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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews
Call Service Center (480) 537-5000

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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September 07, 2024

Set an appointment for oil change and tire rotation. I dropped off the vehicle at 1pm and it was done and washed by 3pm. AWESOME!! More

by lstephe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa was my Service Technician
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September 07, 2024

I went into the dealership for an oil change without an appointment and I was taking care of very professionally by Sean. My service was completed in one hour even had the truck washed. Thank you very much More

by freeman.randy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 07, 2024

This dealership does not give you a car even when it's a recall! Not recommended to anyone. More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger
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Sep 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello Patti, I'm truly sorry for the disappointing experience you had with our service center. This does not meet our standards, and I apologize for the lack of communication and the inconvenience you've faced with the recall you had remedied. Your feedback is invaluable to us, and I will address this issue with our team to ensure we improve and find a solution for future guests. Thank you and have a great weekend.

Sep 10, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello Patti, I'm truly sorry for the disappointing experience you had with our service center. This does not meet our standards, and I apologize for the lack of communication and the inconvenience you've faced with the recall you had remedied. Your feedback is invaluable to us, and I will address this issue with our team to ensure we improve and find a solution for future guests. Thank you and have a great weekend.

September 06, 2024

Terrible. Made an appointment for an oil change at 0700. Arrived at 0645 and was the second vehicle in line through the Express Oil Change Lane. Dealership doe More

by mhuerta
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 07, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. We will be reaching out shortly to discuss how to make this right. Thank you and have a great day!

September 06, 2024

They are very professional and helpful. They did a great service job and I was very pleased with everyone More

by doriemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Sep 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you so much for the five star review! Please let us know if you need help with anything auto related in the future. Have a great weekend! ~ Jesus Garate, General Manager

September 06, 2024

Recently worked with service - Tj + Micky were so helpful! Got my Jeep working perfectly. Really appreciate them both taking the time to figure out the problem and they were very communicative throug More

by Elizabeth Flores
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky
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Sep 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for the great review! TJ and Mickey are very important members of our team. We will relay the kudos. Thank you and have a great weekend. ~ Jesus Garate, General Manager

September 05, 2024

Great Dealership, always good service on my vehicle on time & friendly. Vehicle ready when promised. More

by Ronald.hager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
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September 05, 2024

Always something. I will now find a new dealer to work with. There is always a problem More

by Williambonamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Sep 07, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. We will be reaching out to discuss shortly. Thank you and have a great day.

Sep 09, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. We will be reaching out to discuss shortly. Thank you and have a great day.

September 04, 2024

Great experience every time I get service, thank you Larry Miller Dodge,Surprise, Arizona. #1 More

by Lee-44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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September 04, 2024

They were really helpful 🙂😁. And anord my oil change coupon that I couldn't get on line. More

by irma.ramirez5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Salazar
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