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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
977 Reviews
Call Service Center (480) 537-5000

977 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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March 02, 2024

Troy is always super helpful, communicative, and fast to respond. Makes it less painful to have to get work done More

by kdunning1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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March 02, 2024

Slow, lazy and above all a liar is how I would rate Tom. Dealing with his ineptitude has turned me from this dealership for good. More

by chanda.houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience with our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Jesus Garate, General Manager, (623) 537-5000

March 01, 2024

So kind and attentive. It was a great experience.You all tried very hard to get me service quickly. More

by Lheuer0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 29, 2024

Christian was friendly and easy to work with. However I did not receive any responses on the text line when I inquired about the status of my vehicle a few times. Was not pleased that my car came More

by karaglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua “SuperMan” Reeves, Christian Melendez
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Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Jesus Garate, General Manager, (623) 537-5000

February 28, 2024

The service I get from TJ is awesome. ..he is the number one reason I get my vehicles serviced at this location...I also love the popcorn More

by DANKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 28, 2024

They go the extra mile to give you service. They have a nice waiting area with water, coffee, and snacks. More

by Iowa Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan G Smith
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February 26, 2024

Went in for an oil change. They were quick and thorough. I was able to make an appointment easily. More

by Terwedotara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2024

Jordan Smith makes out experience here at Larry h miller a positive experience!! Jordan knows how to treat His customers !! Keep up the awesome work!! More

by Basimpson448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan smith
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February 25, 2024

Communication is horrible between customer and dealership and within the dealership. Trying to get anyone to answer to get an update was horrible. They kept my truck for a week with no update, had us make an More

by Hartclan18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Receptionist , Kyle Kreuziger
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Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out. We want all our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Jesus Garate, General Manager, (623) 537-5000

February 24, 2024

Prompt service and thorough. I was serviced without an appointment and my car was ready that same day More

by themom72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Queen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kreuziger
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