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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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September 23, 2024

Friendly and helpful bought my Gladiator 2023 and absolutely love it! Serviced my Jeep 2 days ago with excellent customer service. More

by Raydee2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez, Kyle Kreuziger
September 22, 2024

I just wish when you talk to someone on the phone to make a service appointment they make notes on the account so when you come in for service they aren’t on the same page it almost like the right hand doesn More

by Chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa
September 22, 2024

Great service, great people great all around, I will be bringing back my truck to that location More

by erosfrank63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

I spent over 2000. 00 in the last two months and now have two new issues I didn’t have when I first dropped off my vehicle one head rest not fixed that they said was fin More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello Santos, we appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership has not met your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. We would appreciate the opportunity to learn more about your experience and help make things right. We will be reaching out today so that we can work together to resolve any outstanding issues. We look forward to hearing from you and have a great day!

September 21, 2024

Good job . They nickel and time you on services . Charge you to take things apart then put them back together. I never heard of such thing ???? More

by cyndyb11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
September 20, 2024

Service person not very profesional. They offer to wash vehicle and never do. Very disappointing since I’ve bought many vehicles there. Might go somewhere else. More

by l.altamirano93f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro
Sep 22, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we are sorry to hear that your visit to our dealership did not meet your expectations. We value your feedback and take all comments seriously. It is our goal to provide all customers with exceptional service and we are disappointed to hear that we fell short in your case. We would like to hear more about your experience so that we can work to resolve any outstanding issues. We will be reaching our shortly and we look forward to hearing from you. Thank you and have a great day!

September 20, 2024

My experience was in service. I waited for over 5 min to just be acknowledged. 3 service members, 1 on the computer 2nd completed with his customer and then proceeded to he on t More

by Lzykranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t get a name, Tom Rodriguez, Kyle Kreuziger
Sep 22, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we are truly sorry for the disappointing experience you had with our service center. This does not meet our standards, and we apologize for the lack of communication and the inconvenience you've faced. Your feedback is invaluable to us, and we will address this issue with our team to ensure we improve and find a solution to being mindful and addressing our guests. We would appreciate the opportunity to speak with you to discuss potential options going forward and to make this right. We will be reaching out shortly to discuss. Thank you and have a great day!

September 19, 2024

Staff was great. Advisor Jordan is the best. Communicated well and got the job done before promised time More

by Al Auala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
September 19, 2024

Always get my Jeep serviced here. Never had any issues and they always get my Jeep done in a timely matter More

by russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
September 19, 2024

Tyler Sheedy was great! He answered all of my questions before I even asked them! This is absolutely the Dodge dealership I trust because of Tyler! More

by d.c.brown0609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Sheedy
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