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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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January 06, 2021

Michael always takes good care of my services need. I was in and out with in an hours times. if there is any delay he keeps me informed. Great person to work with. More

by johnsuzanneg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scarlett Padilla
Jan 06, 2021 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

January 04, 2021

First time I used this dealer's service for my Renegade. Excellent customer handling by Brian. Fast, friendly and efficient. Nice waiting are and excellent car wash. More

by panky31347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jan 05, 2021 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Marshall Clark, General Manager

December 31, 2020

Tom provided superior service on our warranty repair; excellent communication throughout the process. Will definitely continue to have our vehicle serviced at this location from now on. More

by JT$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
Jan 04, 2021 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Marshall Clark, General Manager

December 29, 2020

I stopped in to ask TJ about my Batteries. TJ worked me into the schedule and it was fixed immediately. Thanks TJ great customer service. More

by Desert Runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Marshall Clark, General Manager

December 24, 2020

I've found a new place to have my Jeep serviced. Clean, friendly and professional. The problem was quickly diagnosed and the part replaced. Something another dealer was unable to do. While this is further More

by desertdiver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
Dec 28, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Marshall Clark, General Manager

December 11, 2020

TJ was very helpful and and nicest guys I’ve speak with in a service department. I’m very impressed of the service I think as a whole team. My Jeep was ready early than expected. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ, Stream
Dec 11, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Marshall Clark, General Manager

December 03, 2020

Being from out of the area was a bit concerning in knowing where we could get reliable service. Due to the reviews we read online about the Larry H. Miller service department in Surprise, we decided More

by ladydrudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
Dec 04, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Marshall Clark, General Manager

November 26, 2020

Seem to have been a bother when I brought my truck in for services. Although I asked to have the brakes measured when the tires were rotated no measurements were noted and the service writer was gone. Nowh More

by Scottstempinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robbie Knollhuff
Dec 01, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Scott, thank you for your review. Its unfortunate to hear that your concerns weren’t addressed completely. If you would like to reach out to me I can answer any questions and figure out why this may have slipped through the cracks. Thank you. - Judd Kall, Service Manager, (623) 537-5053

Dec 02, 2020 -

Scottstempinski responded

Thank you for your response but the key word here is "Service". I don't feel the employees in your department take that word to heart. The service writer was argumentative and down right belligerent and when I came to pick my truck up he was nowhere to be found to answer any questions I had. The feeling I got from listening to the other employees was the discontent ran deep through the entire service department and it showed in their treatment of the customers.

November 26, 2020

Helpful and great service! Always get the service and price that is quoted and have convenient ride service if the vehicke nees to stay. Courteous and friendly. More

by Tmorgan486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
Nov 30, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Marshall Clark, General Manager

November 24, 2020

Customer customer always comes first. Kyle handled my needs and quickly had me back on the road the same day. Kyle has a customer for life. More

by ParkingGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Zastrow
Nov 24, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Marshall Clark, General Manager

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