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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews
Call Service Center (480) 537-5000

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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February 16, 2024

My vehicle has been with you since Nov 1, 2023 and today is Feb 15, 2024... That is 3 1/2 months!!!! I have not heard from anyone in 3 weeks!!!! I've been told numerous times, "it will be ready next week... More

by Abigail R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rodriguez
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Feb 15, 2024 -

Abigail R responded

Where's my Jeep?

February 16, 2024

Took my Ram 2500 for a leaking water pump, still was under warranty…they had it back to me within 48 hrs…good service, More

by retroran00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kreuziger
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February 15, 2024

In the service department they always get the job done. They are always professional and courteous More

by hutch1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 15, 2024

Christian and TJ are always very courteous, very helpful on making recommendations on servicing and additional things that are necessary to keep my vehicle running great! More

by kennethjwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Melendez
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February 15, 2024

Did not check car in on time despite car being on lot. Poor communication throughout service. Not up front with added costs. More

by amflynn133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
troy
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Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I'm truly sorry to hear that your service experience did not meet your expectations. Timeliness and clear communication are core to our service, and it seems we fell short. Rest assured, this is not the standard we aim for. I understand how frustrating delays and unexpected costs can be, and I want to make this right. If we have not yet resolved this issue to your satisfaction, I invite you to reach out directly to me so we can address your concerns promptly. - Jesus Garate, General Manager, (623) 537-5000

February 14, 2024

This is the second time that I haven taken my vehicle here. I hate this place! The service department here is awful they don’t listen and address the issues that you have with the vehicle. They just try More

by alrballa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger
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Feb 16, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Adriana, we apologize for any confusion that may have occurred; we prefer to properly diagnose the vehicle by following the workshop manual before replacing parts per a guest's recommendation at no charge to the guest. We can replace the components and quote you prices if you would like, but we can't verify they will fix the vehicle. The Body Control Module you wanted us to reprogram is offline and will not program; we can start with replacing that and programming it if you would like. However, we would prefer to diagnose the vehicle properly. Don't hesitate to contact me if you want us to finish diagnosing it at no charge like the previous visit. - Seth England, 623-537-5050

February 14, 2024

Excellent customer service In-N-Out, clean waiting area. Keep you updated. Excellent service. very satisfied will never change More

by Godsproperty1963jacquelyn webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
Report | Print
February 14, 2024

Great service completed in a timely matter! Identified other issues during scan which was appreciated More

by Ericpmsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
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February 13, 2024

Friendly staff, efficient scheduling, clean work environment, fair pricing, and very important - nice waiting room, stocked with coffee, water, and treats! More

by thecomponentguys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
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February 12, 2024

They wrecked my truck and had to fight to get it back. Took almost 2 months. They had an attitude they were doing me a favor and then offered to buy 5000.00 less than wholesale. DON'T TRUST THEM More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Stream
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further.

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