Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

I gave quality of work a 3 for 2 reasons. #1- I initially stopped by and went over what all I was wanting worked on (I had several concerns). This particular issue was the door molds. Aftergoing initially stopped by and went over what all I was wanting worked on (I had several concerns). This particular issue was the door molds. Aftergoing over everything with Trevor, I decided to make an appointment due to the time it would take to complete everything. When I dropped my truck off for my appointment, I called about 3 hours later to see how everything was going and when I could pick up my truck. I found out that the door molding was being brought in from another Dealer and it would be another couple hours. Approximately an hour after my phone call, Trevor called and said that the Dealer brought the WRONG door molds and that I'd have to COME BACK AGAIN. When I went for the 2nd (3rd) time for my door molds to be replaced (under warranty), Trevor was extremely helpful in getting me "in and out" for the replacements. #2- I stopped by a few months ago for a recall notice on my heater. Things went really well. When I went back in this last time (#2/3 visit) I showed Trevor how my heater controls sounded & the smell didn't seem right. He agreed that the "module" needed to be replaced AGAIN - because it was done on the recall (from what I understood was done previously). When I picked up my truck from having the door molds replaced, I showed Trevor the noise from the heater controls. He agreed that it STILL didn't seem right, that I would need to drop my truck off AGAIN for a few HOURS. So now... I have to go back in AGAIN for visit #3/4. My frustration is that when an issue is "taken care of" that the issue REALLY BE TAKEN CARE OF. Trevor has been extremely good to work with and I am appreciative of that. However, taking work off 4 times for 1 issue is getting really old. Thanks...... More

I was under the impression that my total car care package that I purchased when I paid for the vehicle, would cover everything on my vehicle. However, I was advised that my light bulbs for my headlights wer that I purchased when I paid for the vehicle, would cover everything on my vehicle. However, I was advised that my light bulbs for my headlights were not covered. This was very disappointing. More

Service could be a bit quicker. Despite the fact I had made an appointment for service clearly stating that windshield needed replacement, there was some uncertainty that I really wanted it replaced when made an appointment for service clearly stating that windshield needed replacement, there was some uncertainty that I really wanted it replaced when I arrived. This is not a major problem. I remain a satisfied customer and will continue to return. More

As I noted earlier, the letter i received reminding me it was time for the truck to be serviced also stated that "your Service Advisor will provide you with a factory maintenance schedule to follow." I was was time for the truck to be serviced also stated that "your Service Advisor will provide you with a factory maintenance schedule to follow." I was looking forward to receiving it, but no mention was made. The LCA contract and extended warranty demand that I have certain items taken care of on a regular basis. I don't know what they are or when they are required. It would have been nice it this had been given to me. I still don't know. More

Once again like I had written in my previous rating of my experience with Larry H Miller. I had called and made an appointment for an oil change and when I had come in and spoke with the cashier she had dir experience with Larry H Miller. I had called and made an appointment for an oil change and when I had come in and spoke with the cashier she had directed me to bring my car into the bay. I pulled up to the bay, one of the employees threw his arms in the air, which I guess was his way of telling me that I was at the wrong bay door, so I proceeded to the next bay door and pulled in and as I pulled in no one directed me to where I should park, whether or not I should leave my keys in the car, or if I should wait for someone to even recognize my presence. I finally asked one of the employees "Do I need to leave my keys in the car?" "Should I go wait inside?" after another employee that I was trying to get help from just walked right by me. So being that this was my first visit for an oil change, I got the impression that I am supposed to assume what I should be doing and where I should leave my car. Compared to other service stations, this is my least favorite. More

I get the coupons in the mail for the $17.95 Oil change, this is the best price for oil changes. The service I receive from Larry has always been excellent. When he tells me it's time to get a service don this is the best price for oil changes. The service I receive from Larry has always been excellent. When he tells me it's time to get a service done on my car I trust him. I don't trust very many people in the car business but I do trust Larry. More

I brought my 2002 Dodge Dakota in for warranty service this week. When I dropped off the vehicle I was told that to test for the issue I was having would be $95 but that if the issue presented itself and this week. When I dropped off the vehicle I was told that to test for the issue I was having would be $95 but that if the issue presented itself and the warranty covered the repair that charge would be covered by the warranty. Larry called me the next day and explained that they could not replicate the problem and no codes showed up in the computer and that becasue they didn't find anything the service was free! I went down and picked up the truck and asked if I could bring it back that day if it happened to have the issue again and they advised me not only to do so but that if it did occur to come straight to them and leave it running so that the information would show up for sure. I was able to replicate the issue and returned to the dealer within 30 minutes. Andy immediately called a tech out who tested the computer and got a reading that I had "intermitent" signals from a rear wheel speed sensor. They advised me that this may be a bad sensor which would be covered under warranty or it may be metal shavings in the differentail and that if I would authorize $86.50 for a rear diff. serice they could check for that as well. Again if a problem is found it would be covered under warranty and I would not have to pay for the service. I agreed to the service and they found that the limited slip mechanism had broke and that all of the gears, bearings etc. (basically a whole new axle) was needed. Over $2500 all covered under my factory issued 3 mo/3K mile service contract. Needless to say I was very pleased with how thorough they were and that they took the time to give options for the repairs thus saving me thousands in the future! I will certainly return to Larry H Miller Dodge based on this experience! More