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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
Surprise, AZ
981 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
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November 24, 2019
No attention to detail We took in my mother-in-law's 2011 Chryler 300C for a recall issue. We told the service adviser that three tires needed to be inflated. When we pick We took in my mother-in-law's 2011 Chryler 300C for a recall issue. We told the service adviser that three tires needed to be inflated. When we picked up the car, they had forgotten to inflate the tires. They took the car back into the bay and over inflated the tires, which were cold. Three were inflated to 39 lbs. and one was 40 lbs. The pressure for a cold tire for that vehicle year should be 30 lbs. as per the information on the inside of the driver's door. The adviser looked inside the door and agreed. I was very disappointed with their lack of attention to detail. A mistake such as this could have been catastrophic at highway speed. I asked to speak with the dealership manager. I was informed he was not currently available, as he could not be found. I stated I would wait. Someone came to speak with me, introduced himself as a service manager. I spoke with him, at the end of the conversation I asked for his business card. At which time, he left, came back with a card indicating he is an adviser. He explained he was a manger, had been one for six months, but his card was not yet updated. The website also indicates he is an adviser, not a manager. I later called the dealership and asked to speak with the general manager, Marshal Clark. Unavailable at the time, I left him a voicemail stating I would like to discuss my disappointment with my recent experience at his dealership. It has been well over two weeks and I have not received a call back. We had considered purchasing a car there, and would have brought it back for regular maintenance. We will no longer be doing such and will not recommend the dealership for multiple obvious reasons. More
by comoxbc69
Employees Worked With
Tom Rodriguez, Dominick Mickey Langer
November 22, 2019
Came into service today and happened to run across my awesome salesman a great familiar face that I’m always glad to see!!! It’s like a mini reunion when I come back here and such a great welcome family awesome salesman a great familiar face that I’m always glad to see!!! It’s like a mini reunion when I come back here and such a great welcome family feeling :) until next time!!! Keep up the great work sir. More
by Mlebet
Employees Worked With
November 21, 2019
We haven't had any problems in the past, but this last time they ordered the wrong parts for warranty work on my Jeep. It wasted half of our day and my Jeep still is not fixed. Super aggravated about that time they ordered the wrong parts for warranty work on my Jeep. It wasted half of our day and my Jeep still is not fixed. Super aggravated about that. On the other hand, Brandon is great in the Sales department and we look forward to working with him in the future. More
by Niproz167
Employees Worked With
Brandon Layman
November 20, 2019
Very good experience. Will come again Kyle offered to help my wife with her phone hookup.we are not savvy enough to figure it out ourselves experience. Will come again Kyle offered to help my wife with her phone hookup.we are not savvy enough to figure it out ourselves More
by Larsoncarl
Employees Worked With
Kyle
November 19, 2019
Oil Change Always great service! Fast and efficient. They always take the time to explain what they are doing with my car. Thank you thank you! Keep up the great Always great service! Fast and efficient. They always take the time to explain what they are doing with my car. Thank you thank you! Keep up the great work! More
by anam102
Employees Worked With
TJ!
November 18, 2019
first oil change on my 2019 Ram Hemi. Kyle was my first oil change on my 2019 Ram Hemi. Kyle was my service technician he was professional and friendly. Everything went without any problems. Will use first oil change on my 2019 Ram Hemi. Kyle was my service technician he was professional and friendly. Everything went without any problems. Will use them again. More
by Softballer
Employees Worked With
Kyle
November 18, 2019
My service advisors have all been great. They take awesome care of me and my vehicle. The only reason they didn't get 5 stars is because their corporate people keep tying their hands and not letting t awesome care of me and my vehicle. The only reason they didn't get 5 stars is because their corporate people keep tying their hands and not letting them take care of my car's problems all at once. It's a "try this, then this..." and it's not working. Great people, just stop micro managing and let them fix the problem they know exists. More
by thebigflipflop
Employees Worked With
Duane
November 16, 2019
Came in for a simple sensor change. Made it quick easy. At the exact time frame I was quoted. Also changed out a recall part without hesitation. Super easy and I was out of there quickly At the exact time frame I was quoted. Also changed out a recall part without hesitation. Super easy and I was out of there quickly More
by tylermarie91
Employees Worked With
Tom
November 14, 2019
Despite not having an appointment, service center took quick professional care of my key fob issue. Couldn't have asked for more! Great service! Thanks! quick professional care of my key fob issue. Couldn't have asked for more! Great service! Thanks! More
by Jham123
Employees Worked With
Thomas and Service Manager.
November 14, 2019
Brought our Pacifica in for service. Service writer (Kyle Kreuziger) was very professional and informed us the appointment would take longer than expected so we were provided with a loaner. Couldn’t ask for Kreuziger) was very professional and informed us the appointment would take longer than expected so we were provided with a loaner. Couldn’t ask for better service. More
by Zoney6
Employees Worked With
Kyle Kreuziger
