Larry H. Miller Chrysler Jeep Tucson

After being denied by so many dealerships I was ready to stop looking. But when I came into Larry Miller Edwin Moreno worked with me. Was patient. And actually got me into a new car. I'm really appreciative stop looking. But when I came into Larry Miller Edwin Moreno worked with me. Was patient. And actually got me into a new car. I'm really appreciative that this dealership is not pushy and took their time to make sure it was something I wanted. I will highly recommend there service. I will tell all my friends and family to come here. More

I have a story to tell as I’ve been documenting everything so I apologize that it’s so long. This is about Larry h Miller Chrysler Jeep in Tucson Az. My wife and I have been shopping for a everything so I apologize that it’s so long. This is about Larry h Miller Chrysler Jeep in Tucson Az. My wife and I have been shopping for a new car and have had issues getting out of our Jeep as we were upside down, she has good credit and I don’t and she hasn’t been at her job very long. 12/19/21 Long convo with David “Mikey” about credit, told them we need a ton of money down, etc based off what we’ve been told at numerous dealers. Told him our exact credit and financial situation. We’ve been turned down and only approved by lenders with a ton of money down. Finally convinced us to fill out credit app and that there was no way possible we won’t get approved etc. We found a vehicle, 2012 or 2014 Dodge Charger. They said they were crunching numbers on vehicle we were looking at. Never got back to us. Finally they did saying we were “approved with $1000.00 down”. Next thing we know they Sold the vehicle we were interested in to someone else. At this point we should have stopped and gave up on this dealer. You convinced us to find a car, you convinced us to fill out a credit app when we already knew our situation then you sell the vehicle to someone else who probably took priority because they came into the dealership? VS buying online, not wanting to drag our infant around just to get turned down when we already had been numerous times? Why have the buy online option if other people that come in take priority? Our salesman said to keep an eye out for another vehicle and ghosted us. Went through 3 different sales people and a sales manager for someone to be interested in helping us into a used vehicle. We eventually gave up trying to do this remote and decided to show up to the dealer even when we already had a credit app in and when it says online purchase. After a few hours of going back and fourth with sales staff and management finally agreed on “numbers” We leave, with a new/used vehicle happy as can be. December 20th After our salesman talked all this crap about carmax and Carvana and how they are terrible and don’t inspect vehicles, the very next day less than 24 hours later check engine light came on. I tell the salesman, he said he’ll get back to us the second he gets in. Fantastic, he has this covered. After waiting and not hearing back, I put my infant in her car seat and drive to the dealer. The salesman greats me with, I was just about to go on lunch. I do apologize for disturbing your lunch break but you sold me a Lemon. Then you didn’t get back to me this morning as promised now we are here. It ended up being something small, they fixed it and we left. December 27th 12:00pm, get a phone call saying “banks are having trouble verifying income” which is completely xxxxxxxx. They said we need your husband to submit a credit app. So that we can prove income. Obviously that’s completely wrong and misleading for many reasons. 1. The entire time they were going back and fourth with payment, etc. no bank had even approved the credit app. 2. They were hoping a bank would pick it up 3. When we were in finance, I asked which lender picked us up? In which the finance lady said we don’t typically know for a day or two which is completely news to me. I’ve been in sales my entire life and I worked for one of the largest dealers in the nation. 4. Why would you let someone leave with a vehicle, sign legal binding papers, agree on a monthly payment etc if you don’t even have a bank that’s approved the loan? They made up the “required” down payment and the monthly payment just based roughly off her credit score? When we left, for an entire week they continued to run her credit which we were notified of every single time. Now they are calling us because the banks can’t “confirm income” no, that’s not the case…. The banks can’t approve my wife’s credit. Now you need a co-signer which should have been handled in the dealership when we were there or maybe even prior to us being there during the “buy online” process. He also confirmed that there’s a chance the deal might no go through and they will have to unwind the deal, giving us back our Jeep, money down and we would have to return the car we purchased. I filled out an application around 11:30a.m. They then submitted both of our information through banks. To see if they can get an approval. A week after we “were approved, congrats the deal is done” a week after us driving the vehicle around, putting miles on the vehicle, a week after us signing legal binding documents. 4 hours later, still didn’t hear from them. So I called, was transferred 3 times then phone was sent to voicemail, called back and finally someone named Tyler answered and said he’s a sales manager who would help us. Was told I would be called back in 15 minutes. Tyler reached back out 2 hours later, saying he is still running credit and waiting for a final approval through 2 remaining banks and should know by noon the next day. 12/28/21 I still haven’t heard anything at 3:45pm so figured I’d call to check up on what’s happening. At this point I have a car sitting in my driveway and have no idea if it’s even mine or not. Spoke to a salesman who said Tyler was busy and he’ll cal me back. 6:10pm still haven’t heard anything More

