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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.2
1,123 Reviews

1,123 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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May 30, 2024

I’ve been to this dealership multiple times trying to fix that same issue. Every time they tell me that they’ll have to keep the truck for days without offering an alternative transportation option. That wou More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Chacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah, Chris, Mark, Austin
Jun 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I'm sorry for the ongoing issues with your truck, Samuel. It's regrettable that you've had to repeatedly visit without resolution. Your experience is not up to our standards, and we would appreciate the opportunity to ensure your vehicle is returned to working order. Please reach out to me directly if we haven't already spoken, so we can address this matter promptly and find a solution to your concerns. - Steve Massey, General Manager, (801) 553-5910

Jun 09, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I'm sorry for the ongoing issues with your truck, Samuel. It's regrettable that you've had to repeatedly visit without resolution. Your experience is not up to our standards, and we would appreciate the opportunity to ensure your vehicle is returned to working order. Please reach out to me directly if we haven't already spoken, so we can address this matter promptly and find a solution to your concerns. - Steve Massey, General Manager, (801) 553-5910

May 29, 2024

It is convenient, and the employees are always very nice. It was a little inconvenient to wait almost 2 hours for an oil change with no commuincation as to why the wait was so long. When I arrived with More

by shelly_carmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 30, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your review is truly appreciated. Our goal is to provide each customer with an enjoyable and memorable process, and it's great to hear that we were able to meet your expectations. We look forward to serving you again in the future.

May 29, 2024

Steven was fantastic when he answered my ? s and helped me with scheduling my oil change etc. When I arrived the new employee was honest sharing he was new and tried his best. It was a really More

by ddturner8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember new young guy. , Colin Rees
May 30, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We appreciate your kind words and are overjoyed to hear about your experience at our dealership. Our team works tirelessly to provide a memorable and personalized process, and it's great to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

May 27, 2024

Clean, and friendly and kind and organized and willing to help and they seem to know what they are doing. More

by mbrown1847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaxon Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your kind words are truly appreciated. Our team works hard to provide a personalized and enjoyable experience for each customer, and it's wonderful to know that we were able to achieve that for you. We hope to see you soon for all your future automotive needs.

May 26, 2024

Attentive and fast service. Very nice staff - I didn't have an appointment but they were able to fit me in. The wait room is also nice too! Brandon was awesome. More

by m.ramsey1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for taking the time to share your experience with us. Our goal is to provide a seamless and enjoyable process, and it's great to know that we were able to do that for you. We hope to see you soon for all your future automotive needs.

May 26, 2024

Very helpful on getting service scheduled as well as making me aware of current social offers. More

by Dbartman581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are thrilled to read your positive feedback. Our team strives to create an exceptional customer experience, and it's great to know that we were able to do that for you. We hope to see you again soon for all your automotive needs.

May 26, 2024

I've now had an absolute disaster of an experience with both their finance and service departments. The single star they are getting from me is for Sam in sales who is seemingly their only shining star. More

by fivesbwins2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Ralston
May 30, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I regret to hear about your difficult experience with both our finance and service departments. It is good to hear that Sam in sales was able to assist you positively. Your feedback will be shared with our team to prevent such issues in the future. If we haven't yet resolved this, please reach out to me directly so we can address your concerns. - Steve Massey, General Manager, (801) 553-5910

May 25, 2024

Everyone was very kind, especially April who greeted me and checked back with me until a service advisor was available. More

by McKaffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Ralston
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your kind words are valued. Our team works tirelessly to make sure each customer has a positive and memorable experience, and it's wonderful to hear that we were able to achieve that for you. We hope to see you again soon.

May 25, 2024

Austin from Larry H Miller Chrysler was great help , made the process super smooth and quick. More

by Delmontdel624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are grateful for your positive feedback. Our team works hard to ensure each customer is satisfied with their experience, and it's great to hear that we were able to meet your expectations. We hope to see you back soon for all your automotive needs.

May 24, 2024

Been waiting for 7 months for parts! Nothing! Won’t return phone call! Call for service and make appointment, show up and no part! Drive 35 miles one way for nothing! More

by jjwaggoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for reaching out. It is unfortunate to hear that you could not get in contact with our service team. I would appreciate the chance to learn more about your experience calling into our dealership so that I can ensure we are continually working to improve our customer service. If we have not connected by the time that you find this response, please reach out to me directly. I hope to straighten this out with you as soon as possible! - Steve Massey, General Manager, (801) 553-5910

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