Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

I made an appointment, but found out when I arrived that what that means is an appointment to get into the end of the line for processing. Not service or repair. I would need to leave my only transportation what that means is an appointment to get into the end of the line for processing. Not service or repair. I would need to leave my only transportation for at least 2 days, probably more, before it was even looked at. Then after that find out how long the actual repair would take. I was offered the phone number for enterprise to pay for a rental car out of my own pocket. I expected that waiting a week for an appointment would mean that my vehicle would be looked at. At that time. Not what I found out it actually was. This is how they run the service department apparently. They were putting much more effort into their drinks and snacks than to myself. The mechanic guy who actually helped was very kind and tried to help me out, he recognized the impossible position I was put into by the so-called appointment. I really appreciate his help. I had to leave, without my engine mounts being replaced. I have kids and only 1 car. (school at 3 different locations and daily Dr appts require transportation) I can’t afford to have no transportation for days while it’s just sitting in a parking lot. (I’m aware driving is a risk. Not being able to get kids to the Dr is not an option either) I give the whole department and scheduling a 0. That’s a zero score. I give the individual who actually helped me a 10. Thank you I will definitely take my vehicle somewhere else that actually understands what a service appointment is. More

When my check engine light came on, I got it scanned here. They told me the code and what would need to be replaced. They were booked up for the following two weeks until they could schedule an appointm here. They told me the code and what would need to be replaced. They were booked up for the following two weeks until they could schedule an appointment for me to bring the car back to be serviced. They told me that this would require leaving the car “all day” on the day of the appointment. When I returned for the appointment, the self-described “Jeep guy” couldn’t give me a price estimate for a routine part and labor. He then told me he might be able to get my car to a technician the following day, after which we could discuss any service. I took my car and had it serviced elsewhere. The horrid communication is unacceptable. The assumption that customers will be fine without our vehicles for an undefined and unnecessary number of days is offensive. These people are greedy, dismissive, sleazy, and completely unprofessional. Do not put up with this “business model” and (lack of) code of conduct. More

Everyone was very helpful. This experience was so stress free. Brandon was absolutely wonderful, informed me throughout my wait, and was very kind and helpful. 10/10! This experience was so stress free. Brandon was absolutely wonderful, informed me throughout my wait, and was very kind and helpful. 10/10! More

I never have a bad experience when I take my car in for service. The Service reps are ALWAYS friendly and courteous, and the service is always stellar! My latest experience was no different. My Service Rep service. The Service reps are ALWAYS friendly and courteous, and the service is always stellar! My latest experience was no different. My Service Rep, David, was a pleasure to work with! More

The service center has been servicing our vehicles for several years-quality service and always a fair price. several years-quality service and always a fair price. More

Thanks go to Isaiah! You were professional and courteous and prompt with your service. You answered all my questions and concerns. I will refer you to all my family an You were professional and courteous and prompt with your service. You answered all my questions and concerns. I will refer you to all my family and friends. Thank you for being so knowledgeable! More

Awesome service! Very trustworthy and dependable. Everyone was awesome! I will always use your dealership! Very trustworthy and dependable. Everyone was awesome! I will always use your dealership! More

Great customer service, got me in even though they were super busy. Definitely recommend this dealership. super busy. Definitely recommend this dealership. More

Mike was fantastic and had a great experience. I hope I get him everytime. It was fast and he made sure everything was fantastic. I hope I get him everytime. It was fast and he made sure everything was fantastic. More

Poor communication, lack of accountability from service rep and technician, poor service planning & repairs took 3 times longer than estimated. I had a scheduled appointment and the work was still not comp rep and technician, poor service planning & repairs took 3 times longer than estimated. I had a scheduled appointment and the work was still not completed in a timely fashion. I had to reach out to the service rep to get updates & push for my vehicle to get done sooner. The repairs were all manufacture defects and recalls. More