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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
977 Reviews

977 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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February 15, 2024

Christian and TJ are always very courteous, very helpful on making recommendations on servicing and additional things that are necessary to keep my vehicle running great! More

by kennethjwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Melendez
February 14, 2024

This is the second time that I haven taken my vehicle here. I hate this place! The service department here is awful they don’t listen and address the issues that you have with the vehicle. They just try More

by alrballa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger
Feb 16, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Adriana, we apologize for any confusion that may have occurred; we prefer to properly diagnose the vehicle by following the workshop manual before replacing parts per a guest's recommendation at no charge to the guest. We can replace the components and quote you prices if you would like, but we can't verify they will fix the vehicle. The Body Control Module you wanted us to reprogram is offline and will not program; we can start with replacing that and programming it if you would like. However, we would prefer to diagnose the vehicle properly. Don't hesitate to contact me if you want us to finish diagnosing it at no charge like the previous visit. - Seth England, 623-537-5050

February 14, 2024

Excellent customer service In-N-Out, clean waiting area. Keep you updated. Excellent service. very satisfied will never change More

by Godsproperty1963jacquelyn webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
February 14, 2024

Great service completed in a timely matter! Identified other issues during scan which was appreciated More

by Ericpmsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

Friendly staff, efficient scheduling, clean work environment, fair pricing, and very important - nice waiting room, stocked with coffee, water, and treats! More

by thecomponentguys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
February 12, 2024

They wrecked my truck and had to fight to get it back. Took almost 2 months. They had an attitude they were doing me a favor and then offered to buy 5000.00 less than wholesale. DON'T TRUST THEM More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Stream
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further.

February 11, 2024

Troy was informative and kept me up to date on everything, very pleased with the service I received More

by genesisx777x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
February 11, 2024

My car radio started malfunctioning. Calling my contacts on its own, switching stations, the repeat button kept beeping, maps would zoom in and out, among other things. I was literally d More

by Bianca Pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
February 11, 2024

Our service advisor is an excellent ambassador for the dealership! He went above and beyond what one normally would expect, making sure that we were taken care off! Very helpful and professional! More

by kchant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Castro
February 10, 2024

Service department was not like it used to be. Big decline in customer service. Seriously thinking of looking elsewhere. More

by staud54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger
Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I’m genuinely sorry to hear that your recent experience with our service department didn't meet the high standards we strive to uphold. It’s concerning to hear that you’ve noticed a decline in our service, and I want to assure you that this is not the level of quality we aim for. If we haven't already reached out to address your concerns, I would like the opportunity to understand better how we can regain your confidence in us. Please feel free to contact me directly to discuss your experience further. We value your patronage and would like to ensure your next visit reflects the quality service you expect and deserve. - Jesus Garate, General Manager, (623) 537-5000

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