Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

I only go through Shelby when it comes to servicing my vehicles. He is the type of person that will fix it himself if he has to. I have never seen customer service like that before I met him. He doesn' vehicles. He is the type of person that will fix it himself if he has to. I have never seen customer service like that before I met him. He doesn't require someone looking over his shoulder to make sure it gets done either. Follows up instantly, and is also very courteous. Prefer Shelby, and will always do so. More

Brandon has done it again ! ! My son car locked him out and I called Brandon for advice. With out hesitation he got up and drove to my son. We have not only gained a car salesman ! My son car locked him out and I called Brandon for advice. With out hesitation he got up and drove to my son. We have not only gained a car salesman but a life long friend. Someone we can trust with our kids. Thank you so much for your dedication to your customers! Highly recommended. More

Marshall restored my faith in dealerships today. My truck had an issue with the four wheel drive system, I had it towed to the dealership for diagnostic inspection. Marshall promptly responded to my My truck had an issue with the four wheel drive system, I had it towed to the dealership for diagnostic inspection. Marshall promptly responded to my message and provided top notch service. He personally delivered a brand new loaner truck to my home. This is what customer service is about, and it is why I will continue to do business with this dealership in the future. More

Unfriendly place to take your truck for service. Don’t expect to be greeted with a friendly smile Be ready to have any concerns you may have about your new 50k truck met with silence and a blank stare. expect to be greeted with a friendly smile Be ready to have any concerns you may have about your new 50k truck met with silence and a blank stare. Amazing how friendly the sales department is then the complete opposite attitude in service. Unfriendly service More

Rude and condescending. No effort to help. Claims no other service advisor can help me, and that only Duane is right. Wouldn’t go back. other service advisor can help me, and that only Duane is right. Wouldn’t go back. More

Judd and Scarlett **** both get a 5-star rating. Even under pressure, they both handle themselves professionally and follow through with what they say. Although some in other departments need some work. under pressure, they both handle themselves professionally and follow through with what they say. Although some in other departments need some work. More

Had to buy new tires. Did not trust my local firestone dealer with his alignment estimate. Called Shelby and he got me in the following morning for an alignment check and adjustment. Took less than an hou dealer with his alignment estimate. Called Shelby and he got me in the following morning for an alignment check and adjustment. Took less than an hour. Alignment is now perfect. Shelby is the greatest! My opinion of Shelby has not gone down, but I'm wondering if he is lying to me. My U Connect 8.4 screen had stopped displaying those helpful yellow guidelines when in reverse. Shelby assured me it was due to a bug in the last U Connect update and would be corrected when they issued an OTA (over the air) update within the next few weeks. He also stated all I had to do was accept it when offered on screen. I informed him I had not signed up for U Connect services and was not paying a monthly fee. Shelby said it would not matter, I was in line for the update and would get it. Well it's been over a month. No OTA update. No yellow guidelines when backing up for over 2 months now, I want them back on! Raymond Kirsteins More

I have to say , every time we have gone to Larry Miller CJDR , I am extremely pleased with the outstanding way we are treated , more like family , than customers. We went to go out to run an errand and the CJDR , I am extremely pleased with the outstanding way we are treated , more like family , than customers. We went to go out to run an errand and the dash came up with "low key battery " Well to my wife and I as Senior Citizens it meant only one thing ! Get to the dealership to see what was wrong ! We drove in and were greeted by Christian! Who said not a problem and said lets go to parts ! We went there and Todd greeted us , with not a problem . I also went over to see JC , who I always like to say hello to! Within minutes new batteries were in both of our fobs and we were on our way home ! Again a home run , for Larry Miller CJDR. More

Marsena is knowledgeable and personable! She introduced me to the world of owning a new Jeep on the local level. Being a former Harley Davidson owner & HOG member I was thrilled to learn about the Jeep Own me to the world of owning a new Jeep on the local level. Being a former Harley Davidson owner & HOG member I was thrilled to learn about the Jeep Owners group in the greater Phoenix area! Marsena is NOT a salesperson but a information guru for Jeep Ownership!!!! Thank you my friend! More