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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews
Call Service Center (480) 537-5000

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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November 12, 2023

I didn’t have a great experience with this dealership today. Took 4 hours to get an oil change and I had to call and ask after hour 3. I think my truck somehow got lost in the system. Upon arrival at More

by Danieletter2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
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Nov 16, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, thanks for reaching out. I'm sorry to hear about your experience with the extended wait time for your oil change and the lack of communication. We aim to provide efficient service and clear communication, and it seems we've not met this standard. If we haven't yet had a chance to speak about this, please contact me directly. I'm here to ensure your concerns are fully addressed. - Jesus Garate, General Manager 623-537-5000

November 12, 2023

I have all my work done at Larry H Miller, I trust that my RAM is done correctly. More

by RCOURTRi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar and Gene
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November 12, 2023

TJ is VERY PROFESSIONAL AND WAS ABLE TO HAVE ME IN AND BACK ON YHE ROAD IN 1 HOUR More

by Ront4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 11, 2023

The service at this dealership has gotten worse over the years. I had an appointment for an oil change and 2 1/2 hours later they still didn’t even start on it Then they rushed it when I wanted my car ba More

by sawickic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivan
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Nov 16, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, thank you for taking the time to leave your feedback. I'm sorry to hear about the delay and rushed service you experienced during your oil change. It's important to us that our service is timely and thorough. If we haven't yet had a chance to speak about this, please contact me directly. I'm here to ensure your satisfaction. - Jesus Garate, General Manager 623-537-5000

November 10, 2023

I had a great experience taking my 15 journey for 120k service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! More

by Teacher Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
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November 10, 2023

Close to home and offered shuttle service. Quick and pleasant check in at the service center. More

by dodgemarshall7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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November 10, 2023

I took my car to this dealership for something they had allegedly repaired 18 months earlier. Now they wanted to charge me $1200 more and I declined. The issue was cold air blowing from the driver side but More

by 300 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rodriguez
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Nov 16, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, thank you for reaching out. I'm troubled to hear about your experience with the service on your vehicle. Ensuring our repairs are effective and transparent is a priority, and it seems we've missed the mark. I'd like to discuss this further with you, so please reach out to me directly if we haven't already connected. Your satisfaction is important to us. - Jesus Garate, General Manager 623-537-5000

November 09, 2023

Christian was quite courteous and patient with me when I arrived for muy appointment. He greeted me and confirmed my appointment. He is professional and for this age this means a lot to me these days. He More

by GoldNAZ26
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
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October 23, 2023

Christian always makes coming to this dealership a pleasure. He will keep you advised of anything being done to your vehicle. More

by Fredcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
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Oct 26, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

We are so grateful for your kind words. Our team strives to provide an exceptional experience for each customer, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again soon.

September 07, 2023

We have always had great service at Larry Miller Surprise. I highly recommend Tom Rodriguez to help with any service needs. Tom is always very helpful and communication is great. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
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