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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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August 29, 2024

Pleasant to work with. The service personnel was nice and knowledgeable. Went for a walk while I was waiting for vehicle and a sales man approached me as I was heading More

by rickkivela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kreuziger
August 28, 2024

Very professional When I got in line to get my Jeep serviced a young man whose name is Alejandro was busy with another customer Alejandro took time to come over and tell me it would be just a minute Wh More

by Perry85326@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro in sales Ten stars
August 27, 2024

I love this dealership! Everyone treats you like family at Larry Miller. Alejandro is friendly, informative, knowledgeable, thoughtful, trustworthy, and kept me informed all More

by HUNTIMERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
August 27, 2024

Great service, quick turn around. I had my car back in hours not days! Yay! More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger
August 27, 2024

Service is great. They keep me informed of progress. I trust them for all of my service needs More

by spudnut1999
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger
August 27, 2024

I took my 2022 Durango RT in for service. This dealership had the fastest turn around time! I have never experienced such a quick finish time at any dealership. I usually just plan to drop More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kreuziger
August 26, 2024

Very poor service took thin 5 days to diagnose the problem after I told them what was wrong then after receiving the parts it took 4 days for them to replace it when it should have been a 1 hour job. More

by Grantham63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger
Aug 31, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we want to apologize for your poor experience with us. We pride ourselves on giving an exceptional experience when using our service center. We will be reaching out shortly to discuss and hopefully remedy your situation. Thank you and have a great day! ~ Jesus Garate - General Manager

August 24, 2024

The service advisor promised to not order services my Jeep didn’t need and he was true to his word. I appreciate that and his honest assessment of what services the vehicle did need. The work was done More

by Ken L777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
August 24, 2024

Have not been very impressed with your service 1 1/4 turn into 2 1/4 for oil change with appointment car wash I needed to stop and have it redone More

by oletinner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Clarke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger
Aug 31, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, I am truly sorry to hear about the issues you encountered both during and after your service appointment. This is certainly not the standard we strive for. If we haven't already been in touch to resolve this matter, please reach out to me directly. We value your satisfaction, and I look forward to straightening this out. - Jesus Garate, General Manager, (623) 537-5000

Sep 05, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, I am truly sorry to hear about the issues you encountered both during and after your service appointment. This is certainly not the standard we strive for. If we haven't already been in touch to resolve this matter, please reach out to me directly. We value your satisfaction, and I look forward to straightening this out. - Jesus Garate, General Manager, (623) 537-5000

August 24, 2024

I came in for service on my Jeep Wrangler. I met with Sean my service adviser. He professional, polite and knowledgeable. He gave me some ideas for accessories I’ve been wanted to buy for my j More

by Mrs6823@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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