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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
Surprise, AZ
980 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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981 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center
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November 21, 2024
Had the oil changed and windshield washer fluid alert kept coming on. They found broken container and replaced it. Now we had the oil changed again and same problem with washer fluid light. Called for an kept coming on. They found broken container and replaced it. Now we had the oil changed again and same problem with washer fluid light. Called for an appointment and told must leave car 3 days. It is our only car and needed to keep cancer treatment appointments. Was told no loaner would be provided and suggested we go to another dealer. I wonder what LH Miller corporate would have to say about that. More
by larrysr
Employees Worked With
Lady on service dept phone
November 20, 2024
Invoice stated about my concern of a noise on front end. Tech stated that the upper control arm is bad and rubber is torn. I was never told this. on the tech notes it says I declined repair. BULL I was neve Tech stated that the upper control arm is bad and rubber is torn. I was never told this. on the tech notes it says I declined repair. BULL I was never told about this. Was left in dark for 12 hours. Then When I picked up car after 7pm the next day. Was told by TJ, all was repaired or nothing to worry about till next service. They never did check the brakes at the 30 k mile service. This service is 23 miles from my house, I will try another one close to me next time. More
by DiamondX
Employees Worked With
October 29, 2024
Great dealership. But the service department needs to stop with the up sales. Telling me I should have services done when I can pull stuff up on Google and still have But the service department needs to stop with the up sales. Telling me I should have services done when I can pull stuff up on Google and still have 25,000 miles until it needs to be done. I know you want to make money but come on. Trucks cost around 75,000 now… you make plenty of money. More
by robinteed11
Employees Worked With
Don’t remember
October 08, 2024
Will never get our business again. "Lost my car" on the lot for a week, took 2.5 weeks to diag and replace motor mounts while I was in a rental car. Mickey in service was the only "Lost my car" on the lot for a week, took 2.5 weeks to diag and replace motor mounts while I was in a rental car. Mickey in service was the only person who cared and tried to make it right but I am still out 800 for a rental for a $100.00 repair. Now we are finding out that the warranty sold to us is NOT the warranty we thought it was, so everything about this dealership is shady and will never recommend . The wheel warrenty they talked us in to is as useless as the paper it is written on, with another failed promise by the service department to make sure we were put in touch with the wheel repair guy it's been a month and have heard nothing on that front either. IF you do buy from here do NOT buy any warranties buy them elsewhere on your own More
by AngryJeepOwner
Employees Worked With
October 05, 2024
Really timely everyone treated me great everything was super clean, especially my truck when I got it back. I also have to say Elissa was axceptional thank you all so much!! super clean, especially my truck when I got it back. I also have to say Elissa was axceptional thank you all so much!! More
by Charlie
Employees Worked With
Alisa service writer
October 05, 2024
Tyler-Thank you so much for your exceptional service! Your attention to detail and professionalism really stood out, and I appreciate the care you took with my vehicle. It’s great to know it’s in such ca Your attention to detail and professionalism really stood out, and I appreciate the care you took with my vehicle. It’s great to know it’s in such capable hands. I know I was hard to reach because I was at work, but you were very patient and understanding. Thank you! More
by Eziranda
Employees Worked With
Tyler
October 04, 2024
My experience was great at this location. Alejandro Castro my advisor communicated with me throughout my stay at the dealership while work was being performed. Alejandro Castro my advisor communicated with me throughout my stay at the dealership while work was being performed. More
by Kent
Employees Worked With
Alejandro, Castro
