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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews
Call Service Center (480) 537-5000

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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November 25, 2023

Troy in service is awesome. Always honestly takes care of me and my Jeep making sure I am good to go. More

by kdunning1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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November 24, 2023

Don’t think I’ll bring my car back for service. Couldn’t even get a call back. More

by Perezc5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rodriguez
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Nov 30, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out. It is unfortunate to hear that you could not get in contact with our service team. I would appreciate the chance to learn more about your experience calling our dealership so that I can ensure we are continually working to improve our customer service. If we have not connected by the time that you find this response, please reach out to me directly. I hope to straighten this out with you as soon as possible! - Jesus Garate, General Manager, (623) 537-5000

November 22, 2023

Car was in for service and got no updates unless I called. Service writer would not even call back after I had left several messages More

by ripkord12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger
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Nov 30, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out. We want all our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Jesus Garate, General Manager, (623) 537-5000

November 22, 2023

Efficient, responsive and kept in touch with updates on service for my car. Pleasing dealership waiting area. More

by MickiB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

We're happy to hear that you had a positive experience at our dealership and that our team was able to assist you with your automotive needs. Thank you for choosing us and we hope to see you again soon.

November 21, 2023

Took over 9hrs to get my oil change done. Just ridiculous! Dropped it off at 8am and I had to drive to the dealership at 5pm and ask about my jeep in order to have your team get my simple oil More

by mr.berrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never seen him before. Must be new.
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Nov 23, 2023 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Greetings, I'm sorry to hear about the extended wait time for your oil change. We aim for timely and efficient service, and it seems we fell short in this instance. I'm committed to investigating this and ensuring better service in the future. If we haven't spoken about this personally, please feel free to contact me directly. I'm here to address your concerns. - Jesus Garate, General Manager, (623) 537-5000

November 19, 2023

Great, but I went in for a service problem and your service adviser was not helpfull More

by Bm1hathorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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November 18, 2023

The dealership was very easy easy to work with scheduling and getting the work done on mh wifes jeep More

by Lewickira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Melendez
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November 17, 2023

Service department was great. They were thorough and super fast. Thank you very very much More

by Firemn41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
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November 17, 2023

Excellent customer service got my vehicle in an out with the hour for an oil change More

by Bingles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
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November 16, 2023

Excellent customer service, fast turnaround, clean facilities, they open early hi hi hi hi hi and More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carleton
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