Was treated like crap by service advisor, supervisor and manager acted as if they were going to beat me up, yelling, cursing did not care the service advisor started the whole problem by yelling, cursing an manager acted as if they were going to beat me up, yelling, cursing did not care the service advisor started the whole problem by yelling, cursing and disrespecting me oh and telling me to go find a supervisor myself. Worst service department at any dealership!! More

I have been purchasing vehicles from LHM here in Tucson for somewhere around 15 years and have purchased my last two at LHM Jeep. Edwin was attentive to my needs and provided an outstanding buying experie for somewhere around 15 years and have purchased my last two at LHM Jeep. Edwin was attentive to my needs and provided an outstanding buying experience More

My husband and I are beyond happy with the wrangler we brought home today. Thank you to Jeff, he made that happen. He’s also very friendly. We appreciate his help so much! I highly recommend him. brought home today. Thank you to Jeff, he made that happen. He’s also very friendly. We appreciate his help so much! I highly recommend him. More

Had a great experience at Lary H Miller, everyone was kind and courteous. Jeffrey was incredibly professional and made our discussion easy.. Completely satisfied with our experience. When ready we will kind and courteous. Jeffrey was incredibly professional and made our discussion easy.. Completely satisfied with our experience. When ready we will use Larry H Miller again. Satisfied customer ... Thank you Nancy More

Goldy worked very hard to find me a Jeep Cherokee with the mileage and safety options I was very set on having if I was going to purchase. I was VERY picky on what I wanted and he stuck with me for nearl the mileage and safety options I was very set on having if I was going to purchase. I was VERY picky on what I wanted and he stuck with me for nearly a week and a half trying to find a great deal on the detailed list of options I required. The finance manager was incredible and very helpful explaining GAP insurance and a reasonably priced extended warranty. Both Goldy, the Sales Manager, and the Finance Manager worked very hard to get me the deal I wanted on my dream SUV. These days it is hard to find a car dealership and staff that will go the extra mile for the customer. Well, I recommend you head down to Larry H. Miller Jeep in Tucson and have them find the car, truck, or SUV you have been looking for. They won't disappoint. Also, Larry H. Miller has many dealerships throughout Arizona and they can access any of those vehicles if they don't have what you are looking for on their tucson car lots. Larry H. Miller Jeep of Tucson is a true One Stop Shop for the vehicle you are looking for. More

Very clean and well maintained dealership. Very courteous, and knowledgeable staff. Jeff Concepcion, our sales representative, made us feel very relaxed and welcome. He is a great conversationalist courteous, and knowledgeable staff. Jeff Concepcion, our sales representative, made us feel very relaxed and welcome. He is a great conversationalist and a warm and personable individual. He explained everything to us in detail. More

Excelente trato me ayudaron a que pudiera obtener un buen proceso para mi préstamo y encontrar un auto a nuestra necesidades , gracias. Los recomendaría mucho proceso para mi préstamo y encontrar un auto a nuestra necesidades , gracias. Los recomendaría mucho More

The entire leasing experience was a pleasure. Jeff Concepcion is an extremely professional asset to Larry Miller’s sales staff. I would also like to add that Carlos Morales, sales manager, helped fin Concepcion is an extremely professional asset to Larry Miller’s sales staff. I would also like to add that Carlos Morales, sales manager, helped finalize the deal with his assistance. More