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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
Surprise, AZ
981 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
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April 20, 2024
My experience this time was better than usual in terms of wait time. Tyler did a great job with customer service. Granted it was only an oil change but I was happy with my visit. This time the refrigerator w wait time. Tyler did a great job with customer service. Granted it was only an oil change but I was happy with my visit. This time the refrigerator was stocked with water. More
by skosmatka
April 19, 2024
Absolutely phenomenal service. Throughout my time at the dealership I have received updates on my vehicle and everyone was very knowledgeable and professional. Throughout my time at the dealership I have received updates on my vehicle and everyone was very knowledgeable and professional. More
by BradleyRamales
Employees Worked With
April 19, 2024
TJ is beyond FANTASTIC! ! He is so very professional, courteous, caring & communicative! He’s the reason my husband & I keep coming back as I/we know we will receive EXCELL ! He is so very professional, courteous, caring & communicative! He’s the reason my husband & I keep coming back as I/we know we will receive EXCELLENT service. Thank you TJ!! You are the best!! More
by k.pilota
Employees Worked With
April 17, 2024
Non responsive to my needs and could not get a strait answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minut answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minutes and they would send a car to pick me up. Had to call them back the next day to find out what happened. Scheduled to pick it up after work that day. Called to have pick up and Tom said he would send a car but I would not be able to leave with my vehicle due to them closing. I asked for a manager and Tom said there was not a manager on duty. I then asked for the general manager. I was transferred to Mickey. I explained to him how poorly I was treated by the experience and how I was disrespected by Tom. He immediately apologized for what happened and sent a driver to pick me up. I was able to get my vehicle, he apologized again and said thank you. I told Mickey that if the dealership was going to be able to keep my business, it would be due to him and his efforts to get me back in my vehicle. I am still waiting for a call from someone to see if I am important enough as a customer to make an effort to keep my business. More
by James
Employees Worked With
Mickey gets 5 stars, Tom Rodriguez, Kyle Kreuziger
April 17, 2024
Initially called service department, was told I would get a call back. After 1 hour I called again and Troy answered and he was excellent with taking complete care for me. a call back. After 1 hour I called again and Troy answered and he was excellent with taking complete care for me. More
by Onthetee1
Employees Worked With
Troy
