, 2025, there has been again, significant turnover at the shop and our vehicle has been ignored, as have we. We have had multiple advisors, who have no idea what is going on, multiple techs, and no communication. When I called after my vehicle having been there for 2 weeks, they told me claims had not yet been filed. THEY WERE ALREADY DONE! Next, we were told parts weren't there. THEY HAD BEEN DELIVERED FOR US PRIOR TO DROPPING THE VEHICLE OFF! Then, they said, I had to call the warranty company for verification, when I did, the warranty company said they did not need anything from me. Additionally, now they are saying that the front struts are fine and it is the back. Again, this was already reviewed, assessed, and PARTS WERE ORDERED WITH A WARRANTY CLAIM READY TO GO! Out of frustration, I wanted to speak to the GM, who I was then informed was let go that day. So, with that in mind, I reached out to Robert Beaver. He was not in the office and would not be for a few days, so I reached out to Phillip Booker. He then called me back and told me he would give the information to Robert. Unfortunately, that did nothing as I have now been bounced around between 2 advisors again and no follow up from either Robert or Phillip. I receive NO communication unless I text first. Even then, I am told "it is being inspected". To this day, the shocks, the MAIN REASON my vehicle was in, have still not been replaced. My vehicle has been there for over a month, and still not repaired. I did all the footwork, all the grunt work that the dealership itself should have done, to have it ready to go before I delivered it because I have 4 kids and my father is wheelchair bound and I need my vehicle as it is the only thing that holds everyone. Larry H Miller Colorado Jeep has no idea what is going on and I need my vehicle fixed and back to me. They aren't paying for a rental, they aren't caring, and my patience/understanding is being extremely abused. Unfortunately, a review is the only way to get help and do what is right. More

Made appointment and checked the car in. It has been 8 business days since the car was dropped off. Called 4 times to get update but crickets from the shop. No one who answers phone gives a It has been 8 business days since the car was dropped off. Called 4 times to get update but crickets from the shop. No one who answers phone gives any clear response and keeps saying someone will call. What’s the point of an appointment if the car has not even been looked at after so long? Terrible service. More

My 2012 jeep grand Cherokee license plate CMFS22 was in the shop for nearly a month and just got back it back Nov 20th. 3 days later it went down for the same issue. I am very disappointed on the service. the shop for nearly a month and just got back it back Nov 20th. 3 days later it went down for the same issue. I am very disappointed on the service. More

I’m trying to get a call back, I’ve left 4 messages since Tuesday & it’s Friday. They don’t call back w status of your vehicle. Plz, someone call me w a status report! Tuesday & it’s Friday. They don’t call back w status of your vehicle. Plz, someone call me w a status report! More

If it doesn’t take them 2 hours for an oil change, they’ll have you wait 3 then tell you they lost your key. Going on 4 months now waiting on a replacement key fob because it was never located. they’ll have you wait 3 then tell you they lost your key. Going on 4 months now waiting on a replacement key fob because it was never located. More