Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Warranty Repair The oil pressure sensor switch went bad on my Jeep Wrangler. Due to a bad experience with another dealer, I took it into Larry Miller CJDR and had the The oil pressure sensor switch went bad on my Jeep Wrangler. Due to a bad experience with another dealer, I took it into Larry Miller CJDR and had them service it. The work was done within three hours and done correctly the first time. Whether it is routine maintenance, a recall repair, or warranty repair on the two Jeeps I own, they've treated me well. More

What Excellent Service Looks Like Safe Lite installed a new windshield for the second time and would not install a new seal stating "Chrysler will not reimburse" for it and besides, " Safe Lite installed a new windshield for the second time and would not install a new seal stating "Chrysler will not reimburse" for it and besides, " it wasn't necessary". After a heavy rain with the car sitting at the airport for 9 days, it was proven that it was necessary. The rain fried the electronics panel and water was swishing around inside the dashboard not to mention, I had to drive home about 45 miles not realizing at first I had no headlights or turn signals and it became dark very soon. It was a holiday weekend so I had to wait until Tuesday morning to take the car to dealership, leaving me three days to replay the statement in my head that a new seal was "not necessary". By the time I got to the dealership, I was spitting nails. As soon as I arrived, I was greeted by Nathan (Service Manager). Nathan said not to worry, they would check it out, keep me posted and get me back in my 2014 Grand Cherokee and on my way as soon as possible. Long story short, Nathan took all of the stress out of the entire situation, working with SafeLite,, who admitted fault and picked up the tab for the entire bill. The most important part of this whole ordeal was the impeccable customer service and follow up from Nathan. I travel for business and was leaving for the airport again as soon as I dropped off the car. Being out of town with limited availability just added stress to the situation. Nathan called me constantly with updates easing the stress, but what I was really impressed with was the fact that even though I was not his only customer, he called when he said he would even if it was just to tell me he was waiting on someone else or that he just had no new information. I have experienced excellent service in the past but Nathan gives new meaning to above and beyond! I have been a leader in customer service industry for many years and hands down, Nathan is what customer service is all about! Thank you, Nathan for taking all of the stress and worry out of a bad situation! NOTE: it should be noted that Nathan's manager is a condescending jerk, talks down to his employees, acting as if he didn't have time to take care of something for the customer (me), right in front of me!!! I don't know his name but may I suggest you place him in a non-customer facing role (including internal customers) such as lot jockey or running cars through the wash. Definitely should not be anywhere near customers or have the privilege of supervising others. I know the car business generally is quite shrewd but part of that is knowing your audience and surroundings and treating people with respect! More

Battery change My battery died on my 2012 Dodge Dart so I had it jumped and drove to Larry Miller. The staff was great, explained it would take several hours to fix My battery died on my 2012 Dodge Dart so I had it jumped and drove to Larry Miller. The staff was great, explained it would take several hours to fix and got me a shuttle ride back home. The same driver called and came and picked me up. A very nice man indeed and we had good conversations both ways. I was pleasantly surprised to find out there was no charge to get a new battery because it was still under warranty. Overall an excellent experience ! More

Recall Very good service have always been treated with respect this is in every department also very good getting us appointment when we need something done Very good service have always been treated with respect this is in every department also very good getting us appointment when we need something done More

Phenominal service Excellent service staff. Keep up the good work.they were all great to work with. I will bring all my vehicles and family vehicles to this dealership. Excellent service staff. Keep up the good work.they were all great to work with. I will bring all my vehicles and family vehicles to this dealership. More

Great Service Staff Your dealership is full of professional, kind and conscientious staff who are very customer service oriented. I was in twice for oil changes and softw Your dealership is full of professional, kind and conscientious staff who are very customer service oriented. I was in twice for oil changes and software updates for my wife's '15 Jeep Grand Cherokee and my '14 Dodge Charger 100th Anniversary Edition. Both times the service personnel kept me apprised of the scope and steps required to complete the updates. Not only is the attention to detail appreciated, but the friendly family atmosphere of your waiting area make for a comfortable and easy wait. More

So much betternow that you got rid of steve!,. My new service adviser was very respectful and more 10x more enjoyable to talk to.. It was very easy buy the oil change special offered. My new service adviser was very respectful and more 10x more enjoyable to talk to.. It was very easy buy the oil change special offered. More

Dedicated to service After purchasing my Challenger I had a spoiler and deck stripes added to make it a little more sporty, Initially I was very upset as after I picked i After purchasing my Challenger I had a spoiler and deck stripes added to make it a little more sporty, Initially I was very upset as after I picked it up and had taken it home I noticed that the newly painted spoiler's paint was now chipped to the base where the stripes had been cut in, the deck stripes had bubbles underneath in several areas of the car, and a couple other issues that weren't right. When I called Seth I was not in the best of moods because of this and he had me bring the car right back so he could look at it. He apologized profusely for the issues and we agreed to work together to make it right and live up the Larry H. Miller name. A week or so later, after keeping me updated about the possible schedule, I dropped my car off in exchange for a loaner vehicle Seth had arranged for me so I would be able to get around. While we only expected it to be a couple days (though we both understood that as much time as needed should be taken) Seth called me around the end of day 3 to say that the spoiler was redone beautifully but he had some concerns about the stripes and would like to take a few extra days in order to take the workman's advice (whom Seth consulted before calling me) to let the vinyl settle and we could evaluate it together. I agreed and met him at the dealership a couple days later. I am now very happy! The work is beautiful and gets me many compliments, The concerns I had over not being taken care of were blown away when my new car rolled out and had been not only redone with high quality in mind but detailed to a higher standard than when I bought it. I really appreciate the time, care, and concern Seth showed when working with me and the fact that he seemed to be as upset as I was about the condition it left in the first time. He takes pride in his work as well as his company's name and I don't doubt that I will be taken care of to the highest degree when he is involved, I will not leave with streaky windows or messed up workmanship under his watchful, detail oriented eye again. He simply won't have it. Thank You More

IMPROVING After 2 years, I may finally be feeling comfortable with this dealership's service department. For the first time I felt that the service advisor li After 2 years, I may finally be feeling comfortable with this dealership's service department. For the first time I felt that the service advisor listened and was upfront and honest. I am giving a tentative yes in "would I recommend" as time will tell. More

Continued good customer service. This dealership service department keeps customers inform about what is happening with their vehicle repairs and are not "one of those that just repla This dealership service department keeps customers inform about what is happening with their vehicle repairs and are not "one of those that just replace parts because it might be the problem". Dealership is clean at all times. Very satisfied. More