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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
981 Reviews

981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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April 02, 2024

Great communication Tj is awesome to work with and all the other service writers. Great team work More

by joehodge777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodriguez
April 01, 2024

One of the worst appointments I’ve ever experienced by a mechanic/car dealership!! The only one that would compare was last years visit at the same dealership!! After making an appointment in advance, they More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service mgr, Tom Rodriguez
May 04, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Bob, it is unfortunate to hear that your experience was not as efficient as we generally strive to be. We try to create a service experience that is both streamlined and professional. I would very much appreciate hearing more about your service experience and work toward a resolution. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Jesus Garate, General Manager, (623) 537-5000

April 01, 2024

One of the worst service departments. Come in for a recall, they did an inspection and claim I needed an alignment even though I just did one a week prior. They didn’t even tell me that t More

by s.t.allen88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 04, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch service visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Jesus Garate, General Manager, (623) 537-5000

April 01, 2024

Had Dodge towed to dealer due to electrical problem. Stoped off Tuesday nite and done Thursday. Got new battery and did some upgrades. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
April 01, 2024

I was very pleased with the service. . they got my car fixed in a very timely manner More

by Yiyopiyo1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2024

Should not take 7 hour to change oil and flush radiator need more service techs More

by rlugo5455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

It's unfortunate to hear that your service experience took longer than expected. We try our hardest daily to provide a quick and easy visit for all our customers. Please feel free to contact me so we can discuss your concerns in more detail. I look forward to straightening this out with you. - Jesus Garate, General Manager, (623) 537-5000

March 30, 2024

It was the best fast in and out friendly service recommend anyone to come here More

by Jrincon98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
March 30, 2024

Larry Miller Jeep was very quick with our oil change and updating the entertainment center in our Jeep Cherokee. TJ Stream was our service rep and he was most courteous and professional. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2024

I had warranty work done. TJ was great to work with. I had a hiccup along the way and had to speak with the manager Mike. My problem was quickly resolved. As a female I felt More

by catjovero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager over service dept Mike
March 28, 2024

Always welcoming, and helpful. Knowledgeable about, any problems that you have. They explain service done and suggest other problems that might come up. Never push for the sale. More

by Wolver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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