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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
977 Reviews

977 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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February 02, 2024

Today was our first time at your service center. We moved from Scottsdale to the Westside, so had no interest in driving so far for our Jeep servicing. We made an appointment at your service center More

by cjmitchell11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
February 02, 2024

Excellence in answering questions and getting vehicles in and out. Service guys are very helpful More

by Lbz5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
February 02, 2024

Took my Ram in for service, had an intermittent check engine light. The service advisor Nicholas came right out and checked what it was before it went away again. Then he was able to get the work complet More

by John Fiori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Marcell
February 01, 2024

Fast, polite people no matter what you are there for. Most ALL of them had a smile when they passed me. More

by Mattie,Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jaichner
February 01, 2024

Other then waiting 15 minutes for an advisor. To co.e meet me it wasn't to bad More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
January 31, 2024

Did a through job and explained everything to me. Did a lot better job than Browning Dodge in Norco,Ca More

by art_k426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Tom Rodriguez was very helpful and kind. Work was performed perfectly and I have my truck back. Runs great. Thx. Tom and Larry Miller! More

by riwalp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2024

Took car in on Thursday for an issue service writer Jordan gave me rough estimate of $2500 told him that was fine. Then got a text saying estimate was wrong and it was $4100 texted and called left voic More

by Jabelnap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I sincerely apologize for the confusion and lack of communication regarding the service estimate for your vehicle. It's crucial for us to provide clear and timely updates, especially with significant changes to service costs. We appreciate that you brought this to our attention, and please know that we are looking into where our process can be improved to prevent a similar situation from happening again. TJ's gesture reflects our commitment to integrity and customer care, even when we fall short. If we haven't yet had the chance to speak directly about your experience, please reach out to me directly. - Jesus Garate, General Manager, (623) 537-5000

January 30, 2024

Hands down one of the best Advisors I have ever had. Christian made me and the repair on my truck his priority, kept me informed and finished the job when he said he would have it done.His Manager Mike More

by Robbie Rotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
January 29, 2024

The service was the best. The service advisor was very helpful and everybody at the dealership. We're all we're also very helpful thank you. More

by Ronald.hager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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