Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Service department did not repair my truck. I told them it was a starting problem first thing in the morning, they looked at it after I dropped it off and said nothing was wrong. When I picked I told them it was a starting problem first thing in the morning, they looked at it after I dropped it off and said nothing was wrong. When I picked it up, the next morning, I took the service writer out to it and showed him what it does. He was speechless. They did not even try starting it after it sat there overnight. More

I dropped my truck off Monday evening for a possible DPF related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptio related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptions of the symptoms and expectations were lost. The next day, I received a text with 3 recommended actions, 1 unrelated to the engine light, 1 had recently been performed and 1 that required a sensor be replaced. I authorized all except the one that had been recently completed. That evening, I called twice and left a message with the receptionist to discuss timeframe for the sensor and what the next steps were. No response. I called again Wednesday evening and left a voicemail to get an update on the sensor timeframe and to see if I could pickup my truck and drive it while we were waiting for the sensor to arrive. I received a text message stating that my truck was being pulled up front and that I could pick it up. I responded to that text asking if there was an estimate on when the sensor would arrive. No response. When I arrived to pickup, I again worked with someone other than my advisor and found that the check engine light was still on, there was no evidence that the sensor had been ordered and received no information on if there were any long term issues with me driving my truck. When they called parts to inquire about the sensor, I was told at least 30 days. When I left with my truck, it was in the same exact state as when I dropped it off and I had the same amount of information on my issue as when I dropped it off 2 days prior. Independently and after a single phone call, I found two different dealerships in the valley that had the recommended sensor in stock. I have already scheduled a follow-up appointment with another dealership. Previously, I've had positive interactions with Michael in service but after this ordeal, I doubt I'll be back which is unfortunate since this is the dealership where I purchased the vehicle from and is just miles from my house. More

Don’t think I’ll bring my car back for service. Couldn’t even get a call back. Couldn’t even get a call back. More

Car was in for service and got no updates unless I called. Service writer would not even call back after I had left several messages called. Service writer would not even call back after I had left several messages More

Efficient, responsive and kept in touch with updates on service for my car. Pleasing dealership waiting area. service for my car. Pleasing dealership waiting area. More