Larry H. Miller Chrysler Jeep Tucson - Service Center

staff very helpful. Marcus Reif is very easy to work with and he is very knowledgeable. There was a minor issue with the work that was done; but, it was resolved with eas Marcus Reif is very easy to work with and he is very knowledgeable. There was a minor issue with the work that was done; but, it was resolved with ease. More

Good customer service Ej young helped answering all the questions I had. He's the true definition of customer service. Thank you again. If anybody needs a car ej is the man Ej young helped answering all the questions I had. He's the true definition of customer service. Thank you again. If anybody needs a car ej is the man to go too. More

They only care if you bought the extended warranty We had to take my daughters Jeep in for warranty repair on an issue we just found. Service said they would have her car for 3 days but offered no way We had to take my daughters Jeep in for warranty repair on an issue we just found. Service said they would have her car for 3 days but offered no way for her to get around town or offer a loaner. They even said a comment that we didn’t buy the extended warranty which didn’t matter because her vehicle is still under the original warranty period. After speaking with service and even a sales manager the only thing they offered was complimentary Uber service. But that was only after we argued with them. More

scheduled maintenance and service My service rep. David Rupp is very helpful in getting everything accomplished. All service requirements are explained and the work is completed in th My service rep. David Rupp is very helpful in getting everything accomplished. All service requirements are explained and the work is completed in the time frame as promised. Any issues/questions arising as a result of repairs/service are quickly addressed and resolved. Staff is courteous and the parts department is especially helpful. More

No customer respect and no communication Showed up 1.5 hours early for a 9:30am appointment. Called at 3:30pm to check on vehicle repair status. Handed off to voice mail, no call back. Tri Showed up 1.5 hours early for a 9:30am appointment. Called at 3:30pm to check on vehicle repair status. Handed off to voice mail, no call back. Tried again but, did not pursue voice mail this time as it was not productive the first time. Waited for the service rep to come on the line and was informed finally that the car would need to remain over night and would be ready between 10 and 10:30am. No call by 10:45am, so called again and stayed on line until the service rep responded. He said repairs were done and paperwork was being prepared. He advised me to come in and that the car would be ready when I got there. Upon arrival I was told the car was not ready as it was being washed. Twenty minutes later the car pulls up dripping wet and I was asked if I would mind waiting for someone to come dry the car off? I had another appnmt so declined. Returned later and discussed this with the service manager. He admitted to the fact that I had been lied to and apologized. He stated that he would talk to the service rep. and that was it. Never got a call from the service rep to apologize for his poor performance. If you look back in 2014 you will find a very similar review involving “Marcus.” I was never asked how this service department’s poor service could be “made right." Would never recommend this dealership for any kind of service and would not buy a car from them for obvious reasons. Failed promises, no customer respect and repeated communication failures don’t bode well for those who trust this service department. Next stop, Facebook and Twitter. More

Repair moonroof rattle I was impressed by the service manager and the service I received. The rattle is gone and hopefully it will not return. It was extremely annoying and I was impressed by the service manager and the service I received. The rattle is gone and hopefully it will not return. It was extremely annoying and I am glad to get it fixed. More

Excellent service We had great service experience here. Just an oil change, but fast and done right. Probably the best dealership we've ever dealt with. Wish they were We had great service experience here. Just an oil change, but fast and done right. Probably the best dealership we've ever dealt with. Wish they were in our area of Palm Desert California ! More

warranty Had battery replaced which was under warranty. No problem receiving that service. They fit me in and got me out in a timely manner. However while repl Had battery replaced which was under warranty. No problem receiving that service. They fit me in and got me out in a timely manner. However while replacing the battery somebody caused a leak in the windshield washer reservoir . The leak is in a place I cannot reach or fix. More

Back on the road. After an attempted theft of my jeep I was force to have it towed to Larry Miller dealership. Being from CA I needed to get back on the road ASAP. Upon After an attempted theft of my jeep I was force to have it towed to Larry Miller dealership. Being from CA I needed to get back on the road ASAP. Upon arriving at the dealership I was immediately approached by Mike Maxwell from the service department. Mike took my situation into consideration with care and understanding. With in 3 hours the ignition system was repaired and I was able to proceed with my travels. More