Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Everyone was very helpful. This experience was so stress free. Brandon was absolutely wonderful, informed me throughout my wait, and was very kind and helpful. 10/10! This experience was so stress free. Brandon was absolutely wonderful, informed me throughout my wait, and was very kind and helpful. 10/10! More

I never have a bad experience when I take my car in for service. The Service reps are ALWAYS friendly and courteous, and the service is always stellar! My latest experience was no different. My Service Rep service. The Service reps are ALWAYS friendly and courteous, and the service is always stellar! My latest experience was no different. My Service Rep, David, was a pleasure to work with! More

The service center has been servicing our vehicles for several years-quality service and always a fair price. several years-quality service and always a fair price. More

Thanks go to Isaiah! You were professional and courteous and prompt with your service. You answered all my questions and concerns. I will refer you to all my family an You were professional and courteous and prompt with your service. You answered all my questions and concerns. I will refer you to all my family and friends. Thank you for being so knowledgeable! More

Great customer service, got me in even though they were super busy. Definitely recommend this dealership. super busy. Definitely recommend this dealership. More

Awesome service! Very trustworthy and dependable. Everyone was awesome! I will always use your dealership! Very trustworthy and dependable. Everyone was awesome! I will always use your dealership! More

Mike was fantastic and had a great experience. I hope I get him everytime. It was fast and he made sure everything was fantastic. I hope I get him everytime. It was fast and he made sure everything was fantastic. More

Poor communication, lack of accountability from service rep and technician, poor service planning & repairs took 3 times longer than estimated. I had a scheduled appointment and the work was still not comp rep and technician, poor service planning & repairs took 3 times longer than estimated. I had a scheduled appointment and the work was still not completed in a timely fashion. I had to reach out to the service rep to get updates & push for my vehicle to get done sooner. The repairs were all manufacture defects and recalls. More

Dealership is good; but I can't understand why take appointments, if others can come in without one? Maybe have a door for appointments, rather than express, so customers feel like they are treated fai appointments, if others can come in without one? Maybe have a door for appointments, rather than express, so customers feel like they are treated fairly and above those who do not have appointments. Everyone I have worked with is extremely courteous and helpful, even when they have to deal with Chrysler/Mopar inferiorities. A new car should not need so much covered service repairs. And multiple times for the same repair part - not dealership's fault, but Mopar's. Service was completed in time estimate given. More

Review of Service Department - Invoice: 586758: I scheduled an appointment for an oil change and tire rotation at 7:30 AM, which ended up taking over two hours to complete. This delay, in itself, is scheduled an appointment for an oil change and tire rotation at 7:30 AM, which ended up taking over two hours to complete. This delay, in itself, is unacceptable for such a routine service. However, my bigger concern is the lack of honesty and professionalism demonstrated by the service advisor and technician during my visit. Upselling Attempt with False Claims: I received a text from the service advisor stating: "Your technician was looking at your throttle body and noted some carbon build-up around the valve and recommends we do a throttle body clean…" This service was quoted at $387. However, in the service report sent to me as evidence of this "needed" maintenance, the attached photo was not of the throttle body but rather the top of the engine. The photo clearly displayed undisturbed dust on the front of the engine cowling, intake plenum, and throttle body. This contradicts the claim that the throttle body was inspected, as the technician would have had to disturb this dust to access it. For comparison, the area around the engine oil fill cap in the same image shows visible disturbances, further confirming the inconsistency. Lack of Trustworthiness: This experience reinforces the negative stereotype of dealership service departments being more focused on upselling unnecessary services than providing honest and reliable care. I went to Larry H. Miller’s service department because my vehicle warranty included three free oil changes. Unfortunately, the behavior of your staff has made it clear that customer trust and satisfaction are not priorities. More