Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

I have had a lot of visits to the service department with my NEW car and have not been happy with my purchase. Brian was very good to work with and very professional. I also worked a lot with Cody, service m my NEW car and have not been happy with my purchase. Brian was very good to work with and very professional. I also worked a lot with Cody, service manager, and he is very responsive to customers needs. More

work on pt cruiser Only recommendadtion is that Joe call back with info after I left my request for an update with the ladies who answer phones. Not sure if it was the Only recommendadtion is that Joe call back with info after I left my request for an update with the ladies who answer phones. Not sure if it was the girls answering phones or Joe who dropped the ball, but it happened about 3 Or 4 times that the call back never happened, once it was for sure Joe as he told me himself that he'd call back that evening yet didn't. Brian was great at calling back and kept me well informed. They both explained things very well, and the car repairs seem to have corrected the problem. Everything else there was great. The guy in parts was helpful. The guy driving shuttle was pleasant, though never once used his turn signal when appropriate. Thanks for getting me all fixed up and explaining things thoroughly when I asked. Running smoothly now. More

Excellent service Trevor was very complete in his explanation of my service warranty and my obligation to keep service up to date to protect the warranty. It is obvious Trevor was very complete in his explanation of my service warranty and my obligation to keep service up to date to protect the warranty. It is obvious to me that he has the welfare of your customers in mind. He made a great impression on me of the integrity and value of your dealership in putting the customer first. More

Troy was very helpful going over the repairs during and after pickup. He also worked hard to have the vehicle done sooner than promised. My truck runs great now! after pickup. He also worked hard to have the vehicle done sooner than promised. My truck runs great now! More

PROS: I want to say up front Sean Stanley is AWESOME. CON #1: I have had non-stop problems with the 4x4 system in my 2005 Jeep Grand Cherokee since buying it used 5 months ago. The Service 4X4 warning po CON #1: I have had non-stop problems with the 4x4 system in my 2005 Jeep Grand Cherokee since buying it used 5 months ago. The Service 4X4 warning pops on every time we have tried to use it. We take it in to be serviced, It works when it comes back from the shop and all seems fine.. A few weeks later we try to enable it and it does not work again. It is now going in for the 4th time to be repaired in the morning. CONS #2: When the vehicle was in the shop for an oil change, one of the drivers hit a wall and damaged the passenger rear bumper resulting in the vehicle having to go into the body shop for 4+ days. CON # 3: The rear hatch door needed new lift struts.. The door would come down on my head in the cold.. This happened 2 days after we bought the vehicle.. Took it in and nothing was done. I spent $60 and replaced them myself. CON #4: The front driver and passenger power windows are slow to go up.. This has been a problem from the day we got the vehicle. The shop "repaired" them. They still have problems going up.. Looks like I will have to fix this myself as well. CON #5: Drivers side door has a whistling door seal since the day we purchased the vehicle.. The door was "adjusted" by the shop.. It still whistles.. SUMMARY: I am not impressed at this time with what has been done. Time will tell if the shop will "dazzle" me tomorrow. UPDATE: Well my experience with this most recent visit was not a pleasant one. Riley was rude when I suggested that they look into replacing the connector on the shift motor which the had one a prior attempt to repair the problem was corroded. They had sprayed it with a chemical cleaner, which obviously did not remedy the problem. Instead of explaining to me that the service company under which the service contract is written requires them to go through a list of steps to resolve an issue, he told me if I was willing to pay for the connector then sure, no problem and walked away from me. Cody (department manager) just gave me the smiling face and nodding head treatment explaining that there was a $3000 harness involved and they just could not do that. Then went on to say, "well there are replacement pins available, if we find that the pins are indeed bad". When I returned to get my vehicle, There was no paper work to sign off on, nothing said to me about what was done other than they replaced the connector.. The guy just got my key from the office and took me out to my vehicle.. They did not drive it out or say think you for coming in or anything.. Simply, the sooner that I left, the better.. Funny how they actually "found a connector in the parts bin" and replaced it. So far it seems to be working.. But I will never recommend this shop again to anyone. UPDATE: May 6th 2014 Once more the service light is back on again.. Off to the dealer we go... not too excited about dealing with them any more.. we shall see. More

The person that I spoke to was Riley and he referred me to Steve and they were both so kind and I was out of there is a short time. Riley referred me to Steve as he said that Steve would be doing the work. to Steve and they were both so kind and I was out of there is a short time. Riley referred me to Steve as he said that Steve would be doing the work. I seems that whenever I bring my car in they always do an excellent job as well as keeping and making us feel special.I will continue to buy my autos from LHM and would and have referred people to the dealership. Thanks for all that you represent. God Bless you all Esther Darnell More

Larry Larsen is a pro and a trusted friend. Without Larry I would choose another service center. He is the best and is the reason all three of my Jeeps have been service by LHM Jeep. Larry I would choose another service center. He is the best and is the reason all three of my Jeeps have been service by LHM Jeep. More

Brought my Pacifica in for alignment. When I called I Brought my Pacifica in for alignment. When I called I asked the price and was quoted $79.00. When I went to pay for it the price was $99.00. I just Brought my Pacifica in for alignment. When I called I asked the price and was quoted $79.00. When I went to pay for it the price was $99.00. I just suggest that they let you know that the lower price is for 2 wheel drive and the higher price is for All Wheel Drive. I would not have been surprised. Also, I have owned my Pacifica for 9 years and I really like my car. BUT, No one has ever told me that you need to get an alignment everytime you get new tires. As a result I just put my FIFTH set of new tires on this week. This is only the second time that the car has been aligned in nine years! I couldn't figure it out till now. No one could even tell me what schedule there if for that service at Larry Miller or the place I purchased the tires! Why would that be? Especially since I have asked? I suggest you try to be more proactive with information. Thanks More

I was immediately greeted. A couple of items were pointed by Brandon that needed possible attention. It was a very quick service call and I was on my way in less than an hour. I am very satisfied with the se by Brandon that needed possible attention. It was a very quick service call and I was on my way in less than an hour. I am very satisfied with the service and attention I received. More