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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
Surprise, AZ
981 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
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November 30, 2023
Very good but said cabin filter was bad yet i just put a new one in 2 weeks ago. Found out they never looked at it. Other than that oil change was perfect new one in 2 weeks ago. Found out they never looked at it. Other than that oil change was perfect More
by Liltweets
Employees Worked With
Kyle Kreuziger
November 29, 2023
Ivan greets you let’s you know about how long your service will take , after the service he lets you know you know what other stuff needs attention. service will take , after the service he lets you know you know what other stuff needs attention. More
by iceman72
Employees Worked With
Ivan
November 28, 2023
Troy Carlson was super. He kept me continually informed on the progress of my repair and made sure I was satisfied on how things were progressing. He worked with the techni He kept me continually informed on the progress of my repair and made sure I was satisfied on how things were progressing. He worked with the technician to fix my problem to my satisfaction. It was a pleasurable experience. Troy is a great representative of the dealership. More
by n7tlx
Employees Worked With
Troy Carlson
November 28, 2023
The best dealer ever. I do have another expensive brand car but the service quality is no way closer to what Larry Miller Surprise provided during every visit of mine. The I do have another expensive brand car but the service quality is no way closer to what Larry Miller Surprise provided during every visit of mine. The service managers are extremely helpful, they advise correctly and do the right thing. Troy and Kyle are the best!!! Thank you friends! More
by reachbiswajit
Employees Worked With
Other Employees :
Troy from Servicing, Kyle Kreuziger, Joshua “SuperMan” Reeves
November 27, 2023
Great communication and our service advisor Kyle informed of us everything recommended for repair or replacement. They even sent an Uber to pick me after the job was done. of us everything recommended for repair or replacement. They even sent an Uber to pick me after the job was done. More
by Davedelles
Employees Worked With
Kyle Kreuziger
November 26, 2023
Service department did not repair my truck. I told them it was a starting problem first thing in the morning, they looked at it after I dropped it off and said nothing was wrong. When I picked I told them it was a starting problem first thing in the morning, they looked at it after I dropped it off and said nothing was wrong. When I picked it up, the next morning, I took the service writer out to it and showed him what it does. He was speechless. They did not even try starting it after it sat there overnight. More
by david.heer
Employees Worked With
I did not get their names, that will not happen again.
November 26, 2023
I dropped my truck off Monday evening for a possible DPF related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptio related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptions of the symptoms and expectations were lost. The next day, I received a text with 3 recommended actions, 1 unrelated to the engine light, 1 had recently been performed and 1 that required a sensor be replaced. I authorized all except the one that had been recently completed. That evening, I called twice and left a message with the receptionist to discuss timeframe for the sensor and what the next steps were. No response. I called again Wednesday evening and left a voicemail to get an update on the sensor timeframe and to see if I could pickup my truck and drive it while we were waiting for the sensor to arrive. I received a text message stating that my truck was being pulled up front and that I could pick it up. I responded to that text asking if there was an estimate on when the sensor would arrive. No response. When I arrived to pickup, I again worked with someone other than my advisor and found that the check engine light was still on, there was no evidence that the sensor had been ordered and received no information on if there were any long term issues with me driving my truck. When they called parts to inquire about the sensor, I was told at least 30 days. When I left with my truck, it was in the same exact state as when I dropped it off and I had the same amount of information on my issue as when I dropped it off 2 days prior. Independently and after a single phone call, I found two different dealerships in the valley that had the recommended sensor in stock. I have already scheduled a follow-up appointment with another dealership. Previously, I've had positive interactions with Michael in service but after this ordeal, I doubt I'll be back which is unfortunate since this is the dealership where I purchased the vehicle from and is just miles from my house. More
by RSD
Employees Worked With
Tom Rodriguez
