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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
977 Reviews

977 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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December 31, 2023

Larry miller needs to train Their personal I took my wagoneer for an oil change and 2 recalls at 7:30 am was my appointment and I mentioned Christian that my back seat got latch if they can looked at it More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Melendez
Jan 05, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Jesus Garate, General Manager, (623) 537-5000

December 30, 2023

Nick my service advisor was very responsive got me in and took care of my issues within a days notice. I much appreciated his timely attention. More

by Jwpatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
December 30, 2023

Good service and follow through. My service rep communicated well and timely. Would definitely recommend to others More

by mlsadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

Great service with a smile, my wife and I scheduled the appointment, the date and time met our needs and the employees were polite and helpful. More

by Ruben Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember our contacts name.
December 29, 2023

My service experience with Troy was outstanding. He displayed exceptional customer service and paid attention to my concerns! Thanks Troy! More

by Fujunior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

The dealership and the service writer, TJ, are very professional, friendly and experienced. I feel that my vehicle is in good hands. More

by crestwoodmastiffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

I always appreciate the courtesy we receive when we come in for service. I feel like we know everyone in the service department, and Mike Queen always comes over to say hello as well. The people who work he More

by Jrbenker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kreuziger, Christian Melendez
December 27, 2023

Since we moved here three yrs ago we been using Lary h Miller there very knowledgeable and very friendly when we get are car back it's been fixed properly and washed More

by Grayfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kreuziger, Christian Melendez
December 27, 2023

Took Ram 1500 in for a service today and they said I needed a cabin filter replaced. They were right but did not put the trim that they took off back together the way they found it. This is the second t More

by brianburger69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro
Dec 27, 2023 -

brianburger69 responded

Dec 26, 2023 brianburger69 Took Ram 1500 in for a service today and they said I needed a cabin filter replaced. They were right but did not put the trim that they took off back together the way they found it. This is the second time in two different vehicles they’ve done this. I would not recommend this dealership to anyone. When I finish my 3 pack of oil changes I will be done with them.

December 27, 2023

I made an appointment for an oil change, which I waited 3 hrs to be completed. I wondered if all the “fast oil change customers” were put in front of me. No communication from my contact person the entire More

by Peaches
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro
Jan 05, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Jesus Garate, General Manager, (623) 537-5000

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