Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
Sandy, UT
1,063 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
They gave us a quote but charged us more. Missed placed our keys for the second time. They didn’t know where our keys were and it took an hour to find them. Very disorganized. We will be tak Missed placed our keys for the second time. They didn’t know where our keys were and it took an hour to find them. Very disorganized. We will be taking our business elsewhere. More
Excellent service this morning. I had a unexpected issue and the team got it fixed without an appointment, which I really appreviayed. I had a unexpected issue and the team got it fixed without an appointment, which I really appreviayed. More
Excellent team! I received prompt attention and service writers communicated well throughout my service stay letting me know everything they were doing and communi I received prompt attention and service writers communicated well throughout my service stay letting me know everything they were doing and communicated items needing attention without pressure to perform them. I have always received great service from LHM Ram Sandy. They will always have my business. More
Service department needs help. They don’t return calls even the service manager three times. . They finished repairs which took 8 days. I was told it would be done on Thursday , Fr They don’t return calls even the service manager three times. . They finished repairs which took 8 days. I was told it would be done on Thursday , Friday and again Saturday. I picked it up and had to return it the next day. More repairs and the diesel mechanic had to go home. I would not have returned but I thought they missed something or didn’t do the job right. After this never again. More
Sales dept is great. Service dept doesn't give a xxxx about its customers. Purchased a used car in cash in Oct 2023 - after using the car three times in the last few mo Service dept doesn't give a xxxx about its customers. Purchased a used car in cash in Oct 2023 - after using the car three times in the last few months and about 1000 mi driven, had massive electrical and radiator breakdown that left me stranded. Learned now that the Service team doesn't return calls, can't provide updates, doesn't call back when promised (or at all). I have never ever experienced anything remotely this bad at any dealership I have ever dealt with in my life. This behavior communicates very clearly - 1) we are disorganized or 2) we don't give a crap about our customers or 3) we are unprofessional and ill-equipped to handle our work. I was assigned to the Service Dept manager (Steven Padyk) and he failed to return messages, failed to provide updates and failed to follow-thru on every single thing he said he would do. Not a good look for a dealership's service manager. This dealership is losing my service business and any car I or my family will look to make going forward. More
I took my car in for a simple repair. My tire pressure sensors weren’t working. I was told Colin Rees could get it done with one hour of labor. He told me to come back a day later even th My tire pressure sensors weren’t working. I was told Colin Rees could get it done with one hour of labor. He told me to come back a day later even though I had an appt scheduled. I said okay I didn’t mind. I came back the next day and they got it done. They drained my Secondary battery so it is no longer good and put a light on my dash and also made it so my fob isn’t programmed to my vehicle anymore. He told me I am liable for that and need to pay for it. Which is incorrect because it should be part of the process of what I paid for them to do. They are supposed cover both fobs. So I have a battery that they drained and a non working fob. They are telling me it’s my fault and that I need to pay for it. Colin Rees told me to be logical and blamed it on me for some odd reason when it was working from before. I’ve been trying to get a hold of him for about a week and a half now. I am very upset. This guy scams people for money and I’m not happy about it. Very disappointed and will not be coming back here. Avoid this place at all costs. More
Great service. Colin spoke with me several times before I brought my vehicle in to get the recall completed. My dealer in Spanish Fork said that they could not get Colin spoke with me several times before I brought my vehicle in to get the recall completed. My dealer in Spanish Fork said that they could not get me in for several months. LHM Sandy did it in a couple weeks. More