Larry H. Miller Chrysler Jeep Tucson

No customer respect and no communication Showed up 1.5 hours early for a 9:30am appointment. Called at 3:30pm to check on vehicle repair status. Handed off to voice mail, no call back. Tri Showed up 1.5 hours early for a 9:30am appointment. Called at 3:30pm to check on vehicle repair status. Handed off to voice mail, no call back. Tried again but, did not pursue voice mail this time as it was not productive the first time. Waited for the service rep to come on the line and was informed finally that the car would need to remain over night and would be ready between 10 and 10:30am. No call by 10:45am, so called again and stayed on line until the service rep responded. He said repairs were done and paperwork was being prepared. He advised me to come in and that the car would be ready when I got there. Upon arrival I was told the car was not ready as it was being washed. Twenty minutes later the car pulls up dripping wet and I was asked if I would mind waiting for someone to come dry the car off? I had another appnmt so declined. Returned later and discussed this with the service manager. He admitted to the fact that I had been lied to and apologized. He stated that he would talk to the service rep. and that was it. Never got a call from the service rep to apologize for his poor performance. If you look back in 2014 you will find a very similar review involving “Marcus.” I was never asked how this service department’s poor service could be “made right." Would never recommend this dealership for any kind of service and would not buy a car from them for obvious reasons. Failed promises, no customer respect and repeated communication failures don’t bode well for those who trust this service department. Next stop, Facebook and Twitter. More

Repair moonroof rattle I was impressed by the service manager and the service I received. The rattle is gone and hopefully it will not return. It was extremely annoying and I was impressed by the service manager and the service I received. The rattle is gone and hopefully it will not return. It was extremely annoying and I am glad to get it fixed. More

Excellent service We had great service experience here. Just an oil change, but fast and done right. Probably the best dealership we've ever dealt with. Wish they were We had great service experience here. Just an oil change, but fast and done right. Probably the best dealership we've ever dealt with. Wish they were in our area of Palm Desert California ! More

Bought a 2018 Jeep Cherokee Nov 15 2017 My sales person was Ed Barry and Isaac both of these men knew the Jeep inside and out. We went in to look but had a price figure that we would pay. My sales person was Ed Barry and Isaac both of these men knew the Jeep inside and out. We went in to look but had a price figure that we would pay. After a long talk with them and the sale manager we all agreed on the price that I would pay. I even got a little extra for the Jeep. I could not have been treated any better by every one that I dealt with, even the finance guy, Beau Overfelt made that part bearable I highly recommend Larry Miller if you are looking for a new car or Jeep.. When all said and done Ed gave us a Jeep check out of the Jeep inside and out. When we left we knew the Jeep like we had had it for a week. More

Issue Resolved I purchased a new Jeep Renegade on 20 Oct 2017. After driving it and becoming familiar with the gadgetry for about a week, I cleaned and washed the ca I purchased a new Jeep Renegade on 20 Oct 2017. After driving it and becoming familiar with the gadgetry for about a week, I cleaned and washed the car. I realized that two items were missing that I had paid for under Dealer installed options. I was not getting responses from the dealership to resolve the problem until I contacted A.J. Davey, the General Manager. He immediately took care of the problem and I picked up the two missing items. The Gen Manager, and the Parts and Service personnel were very friendly and helpful. Problem solved. More

warranty Had battery replaced which was under warranty. No problem receiving that service. They fit me in and got me out in a timely manner. However while repl Had battery replaced which was under warranty. No problem receiving that service. They fit me in and got me out in a timely manner. However while replacing the battery somebody caused a leak in the windshield washer reservoir . The leak is in a place I cannot reach or fix. More

Great experience no hassle purchase! We would like to give our opinion regarding our purchase of our 2017 Jeep 🚗. Our salesman 👨?💼 Neal Cuddy was great a true professional knew his ve We would like to give our opinion regarding our purchase of our 2017 Jeep 🚗. Our salesman 👨?💼 Neal Cuddy was great a true professional knew his vehicle 🚗 information. We would highly recommend Neal if you are interested in a new car purchase. More

Back on the road. After an attempted theft of my jeep I was force to have it towed to Larry Miller dealership. Being from CA I needed to get back on the road ASAP. Upon After an attempted theft of my jeep I was force to have it towed to Larry Miller dealership. Being from CA I needed to get back on the road ASAP. Upon arriving at the dealership I was immediately approached by Mike Maxwell from the service department. Mike took my situation into consideration with care and understanding. With in 3 hours the ignition system was repaired and I was able to proceed with my travels. More

2005 Chrysler 300C repair I had front end suspension work done on my car and i am very satisfied! Thanks to my Service Advisor and Special Thanks to managerial staff for workin I had front end suspension work done on my car and i am very satisfied! Thanks to my Service Advisor and Special Thanks to managerial staff for working with me.. Job well done!!! More

Changed Experience Had what I thought was a bad experience. Will admit I knee-jerked without getting the entire story. The folks there are new Mr. Ellis and Mr. Davey. Had what I thought was a bad experience. Will admit I knee-jerked without getting the entire story. The folks there are new Mr. Ellis and Mr. Davey. The information I got was delivered, and received, poorly, but the message was positive. Bottom line, they both made time for me and explained that they truly were engaged, it just wasn't relayed the way I expected. If you have reservations, give them a chance. They were sincere and honestly did, at least by me, did all the right things and listened to my concerns.I walked out a bit chagrined. As of now, I couldn't recommend them more. More