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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
Surprise, AZ
980 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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980 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
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December 12, 2019
Service advisor Thomas Stream was very professional and service was completed quickly and efficiently. thank you,I will return when I need service again in the future. service was completed quickly and efficiently. thank you,I will return when I need service again in the future. More
by alpine02
Employees Worked With
Thomas Stream
December 06, 2019
Had my Durango towed in, the service agent was great and really made getting the repairs done a walk in the park. Highly recommend and will be using for future service or tech needs. really made getting the repairs done a walk in the park. Highly recommend and will be using for future service or tech needs. More
by Matty SP500
Employees Worked With
Nick
December 05, 2019
Stands by their word. I had a problem with the paint job and this deal ship take care of it with no problems. Everyone is very professional and courtesy. I had a problem with the paint job and this deal ship take care of it with no problems. Everyone is very professional and courtesy. More
by jmcne26219
Employees Worked With
Kyle Kreuziger and Service manager Five Stars, Kyle Verdino
December 05, 2019
In Jan 2019 bought a jeep 2018 used with few mileage bought warranty, in Oct 2019 we took it because the steering wheel controls were given alert and we were told that control needed to be changed. We t bought warranty, in Oct 2019 we took it because the steering wheel controls were given alert and we were told that control needed to be changed. We took car with apt. Then we're told that a part needed to be ordered and it be ready in Dec. we called and were told part won't be ready until March and even then they don't promise they'll have the part. Attitude is that they can't do anything about it and that the car is going to be 1year old in january. ,could not believethat to be the answer of the manager. Plus they did not put it back together the steering wheel has the hardness loose. Very poor service .another time when I took car for oil change and change a tire that had a screw. I was told they didn't have tire but that they did tire rotation and oil change. I went home my husband asked how it went so i told him what was said and done. He went to check car and came and told me dealer could not have done tire rotation because tire with nail in the same place. Then I wonder if oil was even done. Would I buy a car jeep with Chrysler I don't think so. I don't want to be treated like an idiot More
by Javier
Employees Worked With
Mickey, Ryne Czyznikiewicz, Oday Ali
December 04, 2019
Regularly Scheduled Oil Change Although this was a routine maintenance visit, I am very particular about my car and I expect people to take care that my car not be damaged. My serv Although this was a routine maintenance visit, I am very particular about my car and I expect people to take care that my car not be damaged. My service advisor, Nick Habben, gives me confidence that I'm in good hands. Nick understands my concerns and see's to it that my car is safe and work is done correctly while in his care. Nick's concern costs nothing! He's just a conscientious guy who does an excellent job. I appreciate his attention to detail! More
by Blake
Employees Worked With
Nick Habben
December 04, 2019
Had a yellow engine lite alert. Called and the service department found a way to fit me in to get the last analyzed. They were very busy, but they made sure I got an appointment. And Tom was great with ma department found a way to fit me in to get the last analyzed. They were very busy, but they made sure I got an appointment. And Tom was great with managing the needed repair and keeping appraised of progress. Great experience. More
by Wsr
Employees Worked With
Tom Rodriguez
December 03, 2019
Levi was very professional and friendly. He ensured that my oil change was completed in a timely fashion. And thanks for washing my vehicle. Thanks my oil change was completed in a timely fashion. And thanks for washing my vehicle. Thanks More
by jeantoniosr
Employees Worked With
Levi
November 27, 2019
I've been working with Chuck for years now. We've purchased 5 vehicles with his help and plan to continue our loyalty to him and the Mopar brand. purchased 5 vehicles with his help and plan to continue our loyalty to him and the Mopar brand. More
by Steven Boles
Employees Worked With
Kyle in service , Chuck Newman
November 26, 2019
Service Visit Levi is service is always great. Had my vehicle here for several oil changes as well as warranty work. Has always been great to deal with. Levi is service is always great. Had my vehicle here for several oil changes as well as warranty work. Has always been great to deal with. More
by DD77
Employees Worked With
Levi
November 24, 2019
No attention to detail We took in my mother-in-law's 2011 Chryler 300C for a recall issue. We told the service adviser that three tires needed to be inflated. When we pick We took in my mother-in-law's 2011 Chryler 300C for a recall issue. We told the service adviser that three tires needed to be inflated. When we picked up the car, they had forgotten to inflate the tires. They took the car back into the bay and over inflated the tires, which were cold. Three were inflated to 39 lbs. and one was 40 lbs. The pressure for a cold tire for that vehicle year should be 30 lbs. as per the information on the inside of the driver's door. The adviser looked inside the door and agreed. I was very disappointed with their lack of attention to detail. A mistake such as this could have been catastrophic at highway speed. I asked to speak with the dealership manager. I was informed he was not currently available, as he could not be found. I stated I would wait. Someone came to speak with me, introduced himself as a service manager. I spoke with him, at the end of the conversation I asked for his business card. At which time, he left, came back with a card indicating he is an adviser. He explained he was a manger, had been one for six months, but his card was not yet updated. The website also indicates he is an adviser, not a manager. I later called the dealership and asked to speak with the general manager, Marshal Clark. Unavailable at the time, I left him a voicemail stating I would like to discuss my disappointment with my recent experience at his dealership. It has been well over two weeks and I have not received a call back. We had considered purchasing a car there, and would have brought it back for regular maintenance. We will no longer be doing such and will not recommend the dealership for multiple obvious reasons. More
by comoxbc69
Employees Worked With
Tom Rodriguez, Dominick Mickey Langer
